Pyramid Global Hospitality

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Search Results Page 5 of 40

Hotel/Resort Name AC Hotel Cincinnati Downtown at The Banks
Posted Date 4 days ago(1/31/2023 11:39 AM)
Come grow with us! We at the AC Hotel at the Banks are looking for our next Assistant General Manager! We are people focused with a CARE culture at the center of everything we do and we are excited to have you join our team!   Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain a positive environment where optimum efficiency and economy of operations maximizes its full potential through a balanced focus on people (employees and guests), product and profit. - Help direct and be the point of contact for all department heads with the exception of the Director of Sales and Marketing and the Director of Human Resources. - Maintain positive relations with staff through teaching, coaching, and continual communication of all items concerning their areas of expertise, individually and as a department as a whole. - Foster a positive employee experience through trust building, open communication, and actively encouraging a positive environment.  - Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time, and offer encouragement along the way.  - Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations. - Ensure a positive guest experience through the quality and safety of the hotel product. - Encourage creative and critical thinking for problem solving while ensuring the brand is maintained. 
Location
US-OH-Cincinnati
Location : Property Name Linked
AC Hotel Cincinnati Downtown at The Banks
Department
Hotel Operations
Position Type
Regular Full Time
Hotel/Resort Name Hotel Eleo at The University of Florida
Posted Date 4 days ago(1/31/2023 9:27 AM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. Hourly pay is $15. The Room Attendant cleans and vacuums guests' rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests' needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-FL-Gainesville
Location : Brand
Independent
Location : Property Name Linked
Hotel Eleo at The University of Florida
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name DoubleTree by Hilton Orlando Downtown
Posted Date 4 days ago(1/31/2023 8:28 AM)
Housekeeping Room Attendant   We offer: - Competitive Wages - Health Dental & Vision insurance - Company Paid Life & AD&D Insurance - Disability insurance - Paid Time Off (PTO) - Unlimited PTO Rollover - PTO Cash Out Option - 7 Paid Holidays - 401(k) matching - Health Savings Account plan - Tuition Reimbursement - Associate Referral Bonus - Quarterly Bonus Program for all employees - Employee assistance program - Hotel Room Discounts Worldwide - Free Parking - Advancement Opportunities across a portfolio of 200 hotels representing all major Brands We're looking for new Housekeepers to join our team! Responsibilities:   - Cleans/maintains the cleanliness of guest rooms.  - Greets guests with a friendly smile and greeting. - Reports maintenance deficiencies. - Prepares caddies with daily supplies. - Other duties and special project as assigned by management  
Location
US-FL-Orlando
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Orlando Downtown
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 2 days ago(2/2/2023 1:11 PM)
Make a historic career move and join our family!   A Historic Hotel of America, The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community, celebrating over 90 years of history!   We are currently seeking a professional, enthusiastic, inspirational and experienced leader to join us as our Food & Beverage Manager.    We offer our leaders the following benefits: - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - Company Paid Long Term Disability Insurance - 401K Match - Paid Time Off - Annual Bonus - Discounts on Travel, Golf, Tennis, Spa, Restaurants, Hotel Rooms and more   The Food & Beverage Manager will report to the Director of Outlets.   Responsibilities will include: - Provide a warm, welcoming, four diamond guest service experience for guests; including resort guests, private members, and locals from the community. - Ensure that the food presentation and quality is held to the highest of standards - Oversee various F&B outlets as required/assigned including in room dining, restaurant/bar and pool - Interview, select, train, supervise, direct, counsel, mentor and develop F&B leadership and staff - Foster a professional, welcoming, and productive work environment - Establish and ensure a positive, motivational, inclusive culture - Regularly conduct pre-shift & departmental meetings - Maintain profitability - Participate in marketing of the restaurant - Function as resort manager on duty as needed - Utilize an open door appraoch with team members-Being attentive, responsive and managing with CARE - Other duties as required/assigned
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Casso
Posted Date 5 days ago(1/30/2023 5:22 PM)
We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs. To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience. Restaurant Supervisor Responsibilities: - Training restaurant staff. - Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. - Checking in on dining customers to enquire about food quality and service. - Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. - Monitoring the restaurant’s cash flow - Reviewing customer surveys to develop and implement ways to improve customer service. - Resolving customer complaints in a professional manner.
Location
US-NC-Raleigh
Location : Brand
Independent
Location : Property Name Linked
The Casso
Department
Food & Beverage
Position Type
Regular Part Time
Hotel/Resort Name Pyramid Hotel Group Corporate Offices - The Woodlands
Posted Date 5 days ago(1/30/2023 4:50 PM)
This position will be responsible for supervising and directing the Sr./Assistant Controller team in the Central Accounting Office.   ESSENTIAL DUTIES AND RESPONSIBILITIES Included, but not limited to, are the following: other duties may be assigned.   - Review the monthly financial results, confirming accuracy of the information - Directs team on and set policy on GAAP and Company Accounting Standards - Review balance sheet reconciliations for accuracy and proper supporting documentation. - Coordinate with Transition team for transitioning properties. - Supervise the Assistant Controllers in the Central Accounting Office - Provide ad hoc analysis as needed. - Provide financial leadership to the Central Accounting Office with focus on adherence to GAAP and USALI principles.     SUPERVISORY RESPONSIBILITIES This position will supervise Assistant Controllers in the Central Accounting Office.
Location
US-TX-The Woodlands
Location : Property Name Linked
Pyramid Hotel Group Corporate Offices - The Woodlands
Department
Accounting
Position Type
Regular Full Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 5 days ago(1/30/2023 4:31 PM)
The Front Desk Manager provides guidance and leadership as the lead Front Desk Agent ensuring consistent quality customer service is delivered.
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Posted Date 3 days ago(2/1/2023 2:18 PM)
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Assist other departments as needed.
Location
US-MD-Baltimore
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Department
Front Office
Position Type
Regular Part Time
Hotel/Resort Name Marriott Saddle Brook
Posted Date 5 days ago(1/30/2023 3:28 PM)
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.   This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.   Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor
Location
US-NJ-Saddle Brook
Location : Brand
Marriott
Location : Property Name Linked
Marriott Saddle Brook
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Spruce Point Inn Resort & Spa
Posted Date 5 days ago(1/30/2023 2:58 PM)
The Director of Sales plays an important, multi-faceted role within the sales department serving as a goal driven seller of group and banquet catering revenues and day to day leadership support of the sales and conference services team within the department.   Your Role: - Initiate new sales, prospects and qualifies leads and solicits potential clients. - Host and entertain clients and maintain client accounts. - Schedule and conduct site inspections and assist on team member site inspections where needed. - Generates data, analyzes and recommends strategies and actions within an assigned territory to impact business. - Thoroughly prepares and provide recommendations with Business Reviews of revenue opportunities. - Closely tracks pace, pick-up and forecasting accuracy. - Maintains accurate and thorough notes/traces for accounts within Maestro. - Completes Sales Pre/Post trip reports as required. - Pulls and analyzes appropriate data to develop and recommend appropriate actions within assigned territory. - Attend trade shows pertinent to assigned areas and attend meetings, seminars and functions through membership in association(s). - Provides overall day to day leadership support to the Sales & Marketing department. - Maintain a working relationship with departments interacting with conferences, events and groups. - Proactively serve as an ambassador for the sales department with written and verbal communication both intra and inter departmentally. - Stay abreast of industry trends and make recommendations of changes, which would affect operations - Manage office supplies ordering and inventory. - Provide support in the responsibility of managing and maintaining the quality of the Maestro database. - Create accurate servicing details within Banquet Event Orders, rooming lists, room blocks, banquet checks, invoices, contractual obligations, and invoices communicate accordingly with both clients and internal contributors to the success of the group event. - Consult and advise team with solution-based resolutions for communication to both internal and external clients. - Be the champion of guest service for clients, guests and associates for exemplary service delivery. - Communicate on identified operational efficiency and service opportunities through positive discussion. - Perform high level prioritization for multiple deliverables and timelines.
Location
US-ME-Boothbay Harbor
Location : Property Name Linked
Spruce Point Inn Resort & Spa
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name Holiday Inn Cincinnati - Airport
Posted Date 5 days ago(1/30/2023 2:40 PM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-KY-Erlanger
Location : Brand
IHG - Holiday Inn
Location : Property Name Linked
Holiday Inn Cincinnati - Airport
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Fairfield Inn & Suites Detroit Rochester
Posted Date 5 days ago(1/30/2023 10:01 AM)
The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. The General Manager: - Directs the total operation of the hotel to maintain established cost and quality standards. - Attains projected revenue and profit levels. - Achieves guests" satisfaction goals and ensures maintenance and security of the hotel's physical assets. - Develops and updates the hotel business plan and monitors financial performance. - Administers company policy and procedures. - Assures staff are recruited, selected, trained, counseled and rewarded to maintain performance standards while "providing service beyond expectations".    
Location
US-MI-Rochester
Location : Property Name Linked
Fairfield Inn & Suites Detroit Rochester
Department
Hotel Operations
Position Type
Regular Full Time
Hotel/Resort Name DoubleTree by Hilton Manchester Downtown
Posted Date 5 days ago(1/30/2023 8:22 AM)
BANQUET SET UP – FULL TIME and PART TIME Become part of our team and help us create exceptional guest experiences.  How?  Our clients cannot have an excellent meeting without an excellent meeting room.  That's where you come in!  Your job would be to clean, manually set up and breakdown all meeting rooms in accordance with our high meeting standards.  The DoubleTree Manchester is part of the Pyramid family of hotels.  You will be part of a team that truly believes in the experience of both our guests AND our team members.  Our full-time team members will be eligible for medical, dental, vision and life insurance as well as PTO and 7 Paid Holidays. In addition to traditional benefits, we offer these additional benefits to all team members; Hilton & Pyramid hotel discounts to you and to your friends and family, free meals when working, quarterly bonuses, monthly employee celebration CARE Rallies, and exceptional holiday celebrations.  We want you to come for the job and stay for the exceptional culture and benefits.  What are you waiting for?  Apply now! 
Location
US-NH-Manchester
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Manchester Downtown
Department
Banquets
Position Type
Regular Full Time
Hotel/Resort Name Hyatt Regency Houston West
Posted Date 4 days ago(1/31/2023 1:35 PM)
- Demonstrate your ability to be a team player. - Run food to table in a timely and efficient manner. - Set up and clear tables, stock all service stations and assist servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all service-ware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. - Attend monthly departmental meetings. - Follow proper standards and etiquette for room service deliveries. - Memorize table numbers and seat numbers of the dining room and bar. - Follow opening & closing side work sheet for food runner position Demonstrate Superior Team Work Skills- this position interfaces with many different members of the team.
Location
US-TX-Houston
Location : Brand
Hyatt
Location : Property Name Linked
Hyatt Regency Houston West
Department
Food & Beverage
Position Type
On Call
Hotel/Resort Name InterContinental Bellevue at The Avenue
Posted Date 6 days ago(1/29/2023 1:53 PM)
Chief Building and Complex Engineer The “Avenue Bellevue” is looking for a Chief Building and Complex Engineer to help manage and maintain the newly constructed mixed-use project consisting of 365 luxury condo units in 2 towers, 208 rooms and suite first class “InterContinental Hotel Bellevue”, restaurants, 1.000 unit parking garage and extensive 100.000sf luxury retail space.   The Position We are looking for someone with a strong background in hotel/resort maintenance and real estate.  The Chief Building and Complex Engineer, has a passion for providing upmarket customer service, is highly motivated, and detail oriented to join our team as a The Chief Engineer. This individual provides oversight of the maintenance department and is responsible for ensuring the working order of all mechanical equipment as well as repair and maintenance of the property. The primary focus is on engineering operations, including maintenance, repair of hotel/real estate/mall property, outside grounds, operating equipment, preventative maintenance, and asset protection. This person will identify needs, organize staff and contractors, and oversee the completion of the maintenance needs.  You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude. If you have experience in leading a Maintenance program and team, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! Responsibilities: Utilizes advanced skills to perform complex preventive maintenance and corrective repair of buildings, industrial systems, vehicles, equipment and grounds. Working under limited supervision, monitors building system operations and performance. Utilizes several trade skills such as carpentry, plumbing, electrical, painting, roofing, heating and cooling. - Responds to guest’s maintenance requests and questions and resolves their need efficiently. - Responsible for the hiring of new employees and recommends promotions in Property Operations. - Responsible for training, motivating and supporting subordinate staff to ensure quality service. - Counsels, coaches, disciplines, and documents performance of staff. - Recognizes and rewards superior performance. - Directs and supervises the staff in Property Operations. - Sets work schedules for staff according to skill and workload level. - Complies with all applicable codes, regulations, governmental agency and company directives related to building operations and work safety. - Inspects building systems including fire alarms, HVAC, and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client. - Oversees and inspects the work performed by outside contractors. Contracted work includes landscaping, snow removal, remodeling, HVAC, plumbers, and cleaning. - Performs assigned repairs, emergency and preventive maintenance. Completes maintenance and repair records as required. - Reviews assigned work orders. Estimates time and materials needed to complete repair. Orders necessary materials and supplies to complete all tasks. - Maintains an energy management program to ensure measures are taken to operate all systems in the most efficient manner to keep operating costs at a minimum. - Maintains the building lighting system, including element and ballast repairs or replacements. - Performs welding, carpentry, furniture assembly and locksmith tasks as needed. - Responds quickly to emergency situations, summoning additional assistance as needed. - Performs other duties as assigned. - Organizes and participates in meetings and maintains records and data pertaining to Property Operations Areas, owners, HOA, operators. - Participates in the development and monitoring of budget analysis and capital plans. - Develops and monitors engineering supplies, parts, inventories, and administers the purchase order system. - Coordinates with outside contractors. - Responsible for correct use of office equipment, EMS systems and Life Safety Systems, (training will be provided).
Location
US-WA-BELLEVUE
Location : Property Name Linked
InterContinental Bellevue at The Avenue
Company Name
Pyramid Global Hospitality
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 1 week ago(1/28/2023 10:41 AM)
The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 1 week ago(1/27/2023 7:08 PM)
We are looking for friendly and motivated hospitality professional to join our Four Diamond hotel as our Front Desk Supervisor!  We offer competitive pay and a full benefits package, including health/dental/vision insurance, paid time off, and paid holidays, 401(k), employee discounts, and an amazing CARE culture! This is an amazing opportunity to join a fantastic team and company with opportunities for advancement!     Purpose:  The Front Desk Supervisor provides guidance and leadership as the lead Front Desk Host ensuring consistent quality and customer service is delivered.     Essential Duties: - Greet guests in a friendly, hospitable manner demonstrating Four Diamond customer service - Check guests in and out, following hotel protocols and obtaining method of payment per standards - Provide guests with information regarding the hotel, outlets, amenities, and area  - Respond to guest calls and requests.  Employ problem resolution strategies and service recovery in the event of guest complaints.  - Answer phones in a courteous manner and assist guests with any inquiries - Utilize hotel software and PMS to record guest information in an accurate manner  - Conform with all aspects of Pyramid Hotel Group's guest safety and security protocols, including Key Control and COVID-19 safety  - Maintain accurate and complete knowledge of the hotel's Emergency Procedures and know action steps to take during emergency situations. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues - All other duties as assigned by management    Supervisory Responsibilities:  The Front Desk Supervisor will assist in the new hire training and on-going training of the Front Desk Hosts.  In the absence of the Front Office Manager, the Front Desk Supervisor will manage the shift and ensure the highest service by the team to our guests.  This leadership position serves as the example for the team in our service standards and adherence to policies/procedures.     Other: - Evening and weekend availability are required for this position.   - Regular attendance in conformance with Pyramid Hotel Group standards. - Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. - Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Opera PMS and/or Colleague Advantage is a plus but not required. 
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 1 week ago(1/27/2023 6:36 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918. We are currently seeking a Preventative Maintenance Engineer to join our Maintenance team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world! POSITION PURPOSE Perform general repairs in and around hotel as needed.   ESSENTIAL FUNCTIONS Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Under direction of the Chief Engineer or Engineering Supervisor, perform general repair and maintenance of any and all equipment found in and around the hotel. Specific work areas will be assigned as needed to each employee, based on skill level and experience. Accurate record keeping on assigned tasks is required. Ensure that all safety systems are operable. - Resolve guest complaints, ensuring guest satisfaction. - Monitor and maintain cleanliness, sanitation and organization of assigned work areas. - Receive daily work assignments from Chief Engineer  
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 1 week ago(1/27/2023 6:33 PM)
  Make a historic career move and join our family!   A Historic Hotel of America, The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community, celebrating over 90 years of history!   We are currently seeking a detail oriented, mechanically inclined, maintenance professional to join us as our Maintenance Pool Mechanic     We offer our employees the following benefits: - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Paid Time Off - Discounts on Travel, Golf, Tennis, Spa, Restaurants, Hotel Rooms and more Responsibilities will include:   - Diagnoses, repairs and maintains swimming pools, water fountains, and ater systems, filter systems, pumps, and equipment. - Maintain the proper chemical balance for the pools. - Maintains the pH and Chlorine values for good water quality. - Maintain the pool and all water features using proper chemicals and cleaners. - Maintain the pool pumps and filters. - Maintain the pool area including cleaning of the water line tiles and other maintenance tasks. - Respond to swimming pool related work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery or equipment. - Repairs and maintains electrical and mechanical equipment. - Transports and stores hazardous chemicals. - Carrying out scheduled water cleaning, using chemicals like chlorine. - Regularly testing swimming pool water quality and pH balance. - Tests the chemical levels in public swimming pools and other water systems and adjusts as needed. - Maintains manual records of all activities and prepares daily / weekly / monthly reports. - Picks up trash and cleans pool and facility areas. - Operates and inspects tools and equipment and makes adjustments and repairs. - Operates vehicles and golf carts to transport various types of materials and equipment. - Cleaning and servicing swimming pool filtration units. - Servicing heating, circulation and de-humidifier systems. - Fixing lights above and below water level. - Use swimming pool vacuum cleaners to clean the pool floor. - Use a telescopic pole with net to clean and remove any leaves or debris. - Making sure equipment like slides are in good working order - Logging and reporting equipment faults or water quality problems to managers. - Maintain gates self-close and self-latch at all times - Assist the engineering team with other maintenance tasks as needed - Other tasks and duites as assigned  
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name InterContinental Bellevue at The Avenue
Posted Date 1 week ago(1/27/2023 3:54 PM)
Reporting to the General Manager, the Human Resources Director (HRD) is joining the international pre-opening team operated by Pyramid Global Hospitality Group and is part of the design, development and planning of all HR elements  of the project and responsible for ensuring the efficient team creation, administration and management of all human resources functions and people culture for all operated services including luxury hotel operation (208 rooms, 9 function rooms etc.), luxury residential services/HOA services (365 units), valet parking and garage services (1.000 parking units) and extended services required in the entire “Avenue Bellevue” complex,  including: - Recruiting - Training - Brand and culture - Employee relations matters - Wage & benefit administration - Worker's compensation management - Compliance with statuary requirements - Budgeting and the coordination of related activities in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives - Extensive experience in HR field in hospitality with opening / rebranding experience - Work experience in luxury branded environment   The Human Resources Director serves on the Executive Committee and must be highly visible to employees throughout the hotel. Duties include (but are not limited to): - Recruiting - Interviewing - Hiring - Retention of qualified employees - Review and development planning - Overseeing payroll functions - Direction and administration of the employee reward & recognition program - making sure employees are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs - Development, implementation, and administration of policies and programs related to the management of all hotel staff - Making sure the hotel's HR function complies with all state and federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating any new requirements - Preparing annual budget forecasts for the Human Resource Department - Preparing reports and forecasts for all involved parties from owner, operator, brand or HOA boards - Being responsible for safety programs and Workers' Compensation benefits - Maintaining all hotel personnel records and Human Resource files, ensuring confidentiality Salary Range:  $120k-$150k 
Location
US-WA-BELLEVUE
Location : Property Name Linked
InterContinental Bellevue at The Avenue
Company Name
Pyramid Global Hospitality
Department
Human Resources
Position Type
Regular Full Time