Pyramid Hotel Group

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Search Results Page 34 of 38

Hotel/Resort Name Colorado Springs Marriott
Posted Date 5 months ago(5/12/2021 12:41 PM)
Elevate your career to new heights and join our team at the Colorado Springs Marriott.  The Colorado Springs Marriott is a beautiful, modern full service 309 room property located in north Colorado Springs with breathtaking views of Pikes Peak.   We offer our associates the following incredible benefits: - $500 Sign-On Bonus: $250 after 90 Days, $250 after 6 Months - Associate Referral Bonus - Incentive Bonus Plans - Quarterly Bonus Program - Paid Time Off (PTO) - Unlimited PTO Rollover - PTO Cash Out Option - 5 Sick Days - 7 Paid Holidays - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Associate Meal Program - Tuition Reimbursement - Marriott Hotel Room Discounts Worldwide - Free Parking - Advancement Opportunities - Summer/Seasonal Work Available POSITION SUMMARY:   The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing  and accounting policies and procedures.
Location
US-CO-Colorado Springs
Location : Brand
Marriott
Location : Property Name Linked
Colorado Springs Marriott
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Part-Time
Hotel/Resort Name Wylie Inn and Conference Center at Endicott
Posted Date 5 months ago(5/7/2021 4:04 PM)
Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings and other food items prepared in the broiler and saute stations, as well as the grill and other stations as needed.    ESSENTIAL FUNCTIONS:   Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for sauteing, in the preparation of all menu items.   Ensures daily production chart is properly filled out to standards.        Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size.        Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.        Ability to read and perform Use Record Specifications.        Ensure all equipment in working areas is clean and in proper working condition.        Practice Teamwork" and "Clean as you go" policies.        Prepares requisition for supplies and food items for production in the work station. Reads and employs math skills to appropriately prepare items according to recipes
Location
US-MA-Beverly
Location : Brand
Independent
Location : Property Name Linked
Wylie Inn and Conference Center at Endicott
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Part-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 5 months ago(5/7/2021 2:04 PM)
$16.00 to start!!! Increase after 90 days and shift differential where appropriate!   We are seeking Housekeepers to perform a variety of cleaning activities and ensuring all guest rooms are cared for and inspected according to standards.     Specific duties may include:  - Sanitizing, vacuuming, mopping, dusting and polishing - Making beds - Tidying rooms (stay overs) - Cleaning/polishing toilets, taps, sinks, bathtubs and mirrors washing floors; removing stains - Clean and arrange guest rooms to hotel standards for guest arrival - Clean and maintain common areas of the hotel - Perform laundry duties as necessary where applicable  - Stock and maintain housekeeping supply rooms - Ensure a high level of customer service by assist guests with requests/questions as necessary - Report any damages or repairs needed to management - Report all lost and found items to the Housekeeping Manager Perform any other job-related duties as assigned.
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Place / Hyatt House Charleston Historic District
Posted Date 5 months ago(6/1/2021 3:50 PM)
Do you want to make $14.50/hr AND work for one of the best hotels in Charleston!    The Hyatt Place + House Hotels in beautiful downtown Historic Charleston is hiring Exceptional Talent!   We have recently opened the position of Night Auditor for our Front Desk. This is just the opportunity and property that a friendly, customer focused individual would thrive in!  You are Just a click away from starting or continuing a great career in Hospitality!   In this position you will work the 11pm-7am shift, greet guests with a friendly and sincere welcome, complete the registration process, verify guest information, answer incoming calls and assist guests with questions, special requests and local area information.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.   Upon employment, all employees are required to fully comply with Pyramid Hotel Groups policies and guidelines for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   The successful candidate will possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required.  - Complete the audit process    
Location
US-SC-Charleston
Location : Property Name Linked
Hyatt Place / Hyatt House Charleston Historic District
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Place / Hyatt House Charleston Historic District
Posted Date 4 months ago(6/14/2021 4:19 PM)
The beautiful and iconic - POUR TAPROOM located at the Hyatt Place + Hyatt House in historic downtown Charleston is hiring an experienced cook.  We are paying $16/hr for this great opportunity with our hotel!   This unique concept offers the best view in town and a great working environment for the team! Pour Taproom overlooks King Street from the top of the Hyatt Hotel. Pour Taproom started in Asheville, NC in 2014 to support and showcase local craft beer. We offer a unique self-serve system that allows you try a large variety and selection of beer, cider and wine. We constantly rotate our selection so we can offer a beer festival every day!   As a team member, you will work in a fun, casual and supportive environment. If you are an experienced cook with 2+ years working in a restaurant or hotel setting, come check out this great opportunity.      The Hyatt Place + Hyatt House Complex is a dual branded property which mixes the extended-stay, residential-style rooms of the Hyatt House and the modern and comfortable style rooms of the Hyatt Place   In this position you will be primarily responsible for preparing food items according to recipes and standards while taking pride in the excellence and quality of cuisine. Maintaining a safe and sanitary work environment.   Essential duties and responsibilities include the following:                                           - Expedites all menu items accurately. - Follow recipes to prepare food items accurately - Wash, peel and cut fruits and vegetables - Sets up and breakdowns the cooking line. - Assists in sorting all deliveries – daily requisitions. - Assists in any area needed when time allows. - Informs management immediately of safety issues – equipment failure. - Informs management immediately of food quality issues – food spoilage. - Maintain a clean and sanitized work area including cutting boards, counters and workspaces. - Exhibits proper handling of all food products. - Exhibits a positive “can do” attitude. - Wears and maintains proper attire. - All other duties requested by management team.
Location
US-SC-Charleston
Location : Property Name Linked
Hyatt Place / Hyatt House Charleston Historic District
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Sheraton Denver West Hotel
Posted Date 5 months ago(5/6/2021 1:30 PM)
Housekeeping/Banquets Houseman                                                   You are invited to join the passionate hospitality Team at the Sheraton Denver West hotel, managed by Pyramid Hotel Group. Pyramid Hotel Group is committed to being the best, most desirable employer in the industry. To achieve this goal, we recognize the importance of providing respect, support and rewards to ALL of our employees. We seek motivated and enthusiastic Team players who believe in these same values to join us at the Sheraton Denver West hotel!   The Sheraton Denver West hotel is looking for an organized, dedicated, and passionate candidate to fill our Housekeeping/Banquets Houseman position. The primary functions of the houseman is to provide adequate supplies of clean linen to the Room Attendants, to empty the bags of soiled linen from the carts and to keep the hallways and landings on the guest floors free of trash and debris. All banquet houseman’s function as a unit to service the various needs of hotel guests and clients. Duties include the physical preparations of function rooms for exhibits, meetings, receptions, dances, and all meal functions.   Being a part of the Sheraton Denver West family means striving for your personal best, every day. Expand your potential and build your resume by working with a dynamic team, guaranteed to help you advance your skills and knowledge. Being a part of hospitality means building exciting new relationships, and at Sheraton Denver West, our core values represent our commitment to warm connections with our community, with our guests, and most importantly with every one of our Team Members!   Essential Responsibilities - Deliver and evenly distribute fresh laundered linen from the laundry storage to the maids closet on each floor daily, replenishing the supply as linens become available throughout the shift. - Vacuum hallways on assigned floors daily following training procedures for use of the vacuum cleaner and attachments and remove all debris that may create a safety hazard. - Remove bags of soiled linen from the housekeeping carts as they fill, dump them into the laundry chute for laundering and return the empty bag to the appropriate cart. - Collect and change trash bags on the maids carts two (2) to three (3) times daily as needed, taking all collected trash to the dumpster to ensure proper disposal. - Maintain cleanliness of windowsills and vending areas on assigned floors by vacuuming and dusting and keep all glass and mirrors smudge free using the appropriate cleaning chemicals daily. - Respond to guest requests promptly by delivering items such as cribs, extra towels, roll-a-ways, etc. - Clean service elevator area landings three times a week by sweeping, mopping, remembering to display the “wet floor” signs while working. - Preparing the physical set-ups of meeting and banquets in the meeting rooms of the hotel. - Carry out all specific instructions given by the Manager - Relay any problem situation to the Manager for immediate action. - The proper storage of all equipment - Control, care and storage of "support supplies": notepads, pens, and linen, etc. - Ensuring the cleanliness of all meeting rooms and hallways - Report any damage. - Keep corridors, pre function areas, back halls, and storage areas clean and orderly, daily. - Set all functions on time and as per specifications. - Other special projects and duties as assigned.     Job Requirements: - Ability to work holidays, weekends, and various shifts as needed. - Ability to stand for lengthy periods of time, to move throughout hotel, to lift up to 25 pounds safely, and to continuously perform essential job functions - Ability to speak and understand English. - Possession of basic math, computer and reading skills.   Preferred Experience and Qualifications - Previous hotel experience   Benefits and Pay We believe our employees are our most valuable resource. Benefits offered by the company include, but may not be limited to:   - Competitive Pay - Free parking - Opportunities for advancing skills and knowledge through continuous training and development - Associate discounts at Marriott Properties worldwide - Medical, Vision, Dental & Life Insurance - Sick-time and paid holidays - 401K with Company match   Starting Pay: $15.00/hour   The Sheraton Denver West Hotel is an Equal Opportunity Employer committed to a diverse and inclusive work environment.    
Location
US-CO-Lakewood
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Denver West Hotel
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Place / Hyatt House Charleston Historic District
Posted Date 5 months ago(6/1/2021 3:49 PM)
Do you want to make $13/hr AND work for one of the best hotels in Charleston!    The Hyatt Place + House Hotels in beautiful downtown Historic Charleston is hiring Exceptional Talent!   We have recently opened the position of Guest Service Agent for our Front Desk. This is just the opportunity and property that a friendly, customer focused individual would thrive in!  You are Just a click away from starting or continuing a great career in Hospitality!   In this position you will greet guests with a friendly and sincere welcome, complete the registration process, verify guest information, answer incomig calls and assist guests with questions, special requests and local area information.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.   Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.   Upon employment, all employees are required to fully comply with Pyramid Hotel Groups policies and guidelines for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   The successful candidate will possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-SC-Charleston
Location : Property Name Linked
Hyatt Place / Hyatt House Charleston Historic District
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 5 months ago(5/5/2021 3:33 PM)
POSITION PURPOSE: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality. ESSENTIAL FUNCTIONS: Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Practice Teamwork" and "Clean as you go" policies. Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas. Mandatory attendance for monthly departmental meetings. Other: Regular attendance in conformance with the standards
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
Regular Part-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 5 months ago(5/4/2021 1:37 PM)
$17.00 to start with an increase after 90 days and shift differential where appropriate!!!    We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants/Housekeeping Department and responding to guest calls. You will clean common areas of hotel and PINE Restaurant when needed.  Duties also include setting up conference rooms for Banquet Events and retreiving/parking guest cars when Valet Bellman are not available.  Must have excellent customer service skills.    
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Place Austin Arboretum
Posted Date 3 months ago(8/2/2021 2:06 PM)
We're looking for a qualified, motivated Housekeeping Inspector starting at $15.50 plus. The Housekeeping Inspector wil supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain Pyramid Hotel Groups high standards of cleanliness.  This will be inspecting rooms 2 - 3 days and cleaning rooms the other 2 days.   ESSENTIAL FUNCTIONS: � Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc. � Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Insure all jobs are completed within the shift. � Take requested inventories of furniture, fixtures, equipment and supplies, etc. Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place. � Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department. � Expedite special guest requests, such as extra towels, blankets or pillows. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. � Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises. � Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department. � Respond to guest questions. Provide guest assistance, directions, and information as requested. � Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations. � Other duties as assigned such as assisting Room Attendants when necessary.
Location
US-TX-Austin
Location : Brand
Hyatt - Hyatt Place
Location : Property Name Linked
Hyatt Place Austin Arboretum
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 2 months ago(8/27/2021 10:06 AM)
Assist the Executive Chef and Sous Chef in supervising the culinary operations of the outlets by preparing, cooking and presenting food according to hotel and Hilton standards and by planning, organizing and directing culinary team members.   We are looking for a strong team leader sho will support the Executive Chef and Sous Chef and can fill in on their days off. The ideal cadidate will understand all areas of the kitchen, have a strong sense of urgency, work well as part of a team and have a can do attitude. - Assist with personnel duties for the kitchen department, including training, directing and supervising Line Cooks and Stewards. - Prepare nightly restaurant specials. - Conduct table visits upon request, offering alternatives to the established menu items according to standard recipes and presentation. - Move throughout the kitchen to monitor food production and quality. Take immediate corrective action if necessary. Communicate concerns about food appearance or quality with the Executive Chef. conduct periodic inspection of facilities to ensure that standards of sanitation, cleanliness and appearance are maintained. - Report equipment in need of repair to the Executive Chef and Chief Engineer. - Maintain awareness of all health department and Eco-sure standards, and ensure that team members are adhering to these standards. - Adhere to established cost control procedures to eliminate waste and minimize food costs. - Promote teamwork and remain flexible in the work environment. Assist team members whenever necessary and promote a positive work environment where everyone's ideas are valued and considered.  
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name The Wigwam
Posted Date 6 months ago(5/3/2021 12:56 PM)
  Make a historic career move and join our family! A Historic Hotel of America, The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community, celebrating over 90 years of history! We are currently seeking a detail oriented, safety focused, security professional with strong guest service skills to join us as a Security Officer. Current needs are for 3rd shift for four shifts and a possibility of one shift on 2nd shift. We offer our full time employees the following benefits: - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Paid Time Off - Discounts on Travel, Golf, Tennis, Spa, Restaurants, Hotel Rooms and more - Quarterly Bonus Program - Free Meal Program - Free Parking The Security Officer will...   - Patrol resort property to ensure the safety of guests and employees and to protect all hotel assets. - Answer house calls, assist guests and employees with respect to safety, security and hotel operations. - Initiate and follow-up all investigations of crimes committed against property and persons. - Assist sick and injured guests and employees, ensuring documentation and disposition of reports. - Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. - Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction - Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas. - Assist with other tasks and duties as assigned
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Company Name
Pyramid Hotel Group
Department
Security
Position Type
Regular Full-Time
Hotel/Resort Name The Wigwam
Posted Date 6 months ago(5/3/2021 12:54 PM)
Make a historic career move and join our family! A Historic Hotel of America, The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community, celebrating over 90 years of history! We are currently seeking a talented culinary professional to join us as a full time Line Cook. We offer our employees the following benefits: - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Paid Time Off - Discounts on Travel, Golf, Tennis, Spa, Restaurants, Hotel Rooms and more - Quarterly Bonus Program - 7 Paid Holidays The Line Cook will... - Prepare food items for customers using a quality predetermined method in a timely and consistent manner. - Set up station with predetermined mise en place. - Practice sanitation and safety daily to ensure total customer satisfaction. - Asist with other tasks and duties as assigned
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Woodcliff Lake
Posted Date 2 months ago(8/5/2021 4:19 PM)
Up to $500 bonus potential upon successful completion of 90 days employment* Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-NJ-Woodcliff Lake
Location : Brand
Hilton
Location : Property Name Linked
Hilton Woodcliff Lake
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Hanover Inn at Dartmouth College
Posted Date 6 months ago(5/3/2021 9:08 AM)
Prepare hot food items for PINE Restaurant with emphasis on promptness and consistency. Assist with the preparation of all food items for restaurant and banquets (when/if needed) along with preparation of employee staff meal. Prepare and complete a daily prep list. Prep and stock station based on projected volume of business in the restaurant. Maintain sanitation and cleanliness standards in all food service areas to meet or exceed state an local health boards and hotel requirements. Observe safety guidelines for use and cleaning of kitchen equipment. Store all clean equipment in the proper designated area.
Location
US-NH-Hanover
Location : Property Name Linked
Hanover Inn at Dartmouth College
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 6 months ago(4/29/2021 7:29 PM)
We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills.
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 2 months ago(8/5/2021 4:38 PM)
Enjoy this challenging opportunity as a cook serving a high-volume a la carte and buffet breakfast service.
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 2 months ago(8/5/2021 4:37 PM)
We are currently seeking a full time Breakfast Attendant.  Candidates should possess an outgoing personality and love talking to people.  Will be responsible to greet all guests, service tables, ensure the buffet remains weel-stocked and assist in the kitchen to prepare and replenish breakfast items.
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Posted Date 3 months ago(7/26/2021 2:50 PM)
The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler�s checks and other forms of payment.Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance.
Location
US-MD-Baltimore
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name The Shores Resort and Spa
Posted Date 6 months ago(4/28/2021 4:53 PM)
OBJECTIVE OF POSITION: Perform massages and body treatments in a safe and professional manner on guests.  The massage therapist will report directly to the Spa Manager. JOB RESPONSIBILITIES: 1. Perform massages and body treatments on guests using safe and professional techniques. 2. Maintain an ample inventory of all products necessary to perform all massages and body treatments including towels, sheets, disposable panties, etc. 3. Maintain a neat and orderly work area consistent with the high standards of the facility. 4. Assist in any and all ways in the spa when not scheduled to perform services. 5. Constantly maintain an up to date knowledge of the personal services performed. 6. Answer all question related to services performed and products used. 7. Perform other related services as assigned by manager. 8. Remain on time for work and appointments. 
Location
US-FL-Daytona Beach Shores
Location : Brand
Independent
Location : Property Name Linked
The Shores Resort and Spa
Company Name
Pyramid Hotel Group
Department
Spa
Position Type
On-Call