Pyramid Hotel Group

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Search Results Page 13 of 38

Hotel/Resort Name Courtyard Detroit Farmington Hills
Posted Date 3 weeks ago(9/28/2021 8:14 PM)
We are ooking for full time and part time front desk agents Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-MI-Farmington Hills
Location : Brand
Marriott - Courtyard
Location : Property Name Linked
Courtyard Detroit Farmington Hills
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Baymont Inn & Suites Detroit Airport Romulus
Posted Date 3 weeks ago(9/28/2021 8:13 PM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-MI-Romulus
Location : Property Name Linked
Baymont Inn & Suites Detroit Airport Romulus
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Part-Time
Hotel/Resort Name Sheraton Denver West Hotel
Posted Date 3 weeks ago(9/28/2021 5:52 PM)
You are invited to join the passionate hospitality Team at the Sheraton Denver West hotel, managed by Pyramid Hotel Group. Pyramid Hotel Group is committed to being the best, most desirable employer in the industry. To achieve this goal, we recognize the importance of providing respect, support and rewards to ALL of our employees. We seek motivated and enthusiastic Leaders who believe in these same values to join us at the Sheraton Denver West!   The Sheraton Denver West is looking for an organized, passionate, and dependable candidate to fill our Housekeeping Manager position. The primary function of the Restaurant Manager is to ensure that quality standards of service are met in the restaurant, room service and lounge areas thus delivering an above average dining experience to all guests ensuring return patronage and to consistently train and develop staff through scheduled training sessions and monthly meetings. The Manager should make responsible decisions, solve problems and lead by example.   Being a part of the Sheraton Denver West family means striving for your personal best, every day. Expand your potential and build your resume by working with a dynamic team, guaranteed to help you advance your skills and knowledge. Being a part of hospitality means building exciting new relationships, and at Sheraton Denver West, our core values represent our commitment to warm connections with our community, with our guests, and most importantly with every one of our Team Members!   Essential Responsibilities - Maintain company standards of cleanliness throughout the rooms section of the hotel. - Supervising the housekeepers and housepersons assigned to the housekeeping team. - Relaying information concerning the status of rooms to and from the housekeeping office as well as the front desk. - Assigns rooms/boards to Housekeeping staff. - Addresses guest’s complaints regarding housekeeping service of equipment. - Reports need for room repairs to engineering. - Inspect rooms. - Examines carpets, drapes, and furniture for stains, damage or wear. - Checks and counts linens and supplies. - Maintains inventory and ordering. - Verifies staffing is appropriate for business levels. - Handles lost and found inquiries and all pertinent procedures. - Checks vacant, expected departure and discrepant rooms. - Communicates with appropriate departments when necessary. - Conducts pre-shift meetings. - Cleans rooms and assists in laundry when necessary. - Directly supervises hourly employees in the Housekeeping Department - Assisting with interviewing and training employees   Minimum Experience and Qualifications - 2‐3 years of hotel management/supervisory experience in Housekeeping or Rooms Division - Previous experience as a Housekeeping Manager or Supervisor is required - Full service experience preferred - Must be bilingual – English & Spanish - Ability to work holidays, weekends, various shifts and overtime as needed.   Benefits and Pay We believe our employees are our most valuable resource. Benefits offered by the company include, but may not be limited to:   - Competitive Pay - Free parking - Opportunities for advancing skills and knowledge through continuous training and development - Associate discounts at Marriott Properties worldwide - Medical, Vision, Dental & Life Insurance - Sick-time and paid holidays - 401K with Company match - Free employee meal   Starting Pay: $55,000 salaried    The Sheraton Denver West Hotel is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Location
US-CO-Lakewood
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Denver West Hotel
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Place / Hyatt House Charleston Historic District
Posted Date 3 weeks ago(9/28/2021 4:11 PM)
Pyramid Hotel Group is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first. We are currently searching for a Dynamic, Hands-On General Manager for our Hyatt Place/Hyatt House Charleston Historic District Hotel with a combined total of 304 guest rooms and suites and over 5,200 square feet of meeting space.  This is a highly empowering position requiring high energy and the ability to motivate, cultivate and mentor high performance teams devoted to achieving the highest standards of guest satisfaction and exceptional service.  We value forward thinking, progressive and creative personalities. We provide the resources, you provide the leadership, inspiration and results. The General Manager has overall responsibility for the successful operation of the hotels and for meeting or exceeding their financial objectives. The General Manager: - Directs the total operation of the hotels to maintain established cost and quality standards - Drives associate experience - meets or exceeds employee satisfaction benchmarks - Achieves guests" satisfaction goals and ensures maintenance and security of the hotels' physical assets - Develops and updates the business plan for both hotels and monitors financial performance - Drives Revpar, Revpar index and Revenue per guest - Administers company policy and procedures - Assures staff are recruited, selected, trained, counseled and rewarded to maintain performance standards while "providing service beyond expectations" - Hands on leadership of teams - Drives GOP, Flow thru and NOI per key
Location
US-SC-Charleston
Location : Property Name Linked
Hyatt Place / Hyatt House Charleston Historic District
Company Name
Pyramid Hotel Group
Department
Hotel Operations
Position Type
Regular Full-Time
Hotel/Resort Name Tru by Hilton Troy Detroit
Posted Date 3 weeks ago(9/28/2021 3:23 PM)
We're looking for capable Full time & Part time Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Troy
Location : Property Name Linked
Tru by Hilton Troy Detroit
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Springhill Suites Detroit Metro Airport Romulus
Posted Date 3 weeks ago(9/28/2021 3:22 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Romulus
Location : Property Name Linked
Springhill Suites Detroit Metro Airport Romulus
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Detroit Farmington Hills
Posted Date 3 weeks ago(9/28/2021 3:20 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Farmington Hills
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Detroit Farmington Hills
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name La Quinta Inn & Suites Detroit Metro Airport
Posted Date 3 weeks ago(9/28/2021 3:18 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Romulus
Location : Property Name Linked
La Quinta Inn & Suites Detroit Metro Airport
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Home2 Suites by Hilton Detroit-Troy
Posted Date 3 weeks ago(9/28/2021 3:17 PM)
We're looking for a full time and a part time capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Troy
Location : Property Name Linked
Home2 Suites by Hilton Detroit-Troy
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 3 weeks ago(9/28/2021 3:16 PM)
We are seeking a Sous Chef who will be responsible for assisting in the operations of the kitchen. This includes coordinating the activities of the line cooks and overseeing food production operations to ensure that quality standards are maintained for the restaurant and banquets when needed.  Ability to work all stations, expo and knowledge of food cost controls.
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Holiday Inn Express Romulus Detroit Airport
Posted Date 3 weeks ago(9/28/2021 3:16 PM)
We're looking for capable Full Time & Part Time Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Romulus
Location : Property Name Linked
Holiday Inn Express Romulus Detroit Airport
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Holiday Inn Detroit Northwest Livonia
Posted Date 3 weeks ago(9/28/2021 3:14 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Livonia
Location : Property Name Linked
Holiday Inn Detroit Northwest Livonia
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Holiday Inn Detroit Metro Airport
Posted Date 3 weeks ago(9/28/2021 3:13 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Romulus
Location : Property Name Linked
Holiday Inn Detroit Metro Airport
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Garden Inn Lansing West
Posted Date 3 weeks ago(9/28/2021 3:11 PM)
We're looking for full time & part time capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Lansing
Location : Property Name Linked
Hilton Garden Inn Lansing West
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Garden Inn Detroit Troy
Posted Date 3 weeks ago(9/28/2021 3:09 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Troy
Location : Property Name Linked
Hilton Garden Inn Detroit Troy
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hampton Inn Livonia Detroit
Posted Date 3 weeks ago(9/28/2021 3:07 PM)
We're looking for Full time & Part time, capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Livonia
Location : Property Name Linked
Hampton Inn Livonia Detroit
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hampton Inn & Suites Detroit/Troy
Posted Date 3 weeks ago(9/28/2021 3:05 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Troy
Location : Property Name Linked
Hampton Inn & Suites Detroit/Troy
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Four Points Detroit Metro Airport
Posted Date 3 weeks ago(9/28/2021 3:04 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Romulus
Location : Property Name Linked
Four Points Detroit Metro Airport
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Fairfield Inn & Suites Detroit Metro Airport Romulus
Posted Date 3 weeks ago(9/28/2021 3:03 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Romulus
Location : Property Name Linked
Fairfield Inn & Suites Detroit Metro Airport Romulus
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Courtyard Detroit Farmington Hills
Posted Date 3 weeks ago(9/28/2021 3:01 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-MI-Farmington Hills
Location : Brand
Marriott - Courtyard
Location : Property Name Linked
Courtyard Detroit Farmington Hills
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time