Pyramid Hotel Group

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Search Results Page 16 of 34

Hotel/Resort Name Pyramid Hotel Group - Corporate Offices
Posted Date 1 month ago(5/19/2021 10:30 AM)
Pyramid Hotel Group “Pyramid” is a privately-owned Boston-based hotel and resort management company with a portfolio of properties in the United States, Caribbean and Europe. Pyramid is a full-service management company and provides a wide range of services including hotel management, asset management, project management, lender/receivership services, and consulting services. The company currently operates over 75 hotels, across all major brands, on behalf of numerous institutional capital groups and continues to pursue growth opportunities across all U.S. markets, Western Europe, and the Caribbean. We are seeking to add a full-time Senior Accountant to our Corporate Finance and Accounting team. The Senior Accountant reports to the Director of Finance in the Corporate Accounting group.  This position will process daily cash activity as well as play an active role in the monthly close process with the general ledger team.   Duties and Responsibilities Duties include, but are not limited to, the following: - Process and record daily cash activity for the various corporate entities - Reconcile GL accounts and prepare supporting schedules as needed - Preparation of journal entries and other month-end responsibilities - Assist with the maintenance of depreciation schedules for multiple entities - Assist in coordinating annual audits and reviews with outside Accounting firms, including preparation of financial statements - Facilitate completion of ad hoc requests from senior management, lenders, owners, financial advisors and other stakeholders
Location
US-MA-Boston
Location : Property Name Linked
Pyramid Hotel Group - Corporate Offices
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Pyramid Hotel Group - Corporate Offices
Posted Date 1 month ago(5/18/2021 4:17 PM)
Are you interested in joining a progressive Hotel Management Company that promotes unlimited career growth from within? How about a jump start to a career in Hotel Operations?  If so, we have an amazing opportunity for you!   We are currently searching for a REMOTE BASED Operations Analyst to join our corporate operations team. The Operations Analyst will directly assist the EVPs of Operations and Senior Operations Team in operating hotel and resort assets across the United States. The purpose of the position is to impact two areas. First to assist in the completion of operations related projects and help facilitate communication amongst the team (which the majority are remote office based). Second is to create a pipeline of future senior executives for our company that have the high level understanding of our culture and systems as they garnered additional position experiences. Duties include, but are not limited to, the following:   Analyst to the Executive Vice Presidents of Operations and members of the Senior Operations Team   Operations: - Daily review & operation of PHG portfolio: 80 +/- hotels across multiple asset classes in the US and Caribbean, workforce of 10,000 +/- and annual revenue generation of $900M +/- - Direct daily support to EVPs of Ops for projects, problem resolution, and operational value enhancement initiatives - Annual/ongoing budgeting and forecasting of operations for individual properties and multiple property funds Sales & Marketing, Revenue Management & E Commerce: - Assist with sell strategy reviews for underperforming assets with corporate, regional, and property team members - Assist with Sales and Revenue Management Initiatives i.e.;  Direct Sales, P.R., Advertising, & E Commerce Capital Projects & Design Process: - Liaison and analyst for EVP’s of Operations and senior operations team with ownership during the analysis and execution of value-add capital projects Asset Transitions and New Developments - Assist in the transition of assets into and out of  the managed portfolio - Assist in the conceptualizing, underwriting, and execution of new hotels and restaurants Owner & Brand Services Relations - Liaison between PHG, capital partners, asset managers, and brand partners to maintain unilateral strategy Other Tasks - Assist senior members of the team on various a wide range of tasks during the week - Report on all properties Guest Satisfaction and Online E Commerce Scores/Rankings - Assist on transition of property management into the Pyramid family - Assist in purchasing and compliance for new industry wide standards - Assist Business Development with data gathering and interpretation - Operational administrative items as assigned
Location
US-MA-Boston
Location : Property Name Linked
Pyramid Hotel Group - Corporate Offices
Company Name
Pyramid Hotel Group
Department
Hotel Operations
Position Type
Regular Full-Time
Hotel/Resort Name Sheraton Gateway Los Angeles
Posted Date 1 month ago(5/18/2021 3:48 PM)
JOB OVERVIEW: Front Office Night Manager must manage all aspects of the Front Office areas which may include but is not limited to guest registration, bell services, concierge services, telephone services and guest services to ensure guest satisfaction and maximize hotel profitability. Adhere to all hotel standards and desk merchandising. DUTIES AND RESPONSIBILITIES: • Manage the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage. • Ensure all staff is properly trained on systems, security and cash handling procedures and service standards and have the tools and equipment needed to effectively carry out their job functions. • Ensure guests receive prompt professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfactions. • Schedule and regularly conduct routine inspections of the Front Office and public areas to ensure the appearance of such areas reflects highly on the property. • Creating and implementing action plans to correct deficiencies. • Monitor and controlling labor costs and expenses, and achieving revenue and profitability goals. • Maintain procedures for security of monies, credit and financial transactions and guest security. Check billing instructions and guest credit for compliance with hotel credit policy. • Train appropriate staff on procedures to serve as a central communications point during emergency/crisis situations. • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping and Maintenance. • Interact with outside contacts: o Guests to ensure total satisfaction o Regulatory agencies regarding safety and emergency matters o Other contacts as needed (professional organizations, community groups, local media) • May serve as “manager on duty” as required. • Perform other duties as assigned including assisting line staff with their job functions during peak periods. • Payroll administration • Follow the principles of CARE and the Four Disciplines of Associate Success  
Location
US-CA-Los Angeles
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Gateway Los Angeles
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 1 month ago(5/18/2021 1:28 PM)
The Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service.  Specifically, the Room Attendant is responsible for performing the following tasks to the highest standards: - Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming - Change and replenish bed linens, towels and guest amenities, as needed - Perform deep cleaning tasks, as needed - Stock, maintain and transport housekeeping supply cart on a daily basis - Dispose of trash and recyclables - Respond to special guest requests in a timely, friendly and efficient manner - Perform guest turn down service, as needed
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 1 month ago(5/18/2021 12:23 PM)
The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 1 month ago(5/18/2021 12:21 PM)
The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Convert foreign currency at current posted rates. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 1 month ago(5/18/2021 12:11 PM)
Pyramid Hotel Group is fast growing leader in hotel and resort management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first. Due to a recent promotion, have an amazing opportunity to get on board with a world class team as our Controller for our Hyatt Regency Atlanta Perimeter at Villa Christina. Our newly renovated 4 diamond property boasts 182 rooms, 13,000 square feet of meeting space and multiple outlets.   Working closely with the Sr. Vice President of Finance (SVP of Finance) and the Regional Director of Finance, our Controller will be responsible for the strategic guidance and leadership as it relates to the planning, monitoring and execution of the hotel’s financial objectives and for the implementation and oversight of the hotel’s internal control systems over cash, income, expense, assets and liabilities in order to maximize financial performance and safeguard the assets of ownership.  The Controller will prepare timely and accurate financial reports, including the annual budget, statements of Profit & Loss, certification of balance sheet reconciliations, weekly and monthly reporting and forecasting and will ensure compliance with all Federal, State, Local regulations and corporate/hotel SOPs.  The Controller will be a part of the Executive Committee. This committee drives the property through leadership and entrepreneur attitudes.
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name The Lytle Park Hotel
Posted Date 1 month ago(5/17/2021 6:48 PM)
We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest experience, and exceptional Beyond compare service attitude, for the position of Rooftop Beverage Manager for Vista at Lytle Park.  The Rooftop Beverage Manager will lead the dining room, and oversee the flawless execution of superior service while ensuring all company policies and standards are met.   The primary responsibilities for the Food & Beverage Manager will include but are not limited to: - Lead in the daily operations of the rooftop, while managing the day-to-day activities and assignments of the Front and Heart of the House staff. - Organize and assist with conducting pre-shift and departmental meetings, communicating information to the team members, such as house count and menu changes. - Create weekly schedules to ensure proper coverage to service expected business levels. - Work seamlessly, collaboratively and in tandem with the Director of Food & Beverage to create memorable dining experiences for our guests. - Accurately execute all policies with improvement to quality, service and operations. - Engage in ongoing development of Front of the House staff while holding the team accountable for performance and maintaining standards. - Assist in developing training programs - Achieve quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, complaints and/or requests. - Promote teamwork and quality service through daily communication and coordination with other departments. - Ensure consistent adherence to Forbes Five-Star service and Lytle Park Hotel brand standards, ensuring elevated products and service is delivered. - Must be present on the floor during peak business periods, to ensure guest satisfaction - Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible. - Create an environment of engagement for team members, while being a liaison between team members and management.
Location
US-OH-Cincinnati
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Lytle Park Hotel
Company Name
Winegardner and Hammons Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Marriott Saddle Brook
Posted Date 1 month ago(5/17/2021 6:25 PM)
The Marriott Saddle Brook is under new management!  Pyramid Hotel Group treats employees like family.  If you have experience working as a Night Auditor in a hotel setting and use to working from 11 pm - 7 am!  We want you.  
Location
US-NJ-Saddle Brook
Location : Brand
Marriott
Location : Property Name Linked
Marriott Saddle Brook
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Birmingham at UAB
Posted Date 3 weeks ago(5/25/2021 11:09 AM)
Pyramid Hotel Group is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first!   We are currently searching for a Dynamic, Hands-On Director of Human Resources for our Birmingham Hilton UAB. Our hotel boasts 295 guest rooms, 15,000 square feet of meeting space and 3 outlets including our new signature restaurant, The Lab Bar and Kitchen which offers Southern-inspired classics with a local twist.   Reporting to the General Manager, the Director of Human Resources (DHR) is responsible for ensuring the efficient administration and management of all human resources functions including: - recruiting - training - employee relations matters - wage & benefit administration - worker's compensation management - compliance with statuary requirements - budgeting and the coordination of related activities in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives The Director of Human Resources serves on the Executive Committee and must be highly visible to employees throughout the hotel. Duties include (but are not limited to): - Recruitment and retention - interviewing - hiring - Overseeing payroll functions - Development, implementation, and administration of policies and programs related to the management of all hotel staff - Making sure the hotel's HR function complies with all state and federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating any new requirements - Preparing annual budget forecasts for the Human Resource Department - Maintaining all hotel personnel records and Human Resource files, ensuring confidentiality
Location
US-AL-Birmingham
Location : Brand
Hilton
Location : Property Name Linked
Hilton Birmingham at UAB
Company Name
Pyramid Hotel Group
Department
Human Resources
Position Type
Regular Full-Time
Hotel/Resort Name The StateView Hotel
Posted Date 1 month ago(5/17/2021 10:59 AM)
Seeking an experienced, ambitious, well groomedCatering Sales Manager to join our Team of Hospitality Professionals!
Location
US-NC-Raleigh
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The StateView Hotel
Company Name
Winegardner and Hammons Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name The StateView Hotel
Posted Date 1 month ago(5/17/2021 10:57 AM)
The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
Location
US-NC-Raleigh
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The StateView Hotel
Company Name
Winegardner and Hammons Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Wylie Inn and Conference Center at Endicott
Posted Date 1 month ago(5/17/2021 10:31 AM)
Responsible for acting as a contact person for banquet functions. Also responsible for supervising banquet staff, ensuring that functions are set correctly, helping with paperwork, linen inventory and training of staff.
Location
US-MA-Beverly
Location : Brand
Independent
Location : Property Name Linked
Wylie Inn and Conference Center at Endicott
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
Regular Full-Time
Hotel/Resort Name The Lytle Park Hotel
Posted Date 1 month ago(5/17/2021 9:51 AM)
We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest’s experience, and an “exactly like nothing else” service attitude for the position of Banquets Server at the Lytle Park Hotel. This Expert is responsible for serving food and/or beverages in a friendly, courteous and professional manner according to hotel’s high standards of quality.   The primary responsibilities of the Banquets Server at the Lytle Park Hotel include but are not limited to: - Set up banquet room as instructed by the Banquets Manager to include linen, service ware and glassware. - Attend pre-shift meetings before events to learn function particulars, including guest and hotel expectations, guest counts, menu offerings, VIPS and all other pertinent information - Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage according to the steps of service that the Banquet Manager communicates for the function to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. - Replenish beverages as necessary, and check with guests for overall satisfaction. Practice "Teamwork"  
Location
US-OH-Cincinnati
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Lytle Park Hotel
Company Name
Winegardner and Hammons Hotel Group
Department
Banquets
Position Type
On-Call
Hotel/Resort Name Hyatt Place / Hyatt House Charleston Historic District
Posted Date 2 weeks ago(6/1/2021 3:52 PM)
Do you want to make $14/hr AND work for one of the best hotels in Charleston!    Change your life for the better and apply today!  This position maintains the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.
Location
US-SC-Charleston
Location : Property Name Linked
Hyatt Place / Hyatt House Charleston Historic District
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Place Austin Arboretum
Posted Date 2 days ago(6/16/2021 5:22 PM)
  SALES COORDINATOR  starting a $15 Job Description   Immediate Supervisor: Director of Sales   Major Functions: The Sales Coordinator assists the Director of Sales in sales operations including: reserving meetings and conferences, coordinating wedding groups, general administrative functions, and arranging sales blitzes and giveaways. This position requires strong communication skills, both written and verbal.   Essential Functions:   - Acts as primary sales professional for one or more market segments identified as revenue generators for the property.   - Responsible for meeting and exceeding sales goals as established by Director of Sales & Marketing, Area/Regional Director of Sales & Marketing and/or General Manager.   - Proactively identifies, qualifies, and solicits new business opportunities through account and market penetration and saturation.   - Works collaboratively with other members of the hotel team to ensure sales efforts are coordinated.   - Identifies, qualifies and maintains lead sources and active accounts through telephone contact, site tours and inside and appointments, occasionally, outside appointments as needed.   - Responsible for execution of action plan outlining planned sales activities for the week, month, and quarter for the assigned market segment.   - Conducts effective site visits.   - Use available tools to understand competitors' strengths and weaknesses, and knows how to sell against them to targeted market segments.   - Creates detailed customer account records, correspondence, sales agreements, proposals, and thank you letters for own accounts or in support of other sales professionals.   - Communicates with internal customers and resources to ensure effective guest service.   - Partners with operations in providing a customer experience that exceeds the customer's expectations.   - Acts as customer liaison with hotel during customer stay ensuring daily needs are met and to ensure overall customer satisfaction.   - Assist Director of Sales and Sales Manager with projects, special events and presentations.   - Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.   - Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the WHG handbook   - Performs all other duties deemed necessary by management.            
Location
US-TX-Austin
Location : Brand
Hyatt - Hyatt Place
Location : Property Name Linked
Hyatt Place Austin Arboretum
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name AC Hotel Portland Downtown/Waterfront
Posted Date 1 month ago(5/16/2021 10:58 AM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-ME-Portland
Location : Property Name Linked
AC Hotel Portland Downtown/Waterfront
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Colorado Springs Marriott
Posted Date 1 month ago(5/14/2021 10:25 PM)
Elevate your career to new heights and join our team at the Colorado Springs Marriott.  The Colorado Springs Marriott is a beautiful, modern full service 309 room property located in north Colorado Springs with breathtaking views of the Pikes Peak.   We offer our associates the following incredible benefits: - $500 Sign-On Bonus: $250 after 90 Days, $250 after 6 Months - Associate Referral Bonus - Incentive Bonus Plans - Quarterly Bonus Program - Paid Time Off (PTO) - Unlimited PTO Rollover - PTO Cash Out Option - 5 Sick Days - 7 Paid Holidays - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Associate Meal Program - Tuition Reimbursement - Marriott Hotel Room Discounts Worldwide - Free Parking - Advancement Opportunities - Summer/Seasonal Work Available   SUMMARY   The Barista is primarily responsible for greeting guests, preparing, and serving beverage and light meals to guests while promoting a friendly, fast-paced environment, to provide an exceptional guest experience. ESSENTIAL JOB FUNCTIONS - Provide guest with friendly, fast and personalized service in accordance with Brand/Company and Hotel standards. - Accurately prepare beverages and light meals for guests in a welcoming and fast-paced manner. - Generate customer satisfaction. - Respond appropriately to customer concerns and report concerns and issues to manager on duty. - Responds proactively to customer service situations. - Provides and serves top quality coffee and other beverages.
Location
US-CO-Colorado Springs
Location : Brand
Marriott
Location : Property Name Linked
Colorado Springs Marriott
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Part-Time
Hotel/Resort Name Colorado Springs Marriott
Posted Date 1 month ago(5/14/2021 10:16 PM)
SUMMARY:    The Banquet Server is primarily responsible for providing support in all areas of Banquets including but not limited to assisting in table and banquet room clean up. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Banquet Server will work with the Banquet Captain/Banquet Manager/Assistant Banquet Manager to ensure maximum efficiency.   ESSENTIAL JOB FUNCTIONS: - Signs in and reports to the Banquet Manager/Assistant Banquet Manager on time and in full uniform. - Follows standard procedures for banquet service, including set up and side duties. - Maintains both pleasant attitude and surroundings toward and for banquet guests. - Assists in table and banquet room clean up. - Works cooperatively with the banquet department to assure smooth operations. - Performs other related duties as assigned by the Banquet Captain, Banquet Manager, or the Assistant Banquet Manager.                                     
Location
US-CO-Colorado Springs
Location : Brand
Marriott
Location : Property Name Linked
Colorado Springs Marriott
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
On-Call
Hotel/Resort Name Colorado Springs Marriott
Posted Date 1 month ago(5/14/2021 10:09 PM)
Elevate your career to new heights and join our team at the Colorado Springs Marriott.  The Colorado Springs Marriott is a beautiful, modern full service 309 room property located in north Colorado Springs with breathtaking views of the Pikes Peak.   We offer our associates the following incredible benefits: - $500 Sign-On Bonus: $250 after 90 Days, $250 after 6 Months - Associate Referral Bonus - Incentive Bonus Plans - Quarterly Bonus Program - Paid Time Off (PTO) - Unlimited PTO Rollover - PTO Cash Out Option - 5 Sick Days - 7 Paid Holidays - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Associate Meal Program - Tuition Reimbursement - Marriott Hotel Room Discounts Worldwide - Free Parking - Advancement Opportunities - Summer/Seasonal Work Available   SUMMARY   The Restaurant Server is primarily responsible for serving guests, table and dining room clean up, and providing support in all areas of the restaurant. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction.    ESSENTIAL JOB FUNCTIONS - Performs dining room set-up and side work duties. - Maintains assertive hospitality, and up sells customers by communicating thorough product knowledge. - Serves guests according to established procedures. - Participates in table and dining room clean up. - Computes guest checks, operates the computerized cash register system, and accepts payments. - Reports tips for each pay period. - Maintains dining room safety and sanitation. - Performs other related duties as assigned by the Restaurant Manager/Supervisor.
Location
US-CO-Colorado Springs
Location : Brand
Marriott
Location : Property Name Linked
Colorado Springs Marriott
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Part-Time