Pyramid Hotel Group

Job Openings

Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 15 of 35

Hotel/Resort Name Renaissance Indianapolis North
Posted Date 1 month ago(8/13/2021 2:32 PM)
We're looking for a qualified Laundry Attendant who will assurethe proper washing, drying and storage of laundry to keep linens and clothing up to Pyramid Hotel Groups high standard of quality. The Laundry Attendant will: - Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications. - Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. - Empty the laundry chute and prepare loads for washer. - Pre-sort and separate linen by classification and transfer by lifting, carrying or transporting to work stations. - Run folding equipment to fold mats, blankets, towels, bedspreads, etc. - Separate out laundry requiring mending or special stain removal. - Clean empty hampers. - Set the proper drying and cooling times for different types of linen. - Clean up machines and surrounding areas. - Stock linen room with cleaned product. Other responsibilities include (but are not limited to): Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Assist other positions in department as needed or as directed by immediate supervisor.
Location
US-IN-Carmel
Location : Brand
Marriott - Renaissance
Location : Property Name Linked
Renaissance Indianapolis North
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Renaissance Indianapolis North
Posted Date 1 month ago(8/13/2021 2:29 PM)
Exploring the world doesn’t have to stop when the workday begins. At Renaissance Hotels we know your passion for discovery is more than a hobby, it’s a career. The Renaissance Indianapolis North Hotel by Marriott is currently hiring: Lobby Attendant - 3p-11p full time must include weekends and holidays   Lobby Attendant – This person is responsible for maintaining public space including lobby, restrooms, hallways and entrances as well as delivering items requested by guests. Duties include dusting, vacuuming, cleaning bathrooms, spot treating carpet, maintaining cleanliness of pool and gym, and delivering room amenities as requested by guests. - Full time associates are eligible for medical, dental, 401k, and life insurance benefits upon completion of 90 day probationary period. - Quarterly profit sharing, retention bonus and uniforms paid for!
Location
US-IN-Carmel
Location : Brand
Marriott - Renaissance
Location : Property Name Linked
Renaissance Indianapolis North
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 1 month ago(8/13/2021 2:28 PM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.  
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name The Lytle Park Hotel
Posted Date 1 month ago(8/13/2021 2:25 PM)
  We are seeking a passionate hospitality professional, strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Cocktail Server. This Expert is responsible for ensuring that all guests have the highest quality experience possible, while serving the guest in a Five Star manner.   The primary responsibilities for the Cocktail Server will include but are not limited to:   - Greets and seats guests in alternating sections of the restaurant as quickly as possible, presents them with menus, makes meal suggestions and appropriate wine selections and answers questions regarding meal preparation. - Takes order and presents check to the cook. Records all sales using appropriate cash register, and follows all cash handling procedures. Maintains cash bank, guest checks, and processes guest payment according to established procedures. Balances all checks and completes closing paperwork at the end of the shift. - Serves order as soon as ready in a professional and pleasant manner. Makes sure proper garnish is on plate before serving. Presents check to guest for payment. - Continuously checks on the needs of guests in entire restaurant, bussing tables, and pouring beverages. Responds in a proactive manner to any guest concerns to ensure satisfaction. - Is knowledgeable of all menu items (food and beverage), including how they are prepared, and their status for the day. - Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by manager. Practices “clean as you go” method, and sanitation standards. - Reports all tips received on a daily basis and records them on a tip declaration sheet. - Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents. - Assists with room service, bartender and lounge duties as necessary. - Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours. - Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures. - Provides the highest quality of service to guests at all times and practices each item on the Winegardner& Hammons Hotel Group pledge card. - Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the Winegardner& Hammons Hotel Group handbook. - Performs all other duties deemed necessary by management.
Location
US-OH-Cincinnati
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Lytle Park Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Part-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 1 month ago(8/13/2021 1:59 PM)
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay. The Director of Front Office will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Director of Front Office will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Manchester Downtown
Posted Date 1 month ago(8/12/2021 4:31 PM)
CULINARY – BREAKFAST COOK – FULL TIME  $15.00 to $17.00 per hour The DoubleTree by Hilton Manchester Downtown is seeking a full-time breakfast cook to be part of our exceptional culinary team.  You will be proud to prepare the exceptional offerings on both our a la carte breakfast menu and our breakfast buffet.  The DoubleTree Manchester is part of the Pyramid family of hotels.  You will be part of a team that truly believes in the experience of both our guests AND our team members.  Our full-time team members will be eligible for medical, dental, vision and life insurance as well as PTO and 7 Paid Holidays.  We want you to come for the job and stay for the benefits and exceptional culture.  What are you waiting for?  Apply now!  
Location
US-NH-Manchester
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Manchester Downtown
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name The Residence Inn by Marriott Berkeley
Posted Date 1 month ago(8/12/2021 4:21 PM)
Join the Brand-New Residence Inn by Marriott Berkeley!   Opening this fall, Berkeley’s newest hotel destination, The Residence Inn by Marriott Berkeley, will offer guests contemporary apartment-style accommodations with fully equipped kitchens, separate living spaces and thoughtful modern amenities.  Located in the heart of Downtown Berkeley, this 17 story property with 331 suites will feature over 15,000 square feet of flexible meeting and event space and a rooftop restaurant and bar with expansive and inspiring views of the city. We are looking for energetic, passionate and driven leaders to join our opening team for this beautiful brand-new property!   The Residence Inn by Marriott Berkeley will embrace our employees through a culture of care, focused on giving respect, offering support and providing rewards.   At this time, we are seeking a guest service minded, knowledgeable, and highly organized food & beverage leader to join us as our Assistant General Manager for Study Hall, our rooftop restaurant/bar. This venue will be a high energy party like atmosphere regularly featuring live music. Study Hall will be the premier rooftop venue in the East Bay offering an extensive beverage list, delicious small plates, rice bowls, and appetizers.   Responsibilities Include: - Circulate on the floor, continually checking with the guests and the service staff to ensure that everything is to the guests’ satisfaction. - Handle guests’ complaints and interact positively with customers promoting hotel facilities and services and close by thanking the guests upon departure. - Monitor and supervise set up and maintenance of restaurant/bar areas to ensure that it is up to standard. - Control flow by seating guests in each section by rotation. - Responsible for assigning and supervising all opening and/or closing side duties. - Make entries into logbook. - Assist with scheduling of rooftop staff - Conduct pre-shift meetings on a daily basis. - Participate in ongoing training of employees to ensure that employees continue to improve their performance. - Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures. - Complete reports on production, fill out necessary requisitions and control distribution of necessary supplies. - Assist the Rooftop Restaurant/Bar Manager in the following areas: Interview, select, train, supervise, counsel and discipline restaurant/bar staff for the efficient operation of the outlet.  - Answer telephones in a clear voice, coordinate and document reservations.  - Assist in the organization of special events in the restaurant such as receptions.  - Maintain communication with all departments to ensure customer service needs are met. - Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.  - Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.  - Maintain profitability of outlet to support overall hotel operation.  - Control payroll and equipment costs (minimizing loss and misuse).  - Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves. - Utilize prescribed cash handling procedures to accurately charge customers - Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. - Audition and book live entertainment     The Residence Inn by Marriott Berkeley is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA   ***Local residents are encouraged to apply***
Location
US-CA-Berkeley
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
The Residence Inn by Marriott Berkeley
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Woodcliff Lake
Posted Date 1 month ago(8/12/2021 3:49 PM)
Pyramid Hotel Group is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first.   We are currently searching for a Dynamic, Hands-On General Manager for The Hilton Woodcliff Lake which boasts 338 guest rooms and suites, over 30,350 square feet of meeting space and 3 outlets!   This is a highly empowering position requiring high energy and the ability to motivate, cultivate and mentor a high performance team devoted to achieving the highest standards of guest satisfaction and exceptional service.  We value forward thinking, progressive and creative personalities. We provide the resources, you provide the leadership, inspiration and results.   The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives.   The General Manager: - Directs the total operation of the hotel to maintain established cost and quality standards - Drives associate experience - meets or exceeds employee satisfaction benchmarks - Achieves guests" satisfaction goals and ensures maintenance and security of the hotel's physical assets - Develops and updates the hotel business plan and monitors financial performance - Drives Revpar, Revpar index and Revenue per guest - Administers company policy and procedures - Assures staff are recruited, selected, trained, counseled and rewarded to maintain performance standards while "providing service beyond expectations" - Hands on leadership of team - Drives GOP, Flow thru and NOI per key  
Location
US-NJ-Woodcliff Lake
Location : Brand
Hilton
Location : Property Name Linked
Hilton Woodcliff Lake
Company Name
Pyramid Hotel Group
Department
Hotel Operations
Position Type
Regular Full-Time
Hotel/Resort Name The Residence Inn by Marriott Berkeley
Posted Date 1 month ago(8/12/2021 3:36 PM)
Join the Brand-New Residence Inn by Marriott Berkeley!   Opening this fall, Berkeley’s newest hotel destination, The Residence Inn by Marriott Berkeley, will offer guests contemporary apartment-style accommodations with fully equipped kitchens, separate living spaces and thoughtful modern amenities.  Located in the heart of Downtown Berkeley, this 17 story property with 331 suites will feature over 15,000 square feet of flexible meeting and event space and a rooftop restaurant and bar with expansive and inspiring views of the city. We are looking for energetic, passionate and driven leaders to join our opening team for this beautiful brand-new property!   The Residence Inn by Marriott Berkeley will embrace our employees through a culture of care, focused on giving respect, offering support and providing rewards.   At this time, we are seeking a guest service minded, knowledgeable, and highly organized food & beverage leader to join us as our General Manager for Study Hall, our rooftop restaurant/bar. This venue will be a high energy party like atmosphere regularly featuring live music. Study Hall will be the premier rooftop venue in the East Bay offering an extensive beverage list, delicious small plates, rice bowls, and appetizers.   Responsibilities Include: - Interview, select, train, supervise, counsel and discipline restaurant/bar staff for the efficient operation of the outlet.  - Stay on top of industry trends and implement ideas accordingly for enhancing the operation - Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.  - Schedule and direct staff in their work assignments. - Interact positively with customers promoting hotel facilities and services.  - Resolve problems to the satisfaction of involved parties.  - Answer telephones in a clear voice, coordinate and document reservations.  - Organize special events in the restaurant such as receptions.  - Maintain communication with all departments to ensure customer service needs are met. - Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.  - Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.  - Give guidance toward improvement and make necessary adjustments for consistency. - Maintain profitability of outlet.  - Control payroll and equipment costs (minimizing loss and misuse).  - Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves. - Evaluate cost effectiveness of all aspects of operation.  Develop and implement cost saving and profit enhancing measures. - Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence. - Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. - Audition/Book entertainment.   The Residence Inn by Marriott Berkeley is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA   ***Local residents are encouraged to apply***
Location
US-CA-Berkeley
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
The Residence Inn by Marriott Berkeley
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton New York Downtown
Posted Date 1 month ago(8/12/2021 12:34 PM)
Responsibilities: Responsible for inspecting rooms for cleanliness and maintaining housekeepingstandards. Mentors housekeeping staff by training, development and motivation. Requirements: 2 years minimum in an housekeeping/supervisory role with a full service hotel. Requires a service motivated individual with strongsupervisory skills.
Location
US-NY-New York
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton New York Downtown
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hotel Indigo Cleveland Gateway
Posted Date 1 month ago(8/12/2021 12:12 PM)
The beautiful and  newly renovated Hotel Indigo has an opening for a Front Desk Supervisor.  This is a great way to grow your career in hospitality.   The Front Desk Supervisor provides guidance and leadership as the lead Front Office Agent ensuring consistent quality customer service is delivered.   If you love to make a great first impression and have a passion for taking care of customers...this is a great role for you.      
Location
US-OH-Cleveland
Location : Property Name Linked
Hotel Indigo Cleveland Gateway
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Holiday Inn Cincinnati - Airport
Posted Date 1 month ago(8/12/2021 12:09 PM)
We're looking for an individual with a great "Yes I Can" caring attitude to join our restaurant team as a full-time Server. This individual must ensure guest satisfaction in the dining room area (and throughout the hotel) by serving the guests and maintaining cleanliness at all times in accordance to company policies.
Location
US-KY-Erlanger
Location : Brand
IHG - Holiday Inn
Location : Property Name Linked
Holiday Inn Cincinnati - Airport
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Hotel Indigo Cleveland Gateway
Posted Date 1 month ago(8/12/2021 12:05 PM)
Join this beautiful newly renovated hotel in the heart of Cleveland.   The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
Location
US-OH-Cleveland
Location : Property Name Linked
Hotel Indigo Cleveland Gateway
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 1 month ago(8/12/2021 11:46 AM)
We have an EXCITING opportunity for an Executive Chef to oversee multi-outlet restaurant and catering venues! PINE Restaurant is the locale in Hanover on the prominent corner of Wheelock and Main, attached to the campus of Dartmouth College, PINE is an American Restaurant using a farm to table approach that features many regional farms and seasonal ingredients. Our focus is to present a bright, clean, discernible cuisine, unsurpassed in the Upper Valley where no ingredient is off limits. And… introducing Good Burger at PINE! GBP is a high-quality fast food for pick up. We have sourced some of our favorite local ingredients to bring tasty alternatives in the Hanover area. Using local beef, our focus is on high quality food with a touch of whimsy! There is something for everyone, including the non-meat eaters! Interested candidates should have culinary creativity, a minimum of 5 years in hotel culinary operations, and strong desire to thrive!
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Spartanburg Marriott
Posted Date 1 month ago(8/12/2021 11:41 AM)
Help bring dreams to life at the Spartanburg Marriott! We have recently opened the position of Catering Sales Manager. This is just the opportunity that an energetic and organized Sales enthusiast will find interesting.   The successful candidate will have 3-5 years of event planning and/or sales experience and be flexible with availability to work any shifts. Other qualifications include a proven record of exceeding goals, the ability to work weekends and nights, and a thorough knowledge of Spartanburg venues, wedding planners and demographics. The ideal candidate will exude high energy, a driver personality, creativity, competitiveness, flexibility and the ability to clearly articulate the charm of the Marriott experience.   PURPOSE: To develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, and meet and exceed budgeted revenue.   ESSENTIAL FUNCTIONS: - Perform duties associated with business development. Develop and follow a targeted action plan and update plan on a monthly basis. Develop, pursue and follow through with business leads. - Create clients by providing prospects with complete and accurate information on hotel. Determine client needs and possible objections; provide persuasive arguments to close the sale. Negotiate rates to maximize revenues. - Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems. - Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation. - Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule. Have a comprehensive understanding of the property and its offerings. - Maintain accurate and proper handling/records of catering and reservations books. - Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction. - Directs associates in preparing banquet and convention rooms and erecting displays and exhibits. - Inspects rooms and displays for conformance to needs and desires of group. - Arranges publicity, special functions, adjusts complaints and performs other duties to promote good will. - Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting. - Possess the ability to make effective judgments on the various components of the positions and the property to effectively solve guest and operational problems. ESSENTIAL FUNCTIONS (WEDDINGS): - Managing Event Logistics and Operations - Ensures that all wedding events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. - Greets client during the event phase and hands-off to the Event Operations team for the execution of details - Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. - Manages group room blocks and meeting space for wedding party and guests. - Identifies operational challenges associated with his/her group and determines how to best work with the property staff and client to solve these challenges and/or develop alternative solutions. - Uses his/her judgment to integrate current trends in event management and wedding event design. • Acts as liaison between field salesperson and client throughout the event process (pre-event, event, post-event). - Participates in client site inspections and assists with the sales process as necessary. - Solicits feedback from the property departments to identify areas for improvement to enhance the event. - Delivers excellent customer service throughout the client experience and encourages the same from other employees. - Coordinates and communicates event details both verbally and in writing to the client and property operations. - Follows up with client post-event. - Responds to and handles guest problems and complaints. - Uses personal judgment and expertise to enhance the client experience. - Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. - Leads formal pre-event and post-event meetings as needed. - Assists in the sales process and revenue forecasting for client groups. - Up-sells products and services throughout the event process. - Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. - Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. - Performs other duties as assigned to meet business needs - Other duties may be assigned.
Location
US-SC-Spartanburg
Location : Brand
Marriott
Location : Property Name Linked
Spartanburg Marriott
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name The Lytle Park Hotel
Posted Date 1 month ago(8/12/2021 9:03 AM)
We are seeking a committed and passionate hospitality professional to provide top quality service as Night Auditor. The Expert is responsible for performing close of day reports, and audits for the hotel Front Office. This position will account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts and running and distributing daily reports. The Night Auditor will also function as the primary contact for guests upon arrival and departure between the hours of 11 PM and 7 AM, by greeting guests at the Front Desk and processing check-in and check-out transactions.   The primary responsibilities for the Night Auditor include, but are not limited to: - Greet guests immediately with a friendly and sincere welcome. - Complete the registration process by inputting and retrieving information with routine efficiency from the computer system, confirming pertinent information, including number of guest rooms and room rate. - Follow all specified procedures to audit the shift closing of all Front Office staff. - Produce accurate and timely reports, and correctly handle all cash transactions. - Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detailed transactions and final reports walked to Accounting. - Reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift. - Balance and audit for accuracy, including; room revenue, food and beverage revenue, cashier’s reports, guest and house accounts and telephone revenue; assisting in the preparation of all reports. - Complete and transmit daily Management and Accounting reports, and supporting documents. - Perform all other Front Desk duties, which may include, assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest’s messages.
Location
US-OH-Cincinnati
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Lytle Park Hotel
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Renaissance Newport Beach Hotel
Posted Date 1 month ago(8/11/2021 9:16 PM)
Duties & Responsibilities: •Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage. •Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues. •Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. •Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution. •Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget. •Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications. •Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. •Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations. •Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. •Will serve as “manager on duty” as required. Accountability: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees. 
Location
US-CA-Newport Beach
Location : Brand
Marriott - Renaissance
Location : Property Name Linked
Renaissance Newport Beach Hotel
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full-Time
Hotel/Resort Name Pyramid Hotel Group - Corporate Offices
Posted Date 1 month ago(8/11/2021 2:06 PM)
Pyramid Hotel Group “Pyramid” is a privately-owned Boston-based hotel and resort management company with a portfolio of properties in the United States, Caribbean and Europe. Pyramid is a full-service management company and provides a wide range of services including hotel management, asset management, project management, lender/receivership services, and consulting services. The company currently operates over 75 hotels, across all major brands, on behalf of numerous institutional capital groups and continues to pursue growth opportunities across all U.S. markets, Western Europe, and the Caribbean. Due to recent growth, are seeking to add a full-time Senior Accountant to our Corporate Finance and Accounting team. The Senior Accountant reports to the Director of Finance in the Corporate Accounting group.  This position will process daily cash activity as well as play an active role in the monthly close process with the general ledger team.   Duties include, but are not limited to, the following: - Process and record daily cash activity for the various corporate entities - Reconcile GL accounts and prepare supporting schedules as needed - Preparation of journal entries and other month-end responsibilities - Assist with the maintenance of depreciation schedules for multiple entities - Assist in coordinating annual audits and reviews with outside Accounting firms, including preparation of financial statements - Facilitate completion of ad hoc requests from senior management, lenders, owners, financial advisors and other stakeholders
Location
US-MA-Boston
Location : Property Name Linked
Pyramid Hotel Group - Corporate Offices
Company Name
Pyramid Hotel Group
Department
Finance
Position Type
Regular Full-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 1 month ago(8/11/2021 1:55 PM)
$12 to start + gratuities and shift differential where appropriate.  Responsible for acting as a contact person for banquet functions. Also responsible for leading banquet staff, ensuring that functions are set correctly, helping with paperwork, linen inventory etc.  Will be assisting in the training of staff.
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
Regular Full-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 1 month ago(8/11/2021 1:53 PM)
Banquet Manager is responsible for: hiring, training and directing the banquet staff in servicing all the banquet activities; ensuring a successful function execution and top knotch service.  
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
Regular Full-Time