Pyramid Hotel Group

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Search Results Page 3 of 38

Hotel/Resort Name Sheraton Gateway Los Angeles
Posted Date 5 days ago(10/12/2021 6:45 PM)
DUTIES AND RESPONSIBILITIES: Support the Housekeeping office by giving Administrative support to the Executive and Assistant Executive Housekeeper. - Assist the Housekeeping Manager by taking point on all Administrative functions of the Housekeeping Department. Administrative duties will include, but not limited to: Opening Housekeeping Department and assiging rooms, scheduling, payroll, ordering supplies and maintaining inventory, updating Lost & Found and contacting guests. Excel tracking systems. - Inspect and evaluate the physical condition of the property and submit recommendations: repairs, painting, and furnishing. - Maintain the Housekeeping Office and keep it clean. - Follows the instructions of the Executive Housekeeper and the Assistant Executive Housekeeper in order to maintain company standards of cleanliness throughout the hotel. - Coordinates and assigns daily room assignment to the housekeeping team. - Relaying information concerning the status of rooms to and from the housekeeping department as well as the Front Desk. - Address guests’ complaints in inquiries regarding housekeeping services and equipment. - Reports the need for room repairs to Engineering and appropriate supervisors. - Examines carpets, drapes and furniture for stains, damage or wear. - Checks and count linens and supplies and communicates the needs to appropriate parties. - Record inspection results and inform housekeeping staff of inadequacies. - Operate hotel property management system. - Supervises lost and found inquires and all pertinent procedures. - Checks vacant, expected departure and discrepant rooms. - Supervises key inventory for the department. - Ensure adherence to safety in the department  
Location
US-CA-Los Angeles
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Gateway Los Angeles
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Pleasanton Marriott
Posted Date 5 days ago(10/12/2021 5:53 PM)
POSITION PURPOSE Catering and Event Manager solicits new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. He/she prepares correspondence to customers to include proposals, contracts, and banquet event orders. Acts as a liaison to the Sales Managers and Group Reservations Desk in assisting with group rooming lists and reservation requests. Will generate group resumes for both group and catering events and work closely with Accounting Department to ensure all billing requirements are managed in a timely and efficient manner. Requires the ability to multi-task and service clientele within the Corporate and SMERF market segments.   This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 40%  Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. Handle all Catering and event inquiries.   30%  Prepare correspondence to internal and external customers- resumes, event orders, billing. Handle rooming lists and reservation changes. Manager will be responsible for electronic file maintenance to include attaching relevant documents to Quotes in CI/TY.   20%  Work with other departments within the hotel to provide quality service to customers. Requires effective communication with all internal departments and external vendors.      10%  Develop/maintain knowledge of market trends, competition and customers. Continue to enhance sales efforts with creative and evolving approach to role. Market hotel meeting and event offerings, attend appropriate trainings and functions. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.   Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.    Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.     SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:   - Must be able to speak, read, write and understand the primary language(s) used in the workplace. Requires good communication skills, both verbal and written. - Multi tasker, detail oriented, exceptional organizational skills - Knowledge of food and beverage menus, food preparation and presentation. - Ability to act independently with minimal or no supervision. Pro-active self- starter - Ability to communicate customer needs and resolve needs and issues independently. - Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Power point, Social Tables and other relevant tools. - Ability to establish and master goals, including achieving catering average check and room rental budgeted revenues. Physical Demands - Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. - Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day.  This includes traveling to and from meetings.  Length of time of these tasks may vary from day to day and task to task. - Must have a flexible schedule to accommodate being present for events that take place on weekends and evenings. - Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. - Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. - Must be able to lift up to 15 lbs. on a regular and continuing basis. - Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. - Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. - Vision occurs continuously with the most common visual functions being those of near vision and depth perception. - Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.    
Location
US-CA-Pleasanton
Location : Brand
Marriott
Location : Property Name Linked
Pleasanton Marriott
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Clearwater Beach Marriott Suites on Sand Key
Posted Date 5 days ago(10/12/2021 4:09 PM)
We are currently searching for a Dynamic, Hands-On Director of Human Resources. Our hotel boasts 220 suites, 12,000 square feet of meeting space and multiple outlets! The position is responsible for recruiting, day to day administration, payroll, employee relations and so much more!  If you love to work alongside a team while helping to grow and develop its members with a passion for success then apply today!  Our core values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.   Reporting to the General Manager, the Director of Human Resources (DHR) is responsible for ensuring the efficient administration and management of all human resources functions including: - recruiting - training - employee relations matters - wage & benefit administration - worker's compensation management - compliance with statuary requirements - budgeting and the coordination of related activities in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives The Director of Human Resources serves on the Executive Committee and must be highly visible to employees throughout the hotel. Duties include (but are not limited to): - Recruitment and retention - interviewing - hiring - Overseeing payroll functions - Development, implementation, and administration of policies and programs related to the management of all hotel staff - Making sure the hotel's HR function complies with all state and federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating any new requirements - Preparing annual budget forecasts for the Human Resource Department - Maintaining all hotel personnel records and Human Resource files, ensuring confidentiality    
Location
US-FL-Clearwater Beach
Location : Brand
Marriott
Location : Property Name Linked
Clearwater Beach Marriott Suites on Sand Key
Company Name
Pyramid Hotel Group
Department
Human Resources
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Detroit Farmington Hills
Posted Date 5 days ago(10/12/2021 3:25 PM)
Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain optimum efficiency and economy of operations and maximize its full potential with a balanced focus on people, product and profit. - Supervise all department heads with the exception of the Director of Sales and Marketing and the Director of Human Resources - Maintain positive relations with staff through timely complete communication of all items concerning their areas of supervision individually and a department as a whole. - Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time. - Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations. - Insure a positive guest experience through quality and safety of the hotel product.
Location
US-MI-Farmington Hills
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Detroit Farmington Hills
Company Name
Pyramid Hotel Group
Department
Hotel Operations
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 5 days ago(10/12/2021 2:15 PM)
NIGHT AUDITOR The Night Auditor will report directly to the Front Office Manager and the Director of Finance.  The Night Auditor will balance and report on the various areas of the hotel (e.g., rooms/front desk, food and beverage outlets, gift shop, etc.) to provide accurate, timely information and to ensure hotel policies and procedures are followed and to prevent fraud.  During the overnight shift, the Night Auditor will perform the duties of a Front Desk Agent and act as Manager on Duty.   ESSENTIAL FUNCTIONS - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome packet containing room keys, certificates, coupons and refreshment center keys as appropriate. - Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. - Audit balance and report on all food and beverage outlets’ (e.g., restaurant, bar, lounge, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. - Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. - Prepare and input statistics and income journal sheets for preparation of daily reports. - Balance and close all bank ticket codes, daily. - Run night audit final after ensuring all revenues are in balance nightly. - Perform the duties of a Front Desk Agent and act as Manager on Duty.   QUALIFICATIONS - High school diploma or GED required. - Proficient and adaptable in working with computers. - Must have at least 1 year of experience in hotel front desk operations (Experience in OnQ preferred) - Accounting background preferred but not required. - At least 1 year of experience in a supervisory capacity preferred. - Must be a team leader and a team player. - Ability to read and speak English and comprehend simple instructions, short correspondence, and memos - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees - Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs - Ability to work independently; Inspired to perform without outside help - Demonstrate the ability to anticipate and solve practical problems or resolve issues   PHYSICAL DEMANDS/ WORK ENVIRONMENT - Individuals may need to sit or stand as needed for an extended period of time - Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials - Proper lifting techniques required - Exerting up to 50 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects     Other:   The hotel functions seven (7) days a week and twenty-four (24) hours per day.  All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands. We offer competitive wages, bonuses and outstanding benefits after your ninety first (91st) day of employment inclusive of paid time off, medical/dental/vision, short term disability, life, accidental, and critical illness insurance coverages as well as a 401(K) retirement plan.  We are a drug-free work place; pre-employment drug screen and criminal background required.  We participate in Everify. EOE/M/F/D/V  
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Part-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 5 days ago(10/12/2021 1:55 PM)
As our Van Driver, you will drive guests to local attrations and on occasion complete airport and train station runs. Must be friendly and courteous.
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt House Dallas / Frisco
Posted Date 2 days ago(10/16/2021 9:35 AM)
Our ideal candidate has a friendly, compassionate, and upbeat personality with great communication skills.  Our ideal candidate should also have a “servants’ heart” approach to customer service and a strong desire to elevate the guest experience.  In addition, the ideal candidate must have the passion and desire to be self-motivated, dependable, exhibit multitasking skills and enjoy a fast-paced work environment from time-to-time.   Pyramid Hotel Group, a leading hospitality company managing various hotel brands, strives to provide an excellent team-oriented environment so our associates can continue to grow, and develop their careers.  Potential candidates are encouraged to submit their application/resume for immediate consideration to join our team.   Position Requirements: - Various shifts AM, PM and overnight - Ability to handle flexible shift schedule including holidays and weekends - Ability to stand and move throughout the front office and continuously perform job functions - Excellent communications skills with other associates and leaders - Ability to use multiple computer systems and platforms such as Microsoft products, company, and brand proprietary programs - Opera experience preferred but not necessary - TABC certification helpful Duties and Responsibilities: - Greet all guests upon arrival at the hotel in a courteous and professional manner according to brand policy. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action. - Complete guest arrival process by inputting and retrieving information from Property Management System. Follow company and brand policies and procedures for a successful guest experience. - Verify and perform accurate credit card authorizations, handle billing issues in a professional and efficient manner according to training standards. - Promptly answer the telephone in a positive, professional manner to efficiently assist the caller. - Utilize effective and guest centric problem-solving skills to resolve billing issues or service quality issues. - Ability to take pride and ownership of guest challenges and follow through to ensure an elevated guest experience.
Location
US-TX-Frisco
Location : Brand
Hyatt - Hyatt House
Location : Property Name Linked
Hyatt House Dallas / Frisco
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Part-Time
Hotel/Resort Name Hyatt House Dallas / Frisco
Posted Date 5 days ago(10/12/2021 12:25 PM)
We're looking for a capable, committed Maintenance Technician who will plan an important role in keeping our hotel functioning to the high quality standards of the Pyramid Hotel Group. The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs To quality, you must have previous engineering experience.
Location
US-TX-Frisco
Location : Brand
Hyatt - Hyatt House
Location : Property Name Linked
Hyatt House Dallas / Frisco
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Part-Time
Hotel/Resort Name Hilton Garden Inn San Antonio Downtown
Posted Date 5 days ago(10/12/2021 1:28 PM)
Our ideal candidate has a friendly, compassionate, and upbeat personality with great communication skills.  Our ideal candidate should also have a “servants’ heart” approach to customer service and a strong desire to elevate the guest experience.  In addition, the ideal candidate must have the passion and desire to be self-motivated, dependable, exhibit multitasking skills and enjoy a fast-paced work environment from time-to-time.   Pyramid Hotel Group, a leading hospitality company managing various hotel brands, strives to provide an excellent team-oriented environment so our associates can continue to grow, and develop their careers.  Potential candidates are encouraged to submit their application/resume for immediate consideration to join our team.   - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets.  
Location
US-TX-San Antonio
Location : Brand
Hilton - Hilton Garden Inn
Location : Property Name Linked
Hilton Garden Inn San Antonio Downtown
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 5 days ago(10/12/2021 11:42 AM)
We are seeking a Full Time Maintenance Engineer to join our team at Hyatt Regency Atlanta Perimeter at Villa Christina!  This is a great opportuntity to join a beautiful Four Diamond hotel and a company that cares!  We offer competitive pay and a FULL benefits package including: - Medical/dental/life insurance - 7 days PTO starts accruing from day 1, 12 days after first anniversary  - 7 paid holidays per year - Company paid life insurance  - Free Parking & Free Uniforms  - 401k with company match  - All-employee bonus program up to $150 per quarter - Company-subsidized MARTA Breeze passes available!     The Maintenance Engineer is responsble for maintaining the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.   This position may be needed to work first or second shifts on weekends or weekdays, as needed based on business or departmental demands.     The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job.  - Respond to guestroom calls for repairs and provide excellent guest service and prompt repairs - Complete preventative maintenance on guestrooms  - Tour the property and grounds, complete shift checklist - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer - Maintain a great, "can do" attitude and communicate in a friendly manner with guests, co-workers, other departments, etc.  - Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. - Detailed record keeping in English is required for logs and inspection sheets.  
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 6 days ago(10/12/2021 11:32 AM)
The Villa Christina Market at the Hyatt Regency Atlanta Perimeter is hiring and looking for a Barista!  We are looking for someone passionate about coffee, food and guest service to join our team in our beautiful, newly renovated Market with all brand-new equipment and amazing CARE culture.  This can be a full time or part time position!       Benefits of joining the Hyatt Regency Atlanta Perimeter at Villa Christina team: - ALL employees receive employee discount, including discounts for hotel rooms at Pyramid Hotel Group hotels and Hyatt brand hotels - Up to $150 bonus per quarter for ALL employees - 401(k) with a company match for ALL employees, including part time and on call - Amazing CARE culture - Employee recognition events - Open Door Policy - Twice per year Employee Opinion Survey - Growing team with opportunities for advancement - Free parking - Full time employees are also eligible for insurance, Paid time off (PTO), and paid holidays!   Essential Duties of the Barista: - Greet all customers warmly and provide amazing service and care to every customer - Prepare coffee and espresso beverages according to established guidelines - Prepare food based on customer orders safely and according to established guidelines - Complete the checklists for opening duties, closing duties, and side work checklists which includes cleaning the Market, equipment in the Market and food preparation - Follow all food safety and COVID-19 safety protocols - Adhere to Pyramid Hotel Group policies and procedures, including appearance, attendance, cash handling and standards of conduct    
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Springhill Suites Detroit Metro Airport Romulus
Posted Date 6 days ago(10/12/2021 10:51 AM)
The ideal Candidate should be personable, knowledgeable, detail oriented, service minded, energetic and have the ability to work well in a fast paced team environment.  Duties include, but are not exclusive to: - Greet guests immediately with a friendly and sincere welcome - Produce accurate and timely reports, and correctly handle all cash transactions - Balance and audit for accuracy, including; room revenue, food and beverage revenue, cashier’s reports, guest and house accounts and telephone revenue; assisting in the preparation of all reports. If you have experience working as a Night Auditor in a hotel setting and use to working from 11 pm - 7 am!  We want you.  
Location
US-MI-Romulus
Location : Property Name Linked
Springhill Suites Detroit Metro Airport Romulus
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Garden Inn El Paso University
Posted Date 6 days ago(10/12/2021 10:46 AM)
The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
Location
US-TX-El Paso
Location : Brand
Hilton - Hilton Garden Inn
Location : Property Name Linked
Hilton Garden Inn El Paso University
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Garden Inn El Paso University
Posted Date 6 days ago(10/12/2021 10:38 AM)
VAN DRIVER/BELLMAN - OVERNIGHT SHIFT - PART TIME   Responsible for luggage assistance and shuttle service for all guests while providing guests with personalized service in order to achieve our goal for the best arrival and departure experience in Columbus. Must be able to work flexible hours.     Major Functions: Assists with luggage during check in and check out, as well as drives the company van in transporting guests as designated.   Essential Functions: - Assists incoming and outgoing guests with baggage, boxes, equipment, etc. (able to move items weighing up to 50 pounds) - Explains services and facilities of hotel, hours of operation, location and location of banquet functions. Orients guests to guestroom layout, heating and air conditioning controls, the nearest ice machine, and other relevant amenities. - Answers questions about local areas of interest, and assists incoming and outgoing guests with all transportation needs to corporations, local area attractions, airport, etc. - Delivers guest laundry/dry cleaning, as well as requested supplies and amenities. - Assists in maintaining cleanliness of parking lots, public restrooms, ash urns, and public areas as needed. Keeps bell closet and back of Front Desk area clean and organized. - Assists with AYS as needed, answering the phones using proper etiquette. - Notifies supervisor of any potential guest challenges or concerns. - Delivers packages received at the hotel to the appropriate departments and logs all incoming and outgoing packages per WHG standards. - Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.   As a Hilton employee you are eligible for competitive perks and benefits, including a Hilton travel discount! You also have competitive pay and flexible scheduling based on your needs! Come join the best team in hospitality!   We offer the following amazing benefits for all associates: Bonus programs for every position, team member travel discounts with Hilton hotels and PHG family of hotels, 401K available after 3 months with an employer match of 50% up to 4%, educational reimbursement up to $500 a year, free associate parking, free associate assistance program, free employer provided uniforms.  
Location
US-TX-El Paso
Location : Brand
Hilton - Hilton Garden Inn
Location : Property Name Linked
Hilton Garden Inn El Paso University
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 6 days ago(10/12/2021 9:50 AM)
Position Summary: Provide administrative assistance to the Sales and Executive team and participate in department projects, as needed.  Ensure accurate, detailed and timely information is delivered to operations and potential and/or existing clients, ensure group bookings are processed efficiently and handle special requests or changes for group blocks with clients and Sales managers.   Responsibilities Sales and Catering Administrative Support includes: - Greet guests promptly and pleasantly when they enter the office and provide necessary assistance. - Answer incoming phone calls promptly. Take clear and concise messages when needed. Assist callers whenever possible. - Enter inquiries immediately into the system and forward leads to the designated Sales Manager.  - Distribute resumes, memos, BEOs etc. on a timely basis to operations team. - Provide general office support by faxing or scanning documents and copying when needed.  - Assist managers with contacting clients for additional information, guarantee numbers, etc. prior to their events.  Compare against BEO for possible changes and advised Sales Manager when needed. - Distribute revised and add-on BEOs to operations. - Maintain a positive image on behalf of the hotel while at work and in the Community.  Follow all Hilton Raleigh North Hills and Sales Department policies and procedures. - Promote teamwork and remain flexible in your work environment.  Assist Team Members whenever necessary. - Perform other duties as assigned by the Director of Sales. - Attend all Sales Meetings, take comprehensive meeting minutes and disperse in a timely manner.     Rooms Coordinator Support includes: - Accurate and detailed input of all group room blocks, change requests, cancellations received by client, meeting planner, or Sales manager in a timely manner. - Pre-assign group rooms when possible. - Release group blocks as dictated by cut off dates. - Set up VIP special requests for group blocks and document accordingly. - Review resumes for group blocks. - Coordinate billing instructions with client and/or individuals, input into the reservation and communicate pertinent information to sales, front office and accounting as deemed appropriate. - Compile weekly group room review reports, pickup, cancellations, cutoff dates or other pertinent group block information and activity and provide updates to the DOS, Sales team and front office management. - Post Hilton Honors points per group contacts and/or as directed by Sales Manager. - Work with Sales Managers and Director of Revenue Management on weekly pick up report and participate in the weekly pick up call. - Monitor and stay up to date of hotel services, amenities, room types, check-in and check-out procedures and policies. - Attend weekly Revenue meetings, pre and post-convention meetings as required. - Stay informed on all reservation special packages and procedures. - Perform other duties as assigned by the Director of Sales or General Manager.
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 6 days ago(10/12/2021 9:49 AM)
Position Summary: Provide exceptional experiences for our guests assisting with luggage, transportation needs, guest requests and front office/laundry assistance throughout the overnight shift.   Responsibilities: - Greet and escort guests to areas of the hotel - Deliver items to guests rooms as needed - Assist Guest Service Agents and Laundry Attendants - Maintain cleanliness of front entrance and lobby utilizing large floor cleaning machine - Provide excellent customer service per Hilton standards and assist in situations to ensure customer satisfaction. - Respond to quest inquires and requests in a timely, friendly and efficient manner - Driver responsibilities to include transporting guests to/from the airport, North Hills, and local businesses as directed by the hotel - Maintain luggage carts in clean and operational condition - Organize and store luggage as needed for guests according to guidelines - Anticipate guest needs, respond promptly and acknowledge all guests. - Maintain complete knowledge and informed at all times promoting hotel services, facilities and outlets.
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 6 days ago(10/12/2021 9:49 AM)
We are seeking a Bell Person/Driver to join our team! The position is open for part-time or full-time availability.   As a Bell Person/Driver, you will be responsible for luggage assistance and shuttle service for all guests while providing guests with personalized service in order to achieve our goal for the best arrival and departure experience. You will be transporting guests to and from the local airport and occasionally completing runs to local attractions. This position will assist Front Desk Agents as needed.  
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 6 days ago(10/12/2021 9:49 AM)
Description Duties include supervising and completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the fronk desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus!  Weekend availability a must. - Performs the final reconciliation, prints a recap of the day's activities, and clears the system. - Generates needed reports and distributes them as required. - Performs and supervises the duties of the front desk clerk for 3rd shift. - Posts daily room charges to folios. - Prepares daily revenue reports, and long and short distance telephone reports.Prepares sales and cash reports for both Food and Beverage and Rooms Divisions  
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 6 days ago(10/12/2021 9:49 AM)
We are seeking a full-time housekeeper to join our team at the Hilton Raleigh North Hills hotel!   Pyramid Hotel Group is fast growing leader in hotel and resort management and seeks team members to grow along with our company, and to be a part of the culture that puts its people first! For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. How will I be contributing? The role of the Housekeeper is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness. You will be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Hilton Raleigh North Hills is currently seeking a full time Housekeeper for our 333 room full service hotel located in Raleigh, NC. As an associate of the Hilton Raleigh North Hills, you will also be an associate of Pyramid Hotel Group, one of the nation's largest and fastest growing hospitality management companies where the opportunity for career growth is endless!   Candidates should be service minded, energetic and have the ability to work well in a team environment.   Job Responsibilities: - Clean assigned guest rooms according to system standards. This includes making beds, cleaning bathrooms, vacuuming carpet, etc. - Place and restock items in the hotel rooms including paper items, soap, towels, etc. according to Brand Standards. - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. - Protect the privacy and security of guests and coworkers. - Address guests’ service needs in a professional, positive, and timely manner. - Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting. - Assist other associates to ensure proper coverage and prompt guest service. - Comply with quality assurance expectations and standards. - Report missing hotel property and damages to room to manager.
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Houston Marriott Westchase
Posted Date 6 days ago(10/11/2021 5:55 PM)
Assist in the management of human resource functions of the hotel ensuring a high level of asociate satisfaction and service, compliance with prevailing laws; effective inter-hotel communications, recruitment and selection process, staff training and development, administration of employee benefit and worker's compensation programs, execution of creative, meaningful employee relations programs and effective employee counseling. Maintain accurate employee and human resource records and protect confidentiality of same. Comply with the hotel's standards of service. Duties include (but are not limited to) the following:           *Greet and handle both internal and external guests to the Human Resources department according to standards.            *Recruiting/Interviewing/Hiring           *Retention of qualified employees           *Conducting new employee orientation program on a regularly scheduled basis.            *Direction and administration of the employee reward & recognition program making sure employees are developed and utilized to their                 maximum potential by controlling  the implementation, administration, and monitoring of all training programs           *Development, implementation, and administration of policies and programs related to the management of all hotel staff            *Making sure the hotel's HR function complies with all state and federal laws as well as regulations and court rulings which pertain to Human              Resources by  reviewing current management practices, implementing new procedures and communicating any new requirements             *Maintaining all hotel personnel and medical records and Human Resource files, ensuring confidentiality  
Location
US-TX-Houston
Location : Brand
Marriott
Location : Property Name Linked
Houston Marriott Westchase
Company Name
Pyramid Hotel Group
Department
Human Resources
Position Type
Regular Part-Time