Pyramid Hotel Group

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Search Results Page 25 of 37

Hotel/Resort Name Embassy Suites Boston Marlborough
Posted Date 2 months ago(5/27/2021 2:14 PM)
As we ready the hotel to once again provide our free made-to-order breakfast and full service dining, we are looking for a Restaurant Supervisor.Candidates should be service minded, energetic and have the ability to work well in a team environment. If you're looking to grow as part of a strong team, come see what we can offer you for your career!   Our Restaurant:   Stone 31 Bar & Kitchen Stone 31 offers casual dining with a upscale creative dishes crafted from local products with a New England feel. Menu items are approachable, but with a contemporary and edgy presentation. Tavern style dishes are recognizable comfort food as well with some twists on old classics. The bar celebrates local craft brews featuring seasonal and rotating taps along with a unique list of creative cocktails.   The Restaurant Supervisor leads the AM daily operations of the restaurant, while managing the day-to-day activities and assignments of the Front of the House staff.   Specifically: - Supervise guest service for Embassy Suites Complimentary Breakfast, Lunch and Banquet Functions.  
Location
US-MA-Marlborough
Location : Property Name Linked
Embassy Suites Boston Marlborough
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Embassy Suites Boston Marlborough
Posted Date 2 months ago(5/27/2021 2:02 PM)
The PMKitchen Supervisor oversees the production, preparation and presentation of all foods for the hotel to ensure that a quality, consistent product is produced which conforms to all Brand standards.   Specifically:  - Monitor staff performance, product quality and production flow; foster improvement where necessary. - Monitor and control the maintenance/sanitation of the kitchen and equipment to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. - Provide superior service to our guests (internal and external) at all times. - Produce all necessary food for operation as determined by culinary management. - Audit food storeroom items and storage to maintain consistent quality products to ensure adherence to all health code requirements. Enforce safety procedures and cleanliness throughout kitchen including walk-in and reach-in boxes. Our Restaurant:   Stone 31 Bar & Kitchen Stone 31 offers casual dining with a upscale creative dishes crafted from local products with a New England feel. Menu items are approachable, but with a contemporary and edgy presentation. Tavern style dishes are recognizable comfort food as well with some twists on old classics. The bar celebrates local craft brews featuring seasonal and rotating taps along with a unique list of creative cocktails.     Benefits   Paid Time Off (PTO) Holiday Pay Comprehensive and affordable employee benefit/insurance programs in the hospitality industry 401K with employer match Company Paid Life & AD&D Insurance Hilton travel discounts   We are always looking for dedicated, service-oriented team members who want to build their career in the hospitality industry. Pyramid Hotel Group is a fast-growing leader in hotel management. Find out today what a career with Pyramid Hotel Group at the Embassy Suites by Hilton Marlborough can mean for you!   EOE/AA   Join the Embassy Suites Marlborough for a “Suite” Career!
Location
US-MA-Marlborough
Location : Property Name Linked
Embassy Suites Boston Marlborough
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Boston Harbor Hotel
Posted Date 12 minutes ago(7/26/2021 1:25 PM)
BOSTON HARBOR HOTEL POSITION DESCRIPTION   JOB SUMMARY The Reservations Agent will offer support through all aspects of guest reservations, including but not limited to, reservation calls, email inquiries, internal request forms, upselling guest suites and assembly of guest packages. Reservations agent will be responsible for assisting Reservations Manager and Coordinator in day to day tasks such as reports, rooming lists, and filing. CANDIDATE PROFILE Education: Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is preferred.   Experience: Must have at least two (2) or more years of related guest experience, with experience in Hospitality preferred.   KEY RESPONSIBILTIES: The primary responsibilities for the Reservations Agent include but are not limited to: - Correspond with guests, clients and travel agents to answer special requests for rooms and rates. - Process telephone reservations and operates computer terminals and printers to store and receive reservation data. - Verify duties and examine work for accuracy, detail, neatness and conformance to policies and procedures. - Prepare reports for use by the hotel staff. - Address guest complaints with appropriate personnel. - Process guaranteed deposits. - Research travel agent commissions and requests. - Generate guest confirmations. - Ensure computer systems and related interfaces are working properly. - File all necessary paperwork in proper location - Answer all incoming reservation calls in a timely manner while projecting a professional, courteous and enthusiastic attitude using Forbes 5 Star standards. - Achieve complete familiarity with all hotel facilities and services and promote these facilities whenever possible. - Process all in‑house reservation requests and information including VIP forms, and sales bookings. - Update knowledge and information regarding rates, special packages, group bookings, corporate club members, etc. - Previous understanding of the reservation system procedure. - Must be able to balance working a computer and telephone in an accurate and efficient manner. - Attempt to up sell whenever possible as long as the best interests of the guest(s) are protected. - Complete all other assignments, duties and tasks as assigned by the Reservations Manager.   JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Experience in property management software, such as OPERA, or Delphi is preferred. - Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment. - Demonstrated ability to work cohesively with a team. - Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. - Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. - Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. - Must have experience in all Microsoft Office suite products.   The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 
Location
US-MA-Boston
Location : Brand
Independent
Location : Property Name Linked
Boston Harbor Hotel
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Pittsburgh Marriott North
Posted Date 2 months ago(5/27/2021 1:14 PM)
We are looking for part-time Restaurant Server to serve in our newly renovated River Gity Grille. The Server will welcome and serve customers, take and deliver orders with a friendly can-do" attitude.   The Restaurant Server maintains a clean work area and makes sure all supplies are stocked and carries out all duties in accordance with the high quality standards of Pyramid Hotel Group.  
Location
US-PA-Cranberry Township
Location : Brand
Marriott
Location : Property Name Linked
Pittsburgh Marriott North
Company Name
Winegardner and Hammons Hotel Group
Department
Food & Beverage
Position Type
Regular Part-Time
Hotel/Resort Name Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Posted Date 2 months ago(5/27/2021 12:51 PM)
Primary Responsibility Looking for self motivated Accounting Manager responsible for financial statement preparation and balance sheet reconciliations.   Essential Job Functions - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. - Maintain positive employee and guest relations at all times. - Monitor and maintain cleanliness, sanitation and organization of assigned work areas. - Answer department telephone within 3 rings, using correct greeting and telephone etiquette. - E-mail and voice mail received during your scheduled work week will be checked at the beginning and end of your shift (at minimum) and will be responded to within 24 hours - Observe accepted standard office etiquette, teamwork and professional working relationships. - All accounting functions. - Maintain all general ledger accounts. - Process month end closing check list by monthly due dates. - Produce financial statements by due date monthly. - Review bank reconciliations monthly and distribute by the due date. - Submit Monthly Tax Reports - Sales Tax - Hotel Occupancy for the state and the city - Beverage tax - Review balance sheet reconciliations monthly and distribute by due dates - Track permits and licenses for property. - Maintain copy of all contracts & trade outs on shared drive. - Maintain cash balances on all bank accounts. - Book daily cash sweeps to lockbox. - Coordinate and oversee any outside audits. - Maintain and create Accounting SOPs - Prepare for and participate in monthly financial review with ownership. - Create and review daily report for accuracy.     General Skills/Qualifications   - Must be a service minded individual with a positive attitude. - Must be able to handle stressful situations seamlessly. - Experience in M3 preferred. - Experience in Profitsage preferred. - Must be computer literate. - Must be able to calculate figures. - Must be able to lift and carry at least 50lbs.  
Location
US-MD-Baltimore
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Pittsburgh Marriott North
Posted Date 2 months ago(5/27/2021 9:36 AM)
We're looking for a capable, committed Maintenance Technician who will plan an important role in keeping our hotel functioning to the high quality standards of the Pyramid Hotel Group. The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs To quality, you must have previous engineering experience.
Location
US-PA-Cranberry Township
Location : Brand
Marriott
Location : Property Name Linked
Pittsburgh Marriott North
Company Name
Winegardner and Hammons Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Garden Inn Phoenix Airport North
Posted Date 2 months ago(5/26/2021 12:10 PM)
The Shuttle Driver is responsible for the safe and efficient transport of guests in the company vehicle. The driver is always also responsible for providing excellent customer service to all guests by maintaining a professional appearance and positive attitude. In addition to transporting guests, the shuttle driver will ensure that the vehicle is clean, fueled and any necessary service is communicated to the appropriate person. What you will be doing The Shuttle Driver is focused and responsible for the following, but not limited to: As our Van Driver, you will drive guests to local attractions and complete airport runs. - As our Van Driver, you will drive guests to local attractions and complete airport runs. - Meet and greet all guests in a professional and courteous manner upon arrival - Accommodate guest special requests, including luggage and wheelchair assistance. - Assist in escorting guests and luggage into the hotel lobby for registration. - Must drive in a safe manner and drive defensively to prevent injuries and property damage - Responsible for knowing hotel emergency procedures and ensuring emergency exits are always clear - Knowing general information about the hotel and being able to provide recommendations about the surrounding area - Ensure vehicle is locked and secured when not attended. - Inform General Manager immediately of any Motor Vehicle infractions, tickets, driver's license suspensions, or accidents. - Work in a team environment and assist and support all members of the team to ensure a great hotel stay experience for the guests. - Other duties as assigned We offer our employees the following benefits: - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Paid Time Off - Discounts on Hotel Rooms - 7 Paid Holidays  
Location
US-AZ-Phoenix
Location : Brand
Hilton - Hilton Garden Inn
Location : Property Name Linked
Hilton Garden Inn Phoenix Airport North
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 2 months ago(5/25/2021 6:42 PM)
Hyatt Regency Atlanta Perimeter at Villa Christina is looking for a Bell Person to join our amazing team!  This is the perfect opportunity for someone looking to make some extra money and tips on the weekends, or someone looking to begin their career in hospitality!  This position will start as Part-Time, during weekends and high occupancy nights, but will be Full-Time and benefits eligible by the end of summer or early fall.  We offer a FULL benefits package to our Full-Time employees including: - Paid time off  - Paid holidays  - Medical/Dental/Vision insurance  - Company-paid life insurance policy  - Educational reimbursement  - 401(k) with company match   The Bell Person is part of the guest services team and is responsible for assisting our hotel guests and providing excellent Four Diamond service at all times.  This position will: - Greet guests in a friendly and hospitable manner  - Offer and provide luggage assistance to guests  - Provides information to guests about the hotel features, outlets, room features, and surrounding area  - Deliver messages, guest requests/amenities, and runs errands  - Delivers packages, suitcases, amenities and welcome bags to guest rooms   - Ensures that the lobby and hotel entrance are neat and clean at all times  - Provides shuttle service within a 3-mile distance of the hotel - Ensures that the shuttle van is clean for our guests and cleans/vacuums the van
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Part-Time
Hotel/Resort Name Marriott Phoenix Chandler
Posted Date 2 months ago(5/25/2021 4:54 PM)
JOB SUMMARY We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of On-Call Banquet Server at the Marriott Phoenix Chandler Hotel.   This position is responsible for serving food and/or beverages in a friendly, courteous and professional manner according to hotel’s high standards of quality.   EXPERIENCE Must have at least (1) or more years of experience in Hospitality, with a combination of previous Banquet and Food & Beverage experience preferred.   KEY RESPONSIBILITIES The primary responsibilities of the Banquet Server at the Marriott Phoenix Chandler Hotel include but are not limited to:   - Set up banquet rooms as instructed by the Banquet Manager to include linen, service ware and glassware. - Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. - Greet guests and respond to requests in a friendly and courteous manner. - Serve the food and/or beverage in the order and to the expectation of the Banquets Manager to ensure consistency in the order throughout the banquet. - Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. - Replenish beverages as necessary, and check with guests for overall satisfaction.        
Location
US-AZ-Chandler
Location : Brand
Marriott
Location : Property Name Linked
Marriott Phoenix Chandler
Company Name
Winegardner and Hammons Hotel Group
Department
Banquets
Position Type
On-Call
Hotel/Resort Name Renaissance Newport Beach Hotel
Posted Date 2 months ago(5/25/2021 1:27 PM)
Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings and other food items prepared in the broiler and saute stations, as well as the grill and other stations as needed.    ESSENTIAL FUNCTIONS:   Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for sauteing, in the preparation of all menu items.   Ensures daily production chart is properly filled out to standards.        Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size.        Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.        Ability to read and perform Use Record Specifications.        Ensure all equipment in working areas is clean and in proper working condition.        Practice Teamwork" and "Clean as you go" policies.        Prepares requisition for supplies and food items for production in the work station. Reads and employs math skills to appropriately prepare items according to recipes
Location
US-CA-Newport Beach
Location : Brand
Marriott - Renaissance
Location : Property Name Linked
Renaissance Newport Beach Hotel
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Marriott Saddle Brook
Posted Date 2 months ago(5/25/2021 1:09 PM)
POSITION PURPOSE: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality. ESSENTIAL FUNCTIONS: Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Practice Teamwork" and "Clean as you go" policies. Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas. Mandatory attendance for monthly departmental meetings. Other: Regular attendance in conformance with the standards
Location
US-NJ-Saddle Brook
Location : Brand
Marriott
Location : Property Name Linked
Marriott Saddle Brook
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
On-Call
Hotel/Resort Name Marriott Saddle Brook
Posted Date 2 months ago(5/25/2021 1:05 PM)
Responsible for washing dishes and pots and pans as well as cleaning kitchen areas. Experience can be at a hotel or restaurant level.
Location
US-NJ-Saddle Brook
Location : Brand
Marriott
Location : Property Name Linked
Marriott Saddle Brook
Company Name
Pyramid Hotel Group
Department
Stewarding
Position Type
Regular Part-Time
Hotel/Resort Name Marriott Saddle Brook
Posted Date 2 months ago(5/25/2021 1:04 PM)
Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings and other food items prepared in the broiler and saute stations, as well as the grill and other stations as needed.    ESSENTIAL FUNCTIONS:   Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for sauteing, in the preparation of all menu items.   Ensures daily production chart is properly filled out to standards.        Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size.        Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.        Ability to read and perform Use Record Specifications.        Ensure all equipment in working areas is clean and in proper working condition.        Practice Teamwork" and "Clean as you go" policies.        Prepares requisition for supplies and food items for production in the work station. Reads and employs math skills to appropriately prepare items according to recipes
Location
US-NJ-Saddle Brook
Location : Brand
Marriott
Location : Property Name Linked
Marriott Saddle Brook
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Part-Time
Hotel/Resort Name Embassy Suites Boston Marlborough
Posted Date 2 months ago(5/24/2021 4:51 PM)
Must be flexible to work weekends. Requirements: Maintain kitchen work areas, equipment, and utensils in a clean and orderly manner. Sweep and mop floors; wash dishes, worktable, walls, vent hoods. Empty trash and other duties as required.
Location
US-MA-Marlborough
Location : Property Name Linked
Embassy Suites Boston Marlborough
Company Name
Pyramid Hotel Group
Department
Stewarding
Position Type
Regular Full-Time
Hotel/Resort Name Embassy Suites Boston Marlborough
Posted Date 2 months ago(5/24/2021 4:43 PM)
The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
Location
US-MA-Marlborough
Location : Property Name Linked
Embassy Suites Boston Marlborough
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Embassy Suites Boston Marlborough
Posted Date 2 months ago(5/24/2021 4:34 PM)
We are looking for an Assistant Housekeeping Manager who can deliver exceptional guest service! Candidates should be service minded, energetic and have the ability to work well in a team environment. If you're looking to grow as part of a strong team, come see what we can offer you for your career!   The Assistant Housekeeping Manager assists with the oversight the housekeeping and laundry staff and ensuring that the hotel facilities, guest suites and public areas, meet all cleanliness and standards of hotel.   Specifically: - Coordinating & supervising of the housekeeping and laundry staff, ensuring that the guest rooms hotel facilities, and public areas meet all standards related to comfort and aesthetics, scheduling, inspections, inventory control, and revenue forecasting, working closely with other departments and ensuring and adhering to OSHA and ADA policies.
Location
US-MA-Marlborough
Location : Property Name Linked
Embassy Suites Boston Marlborough
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Sheraton Gateway Los Angeles
Posted Date 2 months ago(5/24/2021 3:01 PM)
To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.   Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities.  SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.
Location
US-CA-Los Angeles
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Gateway Los Angeles
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Embassy Suites Boston Marlborough
Posted Date 2 months ago(5/24/2021 9:37 AM)
We are looking for Front Desk Agents who can deliver exceptional guest service! Candidates should be service minded, energetic and have the ability to work well in a team environment. If you're looking to grow as part of a strong team, come see what we can offer you for your career!   Responsibilities: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.   Specifically:  - Greet guests with a friendly and sincere welcome. - Complete the guest registration process by confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. - Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone within 3 rings using positive and clear communication. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Close guest accounts at time of check out and ascertain satisfaction. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance to resolve problems. - Take ownership of guests challenges and follow through to ensure guest satisfaction.  
Location
US-MA-Marlborough
Location : Property Name Linked
Embassy Suites Boston Marlborough
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name AC Hotel Cincinnati Downtown at The Banks
Posted Date 2 months ago(5/22/2021 1:39 PM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-OH-Cincinnati
Location : Property Name Linked
AC Hotel Cincinnati Downtown at The Banks
Company Name
Winegardner and Hammons Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 2 months ago(5/21/2021 12:58 PM)
We are looking for a self-motivated, detail oriented, multi-tasker to join our Engineering departments as a Groundskeeper/General maintenance Worker! We have a very beautiful hotel and are committed to keeping it that way and the idea candidate will be responsible for making sure that happens! The Groundskeeper will be responsible for keeping the outdoor areas of the hotel clean from debris, pressure washing sidewalks, cleaning windows, mainting foliage, weeding, blowing parking lot, mulching. Candidate may also be responsible for routine maintenance of facility. If you have experience in landscaping and a strong attention to detail, you may be the perfect fit for this job.
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time