Pyramid Hotel Group

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Search Results Page 13 of 37

Hotel/Resort Name Pittsburgh Marriott North
Posted Date 3 weeks ago(7/8/2021 3:50 PM)
Outstanding opportunity exists for a professional, creative and seasoned Assistant Chief Engineer to oversees and assists with all aspects of engineering, maintenance and grounds.  Must have excellent communication skills with the ability to lead, direct and motivate the staff.   Job Requirements:   Responsibilities include: hiring, training, managing and motivating the Engineering team. This position directs and assists with  the installation and repair of electrical, mechanical and architectural systems throughout the facility as well as completes maintenance requests and preforms preventative maintenance to insure safety and efficiency.    Competitive benefits package.     EOE/M/F/H/V.
Location
US-PA-Cranberry Township
Location : Brand
Marriott
Location : Property Name Linked
Pittsburgh Marriott North
Company Name
Winegardner and Hammons Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 3 weeks ago(7/8/2021 11:15 AM)
Come join our team at the Burlington Marriott!    Our Housekeeping department has openings for Room Attendants who are interested in full-time hours and available to work some weekends.    The Room Attendant has an eye for detail and strives for meeting standards in cleanliness in each room assigned to them. This position cleans and vacuums guests rooms; collects linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, while maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group and Marriott.    If you appreciate a great work environment, satisfaction for a job well done and rewards and recognition for your contributions, you should join our team!  
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Boston Harbor Hotel
Posted Date 5 days ago(7/21/2021 8:55 AM)
BOSTON HARBOR HOTEL POSITION DESCRIPTION   JOB SUMMARY We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the food & beverage, and exceptional Beyond Compare service attitude for the position of Cocktail Server at the Rowes Wharf Bar at the Boston Harbor Hotel. This position is responsible for, preparing for service and to serve the guest in a Five Star manner. The Server will provide guests with detailed menu descriptions and anticipate their needs, while exceeding guest expectations.   CANDIDATE PROFILE   This is a full-time role, candidates must have flexible night and weekend availability to fulfill this role.   Experience: Must have at least (1) or more years of experience in a Full-Service Restaurant, with a combination of previous Food & Beverage in a Luxury environment preferred.   KEY RESPONSIBILTIES The primary responsibilities for the Cocktail Server at the Rowes Wharf Bar include but are not limited to:   - Assist with greeting guests, creating a good first impression for the dining experience. - Completion of all opening and closing side work. - Ability to provide detailed descriptions of all menu items, assisting with pairings while ensuring accurate orders are taken. - Provide the highest service standards possible to all guests. - Full knowledge and descriptions of all wines, beers, and cocktails, and be able to make recommendations. - Service of cocktails, wine and champagne in accordance with safe alcohol service standards. - Maintain the cleanliness of server stations, and equipment. - Meet and exceed all guest request and expectations with a professional attitude. - Adhering to the proper cash handling procedure including tip reporting, due backs, and bank. - Complete all closing procedures. JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Requires a thorough knowledge of food and beverage service, as well as luxury core standards. - Must be able to speak, read, write and understand the primary language used in the workplace. - Require good communication skills, both verbal and written. - Must possess basic computational ability. - Must be able to lift up to 30lbs + on a regular and continuous basis. - Thorough knowledge of  food and beverage service - Ability to communicate effectively in the English language. A second language is desirable.    The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 
Location
US-MA-Boston
Location : Brand
Independent
Location : Property Name Linked
Boston Harbor Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 3 weeks ago(7/8/2021 10:48 AM)
Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction. Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all serviceware as prescribed. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. Practice Teamwork" and "Clean as you go" policies. Transport all dirty tableware from dining room to dishwashing area for proper cleaning.  
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 3 weeks ago(7/8/2021 10:18 AM)
We're looking for a skilled, capable Preventive Maintenance Engineer to help keep our facility in tip-top shape. Our Engineering Department keeps the mainspring ticking around our property. From electrical to HVAC, to plumbing and carpentry, our engineers are the best at repairs. As the Preventive Maintenance Engineer, you'll provide room touch-up, testing and repairs, fine tuning of guest room appliances, furniture, fixtures, and equipment. A background in apartment or high-rise maintenance will qualify you. A positive attitude and a can-do" spirit will land you this opportunity. "
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Holiday Inn Cincinnati - Airport
Posted Date 3 weeks ago(7/8/2021 9:47 AM)
We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills.
Location
US-KY-Erlanger
Location : Brand
IHG - Holiday Inn
Location : Property Name Linked
Holiday Inn Cincinnati - Airport
Company Name
Winegardner and Hammons Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 3 weeks ago(7/8/2021 9:44 AM)
Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings and other food items prepared in the broiler and saute stations, as well as the grill and other stations as needed.      ESSENTIAL FUNCTIONS:   Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for sauteing, in the preparation of all menu items.   Ensures daily production chart is properly filled out to standards.        Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size.        Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.        Ability to read and perform Use Record Specifications.        Ensure all equipment in working areas is clean and in proper working condition.        Practice Teamwork" and "Clean as you go" policies.        Prepares requisition for supplies and food items for production in the work station. Reads and employs math skills to appropriately prepare items according to recipes
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 3 weeks ago(7/7/2021 4:27 PM)
We are seeking a dynamic, results-oriented individual who demonstrates a dedication to providing a Four Diamond level of service and can motivate, lead and develop a team to do the same!  If you are a service- and team-oriented Front Office Manager who is looking to make a difference in the lives of both our guests and colleagues, then we want you to lead our Front Office Team!  This is a fantastic opportunity at a Four Diamond Hyatt Regency for someone looking to grow their career in full-service hospitality, with an amazing company and brand!    We offer competitive pay and a full benefits package including medical/dental/vision/life benefits, paid time off, paid holidays, quarterly bonus program, incentives, 401(k) match, rooms discounts, and more!       Purpose:  The Front Office Manager is responsible for managing the day-to-day operations of the Front Office team, including Front Office, Night Audit, PBX and Guest Services, in order to ensure that Four Diamond service standards and Pyramid Hotel Group policies are upheld, and that we consistently meet or exceed the expectations of our guests.   Job Responsibilities (others may be assigned): - Responsible for short- and long-term planning and the management of the Front Office operations. - Maintain excellent communication with internal departments - Foster and maintain and service- and team-oriented CARE culture within the department. - Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas. Maintain guestroom inventory.  - Respond to all guest complaints quickly and effectively in order to guarantee guest satisfaction; empower Front Desk team on service recovery; actively work to identify root-cause of complaints and implement strategies to prevent them, consistently improving guest satisfaction level across the hotel. - Serve as the leader and hotel’s expert on the World of Hyatt loyalty program, guest satisfaction metrics, and other company or brand platforms/initiatives in order to train Front Desk colleagues on these programs, promote the programs with all guests and ensure that Hyatt brand standards are followed in order to drive guest satisfaction. - Responsible for ensuring that Customer Service guest satisfaction scores are maintained at or above the brand standard. - Ensure that all Accounting, posting, and cash-handling procedures are followed by the Front Desk team - Create departmental schedule within budgeted productivity guidelines and while ensuring appropriate staffing to provide Four Diamond service to our guests.   - Create expectations, lead people, manage processes, and hold people accountable for the agreed upon duties within the established time frames.   - Adhere to the Pyramid Hotel Group handbook, policies and Manager’s Code of Conduct at all times. - All other duties as assigned. Supervisory Responsibilities: - Oversees, trains, coaches and evaluates the Front Office, Night Audit, PBX and Guest Services colleagues. - Ensure fair and consistent performance evaluations and standards upheld with all colleagues in the department. Coach and counsel colleagues who are not meeting hotel or brand standards. Proactively work with colleagues to develop their skills. - Work with colleagues hands-on to identify training needs and develop team, including at least quarterly one-on-one meetings with colleagues. - Foster and maintain the CARE culture of Pyramid Hotel Group and Hyatt brand at the Front Desk through active leadership, leading by example and demonstrating both guest-focused and team-focused priorities in the department.  
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name AC Hotel Portland Downtown/Waterfront
Posted Date 3 weeks ago(7/8/2021 3:01 PM)
VAN DRIVER/BELLMAN - AM SHIFT - FULL TIME   Responsible for luggage assistance and shuttle service for all guests while providing guests with personalized service in order to achieve our goal for the best arrival and departure experience in Columbus. Must be able to work flexible hours.     Major Functions: Assists with luggage during check in and check out, as well as drives the company van in transporting guests as designated.   Essential Functions: - Assists incoming and outgoing guests with baggage, boxes, equipment, etc. (able to move items weighing up to 50 pounds) - Explains services and facilities of hotel, hours of operation, location and location of banquet functions. Orients guests to guestroom layout, heating and air conditioning controls, the nearest ice machine, and other relevant amenities. - Answers questions about local areas of interest, and assists incoming and outgoing guests with all transportation needs to corporations, local area attractions, airport, etc. - Delivers guest laundry/dry cleaning, as well as requested supplies and amenities. - Assists in maintaining cleanliness of parking lots, public restrooms, ash urns, and public areas as needed. Keeps bell closet and back of Front Desk area clean and organized. - Assists with AYS as needed, answering the phones using proper etiquette. - Notifies supervisor of any potential guest challenges or concerns. - Delivers packages received at the hotel to the appropriate departments and logs all incoming and outgoing packages per WHG standards. - Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.   As a Marriott employee you are eligible for competitive perks and benefits, including a Marriott travel discount! You also have competitive pay and flexible scheduling based on your needs! Come join the best team in hospitality!   We offer the following amazing benefits for all associates: Bonus programs for every position, team member travel discounts with Marriott hotels and WHG family of hotels, 401K available after 3 months with an employer match of 50% up to 4%, educational reimbursement up to $500 a year, free associate parking, free associate assistance program, free employer provided uniforms, and an employee meal program!   Full time associates are also eligible for the following benefits: One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry- offering medical, dental and vision insurance, earn paid time off on your first paycheck and start utilizing it after only 90 days of employment, 7 Paid Holidays a year, 3 Paid Sick Days after 1 year, No limit to the amount of paid time off hours you can rollover each year, a December PTO cashout option, & employer paid life insurance, employer paid AD&D insurance!
Location
US-ME-Portland
Location : Property Name Linked
AC Hotel Portland Downtown/Waterfront
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full-Time
Hotel/Resort Name Courtyard Pittsburgh North/Cranberry Woods
Posted Date 3 weeks ago(7/7/2021 3:22 PM)
Stop scrolling for jobs now and apply!   Attractive daylight hours 8-4 Monday through Friday and 9-5 Saturday/Sunday!    Never worked in the hospitality industry before? That's OK! We will train you!    Like to work independently? This is the job for you!   Motivated to make more than just an hourly rate? Sign on bonus available! Recruiting bonus available when your friends and family are hired based on your recommendation! Clean additional rooms? Bonus available!    Paid Time off, Holiday Pay, Health benefits, travel perks, 401k and many other perks available!   Full Time and Part Time positions available immediately.    We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-PA-Cranberry Township
Location : Brand
Marriott, Marriott - Courtyard
Location : Property Name Linked
Courtyard Pittsburgh North/Cranberry Woods
Company Name
Winegardner and Hammons Hotel Group
Department
Housekeeping
Position Type
TBD
Hotel/Resort Name Pittsburgh Marriott North
Posted Date 3 weeks ago(7/7/2021 3:13 PM)
The Assistant Executive Housekeeper reports to the Executive Housekeeper and assists in the management of the department.    Duties include: The coordinating & supervising of the housekeeping staff, ensuring that the guest rooms, hotel facilities, and public areas meet all standards related to comfort and aesthetics, assisting with scheduling, inspections, inventory control, revenue forecasting and working closely with other departments. The ideal candidate will possess a minimum of 2+ years of related experience in full-service hotels of similar size. We offer competitive wages, bonuses and outstanding benefits, including medical/dental/vision, life, short and long-term disability and a 401(k) retirement plan.
Location
US-PA-Cranberry Township
Location : Brand
Marriott
Location : Property Name Linked
Pittsburgh Marriott North
Company Name
Winegardner and Hammons Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Days Inn by Wyndham Charleston Historic District
Posted Date 3 weeks ago(7/7/2021 2:45 PM)
****ABVOVE AVERAGE WAGES****   Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-SC-Charleston
Location : Brand
Wyndham - Days Inn
Location : Property Name Linked
Days Inn by Wyndham Charleston Historic District
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 3 weeks ago(7/7/2021 2:02 PM)
As an F&B Receiver/Steward you will assist with the receiving, stocking, ordering and cleaning of the store room.  You will assist in function set up, restaurant cleaning and dishwashing as needed.  Other projects as assigned by F&B Director.
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 3 weeks ago(7/7/2021 2:03 PM)
POSITION PURPOSE: Train, supervise and work with all Catering staff in order to solicit and book Banquet and Catering functions resulting in customer satisfaction and profitability. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: * Select, train, supervise and monitor performance of Catering staff in the proper preparation of Banquet menus, memos, and files. Organize and conduct staff meetings to coordinate successful functions. * Tour and inspect banquet and meeting space on a daily basis, report necessary repairs. * Schedule and assigns in detail, specific duties to all employees under supervision for the efficient operation of the Catering Department, coverage of functions in accordance with productivity standards. * Solicit new accounts and review previous Banquet files to generate business.  Oversee service of group functions once they are in house. * Write Banquet menus, memos, and send out Event Orders.  Review and revise Catering Department guarantee sheets, weekly events sheets.  Formulate and make revisions to annual and monthly forecasts. * Negotiate, Prepare and write contracts and enter information into the Diary Book. * Interact with clients to determine needs and direct staff accordingly.  Respond to telephone and walk-in inquiries of potential guests. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotels Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. * Maintains vacation schedule for proper staffing. * Performs other duties as requested, such as attending outside V.I.P. parties and social events. * Attend menu, staff, and other Hotel meetings. * Perform duties of Manager On Duty Program as scheduled. Participate in the sales/catering department reader board program.  
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash
Posted Date 3 weeks ago(7/7/2021 1:13 PM)
DoubleTree Suites by Hilton Cincinnati-Blue Ash is seeking a positive, service-oriented, energetic and self-motivated Catering/Sales Manager to join our team on a full-time basis. The Catering Sales Manager will report to the Director of Sales and will work closely with the hotel’s catering, sales and banquet teams.   Essential Job Functions: - Has extensive knowledge of creating menus, food pairing and upselling customers to meet food and beverage goals. - Has the skills to create extensive BEOs with detailed information to improve communication with both customers as well as internal staff. - Knows accounts and pending accounts (i.e., volume, trends, rates at other hotels, etc.) - Make effective sales calls using the brand and company sales processes. - Prospects and acquires new business. - Maintains orderly sales files and maintains detailed notes in sales system on all correspondence with clients. - Assists with servicing all catering while in-house. - Coordinates catering, conference service activities and client specifications to deliver smooth execution of meetings and events. - Coordinates flow of information with departments for groups through BEOs and Group Resumes. - Scheduling: This is a non-exempt position. 45 hours/week. Weekday availability. May be asked to work weekends from time-to-time based on business demands.
Location
US-OH-Sharonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree Suites by Hilton Hotel Cincinnati - Blue Ash
Company Name
Winegardner and Hammons Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Garden Inn Phoenix Airport North
Posted Date 3 weeks ago(7/7/2021 10:33 AM)
  GREAT PLACE TO WORK!! FUN ENVIROMENT! COME JOIN OUR TEAM!      Key Responsibilities: - Register and assign rooms to guests - Confirm phone and online reservations - Respond to guest needs, requests, and complaints - Collect payment from departing guests - Keep records of occupied rooms and guests - Communicate pertinent guest information to designated departments - Perform other operational duties as assigned by your manager -   Key Qualifications: - Excellent communication, time management and organization skills - Ability to work on a team - Energy and enthusiasm - High level of self-awareness and receptive to feedback - Ability to thrive in a fast-paced environment - Previous experience in customer service, front desk service, or other related - Must be able to work a varied schedule if needed including days, nights, weekends and holidays   Benefits Offered to Full Time Associates: - Health, Dental & Vision - Flex Spending Accounts - Basic Life Insurance with Health - Voluntary Life Insurance - Short Term & Long-Term Disability - 401 k Retirement Plan - Paid Vacation & Personal Days - Holiday Pay - Travel Discounts - And Much More…
Location
US-AZ-Phoenix
Location : Brand
Hilton - Hilton Garden Inn
Location : Property Name Linked
Hilton Garden Inn Phoenix Airport North
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Cleveland Marriott East
Posted Date 3 weeks ago(7/7/2021 6:14 AM)
The Cleveland Marriott East is looking for a Front Desk Manager to join our leadership team!   Managed by Pyramid Hotel Group, we offer: Competitive benefit packages including medical, dental, vision and ancillary coverages 401k with company match Company paid life insurance Paid time off Room Rate Discounts Meal program And more!   Job duties include but are not limited to: - Provides the highest quality of service to the customer at all times - Supervises and coordinates the activities of the front desk staff - Interprets company policies and provides a safe working environment by ensuring compliance with safety programs. - Ensures adherence to the Employee Conduct Policy - Interviews applicants. Orients and trains new employees. Conducts ongoing training of all front desk employees to increase job knowledge and skill level. - Coaches and counsels employees to encourage positive behaviors and correct negative behaviors - Conducts a monthly department meeting to review new procedures and solicits input from all employees. - Promotes teamwork and employee morale - Analyzes and resolves work problems - Monitors front desk uniform standards - Inputs weekly payroll as requested and properly stores previous weeks’ time cards. - Acts as manager on duty and is responsible for the hotel operations when necessary - Ensures the front desk area is maintained in a clean and orderly manner - Maintains and improves guest service and courtesy control programs. - Handles any guest problem or complaint in a professional and hospitable manner - Ensures that the hotel is balanced daily and that discrepancies are communicated to management and Bookkeeping. Checks to be sure counts are accurate and that proper departments are notified of selling status. - Check the credit report daily, review the hold bucket, and all city ledger accounts daily - Set up controls (over time, safety deposit boxes, master keys, banks, etc.) and audit them on a timely basis to ensure the accuracy and completeness of all work handled by the front desk. - Has sound knowledge of all emergency procedures - Coordinates preparation of the weekly forecast and weekly work schedule. - Keeps PMS reports current - Conducts a key inventory on a daily basis. Monitors key control. - Communicates effectively with staff and with other departments
Location
US-OH-Warrensville Heights
Location : Brand
Marriott
Location : Property Name Linked
Cleveland Marriott East
Company Name
Winegardner and Hammons Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Houston Marriott Westchase
Posted Date 3 weeks ago(7/6/2021 6:41 PM)
JOB DESCRIPTION: The Business Travel Sales Manager (BTSM) is responsible for targeting and development of business travel accounts. Heavy emphasis placed on proactive solicitation and account saturation within local and national corporate accounts. The BTSM will develop relationships with customers directly and with the assistance of the Director of Sales & Marketing, Marriott National Sales Team and Marriott Global Sales Offices. The BTSM will understand the overall market competitor’s strengths and weaknesses, economic trends, supply and demand and know how to sell against the competition. Provide excellent customer service in order to grow share of the account.   JOB DUTIES - Generate revenue and room nights in the Business Travel Segment. - Solicit existing and new business to ensure all revenue goals are achieved. - Create and maintain action plans focused on volume producing/profitable business travel accounts. Focus efforts on key and target accounts with significant potential, including projects and group and catering business. - Respond to incoming sales leads related to individual business travel. - Develop reservation maker and in-house guest recognition programs to ensure customer satisfaction and create loyalty - Identify improvements to enhance the client/guest experience. - Develop a proficiency of the hotel’s sales policies and selling techniques with emphasis on maximizing occupancy and average daily rate. - Develop networking opportunities through active participation in professional association and community activities and events. - Analyze current client base and target market for the hotel using Brand Resources, Travelclick data and Demand 360. - Create SWOT (Strengths, Weaknesses, Opportunities & Threats) analysis as it compares the Houston Marriott Westchase to competitive set hotels. - Handle annual Request for Proposal (RFP) season negotiations and annual contract renewals. - Work with existing accounts and conduct quarterly reviews with Travel Managers to ensure accounts are on pace to meet targeted production. - Build strong relationships with existing and new customers to enable future bookings. Activities to include sales calls, entertainment, FAM trips, trade shows, etc. - Collaborate with Director of Revenue and Sales Management to manage rate positioning. - Work with other operational departments to communicate details via the new account, account of the month, VIP guest notifications pertaining to arrival/departures, billing, special requests, etc. - Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. - Coordinate various departments' participation in servicing accounts. Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. - Plan sales trips base on solicitation of existing and potential top producing customer/feeder markets with business to Westchase. Utilize existing relationships as well and relationships with Marriott Sales Executives and Marriott Global Sales Offices.   - Participate in daily business review meetings, training and other sales-related meetings as required. - Adhere to all standards, policies, and procedures and consistently maintain a professional and ethical representation within the Sales and Catering Department. - Perform any other job-related duties as assigned.
Location
US-TX-Houston
Location : Brand
Marriott
Location : Property Name Linked
Houston Marriott Westchase
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Manchester Downtown
Posted Date 3 weeks ago(7/6/2021 5:44 PM)
We're looking for an individual with a great Yes I Can" caring attitude to join our restaurant team as part-time breakfast Server.  This can be more of a FT time position if working some dinner shifts too.   This individual must ensure guest satisfaction in the dining room area (and throughout the hotel) by serving the guests and maintaining cleanliness at all times in accordance to company policies.
Location
US-NH-Manchester
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Manchester Downtown
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Part-Time
Hotel/Resort Name The StateView Hotel
Posted Date 3 weeks ago(7/6/2021 5:35 PM)
The Event Planning Manager's primary focus is servicing Sale bookings. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events. Position requires some flexibility to work evenings and weekends.
Location
US-NC-Raleigh
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The StateView Hotel
Company Name
Winegardner and Hammons Hotel Group
Department
Sales
Position Type
Regular Full-Time