Pyramid Hotel Group

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Search Results Page 33 of 34

Hotel/Resort Name Courtyard by Marriott Birmingham Downtown at UAB
Posted Date 4 weeks ago(5/21/2021 4:41 PM)
Duties include completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the fronk desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus!
Location
US-AL-Birmingham
Location : Brand
Marriott, Marriott - Courtyard
Location : Property Name Linked
Courtyard by Marriott Birmingham Downtown at UAB
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name The Shores Resort and Spa
Posted Date 4 days ago(6/14/2021 11:32 AM)
This is a great opportunity to be a Barista at one of the most famous beach resorts in Daytona Beach Shores!  This qualified individual would serve our fabulous guests with the best tasting Starbucks Coffee masterpieces.  Additionally, this person would oversee our Marketplace making sure that our guests get what they need while enjoying the sun, surf and outstanding guest service here at the Shores Resort & Spa!   We are a busy resort sitting right on the beach where all of the action takes place.  Be a part of something great and become a member of our team!  Apply now for this VERY RARE opportunity!
Location
US-FL-Daytona Beach Shores
Location : Brand
Independent
Location : Property Name Linked
The Shores Resort and Spa
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Part-Time
Hotel/Resort Name Hotel Indigo Cleveland Gateway
Posted Date 2 months ago(4/22/2021 2:34 PM)
We are currently searching for Room Attendants to join our team at our Brand New Hotel Indigo Cleveland Gateway scheduled to open Spring 2021! Our brand new hotel boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our brand new signature restaurant!   The Room Attendant cleans and vacuums guests rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-OH-Cleveland
Location : Property Name Linked
Hotel Indigo Cleveland Gateway
Company Name
Winegardner and Hammons Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name The Godfrey Hotel & Cabanas Tampa
Posted Date 2 months ago(4/22/2021 2:34 PM)
Job Description: Essential duties and responsibilities include the following (other duties may be assigned): 1. Answers all incoming calls within three rings with proper phone etiquette. Utilize guest's name that appears on phone display. 2. Takes room service order including room number, number of persons dining. Completes order and gives a 30 minute time delivery quote. Insures order is correct by asking to repeat the order back to the guest. 3. Rings in guest order and prepares check. 4. Sets table according to table set up standards. 5. Delivers order to guest's room within 30 minutes. 6. Sets up order in the guest's room. 7. Closes all checks according to method of payment. 8. Retrieves all room service trays and tables from guest hallways and busses used items in the dish room. 9. Stocks all supplies and food and beverage items in the room service station. 10. Orders all necessary items that are below pars. 11. Presets trays and tables in room service station for future orders. 12. Maintains a clean, sanitary and organized work station. 13. Maintains a cheerful, positive attitude and appropriate conduct with both guests and teammates at all times.
Location
US-FL-Tampa
Location : Brand
Other
Location : Property Name Linked
The Godfrey Hotel & Cabanas Tampa
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Seasonal
Hotel/Resort Name AC Hotel Portland Downtown/Waterfront
Posted Date 5 months ago(1/28/2021 12:29 PM)
We are seeking a Part-time housekeeper for busy days and weekends. Candidates should be service minded, energetic and have the ability to work well in a team environment. Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects.  
Location
US-ME-Portland
Location : Property Name Linked
AC Hotel Portland Downtown/Waterfront
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Part-Time
Hotel/Resort Name Candlewood Suites East Lansing
Posted Date 2 months ago(4/22/2021 2:34 PM)
The Candlewood Suites Hotel is looking for capable Room Attendants to join our team!   The Room Attendant cleans and vacuums guest rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs; maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.   We offer competitive pay and excellent benefits!
Location
US-MI-Lansing
Location : Property Name Linked
Candlewood Suites East Lansing
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Part-Time
Hotel/Resort Name The Shores Resort and Spa
Posted Date 2 months ago(4/22/2021 2:34 PM)
The beach is calling you! Are you a dedicated, positive, and motivated individual looking to make the next move in your career? Are you looking to grow your skills with one of the best companies to work for in Volusia County? The Shores Resort and Spa is waiting for you! The Shores Resort & Spa has received this prestigious award for the 2nd year in a row 2019 & 2020 "Top 10 Best Places to Work" in all of Volusia and Flagler County! There is a reason why that award was won! Call now and become a part of the team here at the Shores!   These are a few of the duties of a Banquet Houseman: to manually set up, break down, and service all meeting rooms in accordance with Pyramid Hotel Group high standards of quality. To collect all service ware and allocate in accordance with event order to supply function. ESSENTIAL FUNCTIONS: Communicate with supervisor throughout shift to be aware of the work. Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms. Supply and replenish meeting rooms with clean glasses and fresh water. Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. Replenish beverages as necessary, and check with guests for overall satisfaction. Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. Anticipate equipment needs from event orders and count same. Mandatory attendance for monthly departmental meetings. Practice Teamwork" and "Clean as you Go" policies. Other: Regular attendance in conformance with the standards which may be established by Pyramid Hotel Groups from time to time.  
Location
US-FL-Daytona Beach Shores
Location : Brand
Independent
Location : Property Name Linked
The Shores Resort and Spa
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
On-Call
Hotel/Resort Name Cleveland Marriott East
Posted Date 2 months ago(4/22/2021 2:34 PM)
  We're looking for a capable, committed Maintenance Technician who will plan an important role in keeping our hotel functioning to the high quality standards of the Cleveland Marriott East.   The Cleveland Marriott East is managed by Winegardner and Hammons Hotel Group and is an affiliate of Pyramid Hotel Group. With us, you'll find full benefits, 401k, room rate discounts, paid time off, incentive/bonus, and opportunities to grow. Our starting rate is $15.75 The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs To quality, you must have previous engineering experience.
Location
US-OH-Warrensville Heights
Location : Brand
Marriott
Location : Property Name Linked
Cleveland Marriott East
Company Name
Winegardner and Hammons Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Place Austin/Round Rock
Posted Date 2 months ago(4/22/2021 2:34 PM)
Do you have a friendly disposition and enjoy helping others? Are you looking to begin or expand your career in hospitality? You could be our perfect Front Desk Agent!   The Front Desk Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. - Hotel Front Desk Experience is Prefered. - Assists guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). - Go above and beyond to provide assistance to all guests. Assist with luggage, coffee, directions, wake up calls, follow brand standards and execute brand requirements. - Coordinates all guest requests, informs guests of hotel services, features, and room amenities. - Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Uses suggestive selling techniques. - The ideal candidate for this position MUST have previous Hotel front desk experience - High School diploma or equivalent required. - Customer service experience is required, preferably in a hotel, restaurant or related field. - Must have ability to work full time including weekends and holidays. - Requires strong command of the English language to include speaking, reading and writing. - Ability to learn quickly and work in fast paced position with constant guest interaction. - Must be able to multi-task. Ability to lift, pull, and push moderate weight (minimum of 25 lbs). - Must possess basic computer skills, i.e. Word, Excel, etc. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Experience with Opra systems is a plus but not required. 
Location
US-TX-Round Rock
Location : Brand
Hyatt - Hyatt Place
Location : Property Name Linked
Hyatt Place Austin/Round Rock
Company Name
Winegardner and Hammons Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Place Austin/Round Rock
Posted Date 2 months ago(4/22/2021 2:34 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-TX-Round Rock
Location : Brand
Hyatt - Hyatt Place
Location : Property Name Linked
Hyatt Place Austin/Round Rock
Company Name
Winegardner and Hammons Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hotel Indigo Detroit Downtown
Posted Date 4 weeks ago(5/24/2021 1:38 PM)
The NEW Hotel Indigo Detroit Downtown is currently seeking Detroit's finest to join our team!  We are currently looking for Bartenders for the Trolley Room our new restaurant/bar.   EOE/AA
Location
US-MI-Detroit
Location : Brand
IHG - Hotel Indigo
Location : Property Name Linked
Hotel Indigo Detroit Downtown
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Hotel Indigo Detroit Downtown
Posted Date 4 weeks ago(5/24/2021 1:39 PM)
We are currently seeking Detroit's finest to join our team! AM and PM opportunities available.    We're looking for an individual with a great "Yes I Can" caring attitude to join our restaurant/bar team as a full-time Server. This individual must ensure guest satisfaction in the dining room area (and throughout the hotel) by serving the guests and maintaining cleanliness at all times in accordance to company policies.  
Location
US-MI-Detroit
Location : Brand
IHG - Hotel Indigo
Location : Property Name Linked
Hotel Indigo Detroit Downtown
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Hotel Indigo Detroit Downtown
Posted Date 4 weeks ago(5/24/2021 1:39 PM)
Join our team at the Hotel Indigo Detroit Downtown! AM and PM positions are available.   Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings and other food items prepared in the broiler and saute stations, as well as the grill and other stations as needed.     ESSENTIAL FUNCTIONS:   Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for sauteing, in the preparation of all menu items.   Ensures daily production chart is properly filled out to standards.        Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size.        Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.        Ability to read and perform Use Record Specifications.        Ensure all equipment in working areas is clean and in proper working condition.        Practice Teamwork" and "Clean as you go" policies.        Prepares requisition for supplies and food items for production in the work station. Reads and employs math skills to appropriately prepare items according to recipes
Location
US-MI-Detroit
Location : Brand
IHG - Hotel Indigo
Location : Property Name Linked
Hotel Indigo Detroit Downtown
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Holiday Inn Cincinnati - Airport
Posted Date 2 months ago(4/22/2021 2:34 PM)
We are seeking a full-time housekeeper. Candidates should be service minded, energetic and have the ability to work wellin a team environment. Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects. Candidates should apply in person.
Location
US-KY-Erlanger
Location : Brand
IHG - Holiday Inn
Location : Property Name Linked
Holiday Inn Cincinnati - Airport
Company Name
Winegardner and Hammons Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 3 weeks ago(5/27/2021 4:48 PM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Part-Time
Hotel/Resort Name Sheraton Gateway Los Angeles
Posted Date 2 months ago(4/22/2021 2:34 PM)
JOB OVERVIEW:  Baristas are responsible for preparing coffee and tea beverages, cashiering, order taking, set-up and break down of products and store merchandise, providing exceptional customer service at all times, and other duties as assigned.   DUTIES AND RESPONSIBILITIES: - Prepare coffee and/or tea beverages, cashiering, order taking, set-up and break down of products and store merchandise. - Provide exceptional customer service at all times, and be knowledgeable about all products and promotions offered in the outlet. - Maintain cleanliness, product par levels, beverage and service quality, and overall store appearance. - Report all damages or issues to Supervisor and/or Manager   - Food service experience with general knowledge of edible items sold in Starbucks. - Assisting supervisor with end of the month inventory of food, beverage components and all edible items as requested by management. - Report misconduct of team members to supervisor and/or manager. - Handle customer concerns and complaints in an effective manner. - Responsible for counting cash drawer at the end of scheduled shift. - Follow the principles of CARE and the Four Disciplines of Associate Success.
Location
US-CA-Los Angeles
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Gateway Los Angeles
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Part-Time
Hotel/Resort Name Pleasanton Marriott
Posted Date 2 months ago(4/22/2021 2:34 PM)
We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls.   Must have excellent customer service skills.
Location
US-CA-Pleasanton
Location : Brand
Marriott
Location : Property Name Linked
Pleasanton Marriott
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 7 months ago(12/1/2020 7:12 PM)
We're looking for a capable AM Restaurant Server who will welcome and serve customers, take and deliver orders with a friendly can-do" attitude.   Primary Responsibility Take food and beverage orders. Retrieve and serve alcoholic and non alcoholic beverages and to serve food to the guest according to the food and beverage specifications, courteously and efficiently. Assist with the maintenance and cleaning of the restaurant area and equipment.   Essential Job Functions - Greets all guests with enthusiasm and friendliness - Maintains complete knowledge of and comply with all department policies/service procedures and standards - Anticipate the guests needs, respond promptly and acknowledge all guests - Takes guest orders utilizing suggestive up selling techniques - Maintain positive guest relations at all times - Be familiar with all the hotel services/features in order to assist guest - Maintains knowledge of and abides by State Liquor Regulations - Maintains knowledge of menu selections - Answers guest question about food, beverage and our facilities accurately and in a friendly manner Manner - Does side work during non-busy hours - Develops relationships with guests - Provides the highest level of service in accordance with our standards - Identifies food orders when ready and delivers items to tables in a timely manner - Remove soiled wares from tables and transport to designated area - Present guests checks and process payments. Adhere to cash handling and credit policies/procedures. Balance cash receipts - Maintains a professional appearance at all times - Clean and reset table as soon as guest departs - Communicates with food and beverage staff to ensure guest satisfaction - Maintains professional relationships with all co-workers - Follows checklists and standard operating procedures - Performs duties as assigned - Constantly increasing knowledge of food, beverages, and other products and services - Responsible for constant sanitation, organization, and proper food handling - Prepares work area for either opening, mid-shift, or closing in accordance with company standards    
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 4 months ago(2/19/2021 12:44 PM)
- Demonstrate your ability to be a team player. - Run food to table in a timely and efficient manner. - Set up and clear tables, stock all service stations and assist servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all service-ware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. - Attend monthly departmental meetings. - Follow proper standards and etiquette for room service deliveries. - Memorize table numbers and seat numbers of the dining room and bar. - Follow opening & closing side work sheet for food runner position Demonstrate Superior Team Work Skills- this position interfaces with many different members of the team.
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Hotel Indigo Detroit Downtown
Posted Date 2 months ago(4/22/2021 2:34 PM)
Join our team at the Hotel Indigo in downtown Detroit!  We're looking for a detail-oriented Night Audit Clerk. The Night Audit Clerk will: - Assist and oversee all Front Desk/audit functions. - Balance Food & Beverage outlets. - Balance and post the front office accounts. - Distribute daily report and others as requested. Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night. - Work with staff to resolve guest request. - Handle the guest check-in/check-out needs, inquiries and reported problems. - Communicate with bellperson/drivers/housekeeping. - Be responsible for house/cash bank and deposit keys. Obtain and verify essential guest information; ensure accuracy and completeness of all records. Assign guest rooms on the basis of reservation requirements. Read, maintain and make entries in the Front Desk log book. Check for any guest mail or messages. Inquire as to the guest enjoying their stay. Listen attentively to all guest comments. Thank the guest for staying with us and offer to make any future reservations. Oversee the issue of other department keys and maintain a log showing the time and to whom issued. Ensure the timely delivery of wake-up calls and express checkout bills to the guest. Responsible for knowing hotel emergency procedures. Adhere to all hotel policies and procedures and all changes that may occur. Carry out a reasonable request by management that I am capable of performing. Maintenance of computerized hotel systems. Handling of major guest complaints and disturbances. Training/guidance and advising of night employees. Covering the post of sick and off employees. Responsible for requesting and inventory of supplies for audit staff. Reporting physical, financial and personal miscellaneous discrepancies to management. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.  
Location
US-MI-Detroit
Location : Brand
IHG - Hotel Indigo
Location : Property Name Linked
Hotel Indigo Detroit Downtown
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time