Pyramid Hotel Group

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Search Results Page 8 of 35

Hotel/Resort Name Colorado Springs Marriott
Posted Date 2 weeks ago(9/2/2021 7:53 PM)
Elevate your career to new heights and join our team at the Colorado Springs Marriott.  The Colorado Springs Marriott is a beautiful, modern full service 309 room property located in north Colorado Springs with breathtaking views of Pikes Peak.   We offer our associates the following incredible benefits: - $500 Sign-On Bonus: $250 after 90 Days, $250 after 6 Months - Associate Referral Bonus - Incentive Bonus Plans - Quarterly Bonus Program - Paid Time Off (PTO) - Unlimited PTO Rollover - PTO Cash Out Option - 5 Sick Days - 7 Paid Holidays - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Associate Meal Program - Tuition Reimbursement - Marriott Hotel Room Discounts Worldwide - Free Parking - Advancement Opportunities   SUMMARY The Housekeeping Supervisor is primarily responsible for managing the daily operations of the housekeeping staff. S/He will promote a safe working environment and quality service to achieve maximum guest satisfaction. The Housekeeping Supervisor will work with supervisors, inspectors, and other members of the housekeeping team to ensure maximum efficiency.    ESSENTIAL JOB FUNCTIONS: - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Supervise daily operations in maintenance and sanitation of the guestrooms, public areas, and pool/spa - Recommend and implement procedural changes - Ensure that staff report to work as scheduled. Document any late or absent team member. - Provide proper training and reinforcement to meet standards and requirements - Inspect, plan and ensure that all materials and equipment are in complete readiness for service - Promote sanitation, safety, security efforts, and guest services of the Hotel. - Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times. - Assist staff with their job functions to ensure optimum service to guests. - Follow hotel policy with lost/stolen items
Location
US-CO-Colorado Springs
Location : Brand
Marriott
Location : Property Name Linked
Colorado Springs Marriott
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Colorado Springs Marriott
Posted Date 2 weeks ago(9/2/2021 7:48 PM)
Elevate your career to new heights and join our team at the Colorado Springs Marriott.  The Colorado Springs Marriott is a beautiful, modern full service 309 room property located in north Colorado Springs with breathtaking views of Pikes Peak.   We offer our associates the following incredible benefits: - $500 Sign-On Bonus: $250 after 90 Days, $250 after 6 Months - Associate Referral Bonus - Incentive Bonus Plans - Quarterly Bonus Program - Paid Time Off (PTO) - Unlimited PTO Rollover - PTO Cash Out Option - 5 Sick Days - 7 Paid Holidays - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match - Associate Meal Program - Tuition Reimbursement - Marriott Hotel Room Discounts Worldwide - Free Parking - Advancement Opportunities   SUMMARY:    The Restaurant Supervisor is primarily responsible for leading and supervising the outlets team. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Restaurant Supervisor will work with the Restaurant Manager to ensure maximum efficiency.   ESSENTIAL JOB FUNCTIONS: - Achieve customer satisfaction and compliance with policies/procedures in the Outlets - Train, coach and assist associates in the F&B operations - Monitor performance and recommend corrective action - Respond to customer needs and rectify any guest issues - Oversee cash handling and check/credit policies and procedures - Conduct pre-shift meetings to inform staff of daily events - Promote teamwork and quality service - Routinely greet guests, serve food and beverage and service other outlets departments  
Location
US-CO-Colorado Springs
Location : Brand
Marriott
Location : Property Name Linked
Colorado Springs Marriott
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Renaissance Indianapolis North
Posted Date 2 weeks ago(9/2/2021 4:56 PM)
CULINARY – LINE COOK - FULL TIME - PM SECOND SHIFT   The Renaissance Indianapolis North Hotel, Marriott, is looking for qualified culinary professionals to join our team! Our hotel has a variety of food and beverage outlets for guests to order breakfast, lunch, and dinner. Grille 39 will be daily, offering a variety of great entrees, soups, salads, desserts, and more.  Our PM Line Cook will need to use their culinary skills to provide a consistent quality of product to our evening crowd of guests. Previous line cook experience is required, preferably in a hotel or restaurant setting. Candidates must have open availability. Weekends are required.   Our PM Line Cook will ensure high levels of food quality, presentation and cost control according to food specifications.   At the Renaissance Indianapolis North, exceptional guest service is our passion. We are equally as passionate about our internal guests, our associates. By becoming an associate you also become an associate of Winegardner & Hammons Hotel Group, a hospitality management company that has been around for over 60 years! We show our associates respect, recognize their excellence, and reward them in a meaningful way in order to build a partnership with them. We believe that our success lies within our people. This is why we work so hard to take care of our associates by offering all of them the following benefits:   Highly competitive wages! Bonus programs for line level associates! Team member travel discounts with Marriott hotels and WHG family of hotels! 401k available after 3 months with an employer match of 50% up to 4%, where an employee is 100% vested after only 4 years of employment! Free associate parking! Free associate assistance program! Employer provided uniforms!   Full time associates are eligible for the following benefits as well…   One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry, offering medical, dental and vision insurance! Earn paid time off on your first paycheck and start utilizing it after only 90 days of employment! Ability to earn up to 1 week paid time off in your first year of employment! 7 Paid Holidays a year! 3 Paid Sick Days after 1 year! No limit to the amount of paid time off hours you can rollover each year! PTO Cash Out options! 100% employer paid Life Insurance at 1 times your annual salary! 100% employer paid AD&D Insurance at 1 times your annual salary!     RESPONSIBILITIES INCLUDE:   Prepare food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment.   Prepare food of consistent quality following recipe cards and production and portion standards, per guest ticket from server.   Start food items that are prepared ahead of time, making sure not to over prepare estimated needs.   Assist in prep work of vegetables and condiments as required for the next shift.   Assist in prep work of Banquet meals, as assigned.   Date all food containers and rotate making sure that all perishables are kept at proper room temperatures.   Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note an out-of-stock items or possible shortages.   Operate, maintain and properly clean kitchen equipment. Checks conditions of area and equipment and notifies manager of areas that need attention.   Assists in storing food when any deliveries arrive. Dates and rotates all food containers as required.   Completes breakdown and cleaning of line and necessary work stations at close of business.   Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.   Perform any other job related duties as assigned.    
Location
US-IN-Carmel
Location : Brand
Marriott - Renaissance
Location : Property Name Linked
Renaissance Indianapolis North
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Renaissance Indianapolis North
Posted Date 2 weeks ago(9/2/2021 4:54 PM)
Job Summary and Mission This position contributes to Marriott Renaissance Hotel success by providing legendary customer service to all customers. This job starts the day for our guests by providing prompt service, quality beverages and products, and maintaining a clean and comfortable environment. Models and acts in accordance with Marriott guiding principles, proudly serving Starbucks products.   Summary of Key Responsibilities - Responsibilities and essential job functions include but are not limited to the following: - Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. - Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. - Anticipates customer and store needs by constantly evaluating environment and customers for cues. - Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. - Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. - Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. - Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. - Maintains a clean and organized workspace so that partners can locate resources and product as needed. - Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. - Recognizes and reinforces individual and team accomplishments by using existing organizational methods. - Maintains regular and punctual attendance Basic Qualifications - Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation - Available to work flexible hours that may include early mornings, weekends and holidays as business demands - Meet operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation - Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication - Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients - Available to perform many different tasks during each shift
Location
US-IN-Carmel
Location : Brand
Marriott - Renaissance
Location : Property Name Linked
Renaissance Indianapolis North
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Pyramid Hotel Group - Corporate Offices
Posted Date 3 weeks ago(9/2/2021 3:06 PM)
Pyramid Hotel Group “Pyramid” is a privately-owned Boston-based hotel and resort management company with a portfolio of properties in the United States, Caribbean and Europe. Pyramid is a full-service management company and provides a wide range of services including hotel management, asset management, project management, lender/receivership services, and consulting services. The company currently operates over 80 hotels, across all major brands, on behalf of numerous institutional capital groups and continues to pursue growth opportunities across all U.S. markets and abroad.   Due to recent growth, we are seeking to add a full-time Business Analytics Analyst to our corporate team.   Reporting directly to the Executive Vice President of Operations Finance & Analytics, the Business Analytics Analyst will collaborate with both corporate level personnel and hotel operators.  The position will focus on providing support to the regional operations teams by building and updating reporting tools that can be used to communicate with key stakeholders.    Duties include, but are not limited to, the following: - Perform financial forecasting, reporting, and operational metrics tracking - Analyze financial data and create financial tools and reports for decision support - Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements - Evaluate financial performance by comparing and analyzing actual results with plans and forecasts - Guide cost analysis process by enforcing policies and procedures - Provide analysis of trends and forecasts and recommend actions for optimization - Recommend actions by analyzing and interpreting data and making comparative analyses; study proposed changes in methods and materials - Identify and drive process improvements, including the creation of standard and ad-hoc reports and tools - Work closely with property and regional staff to focus efforts on achieving improvements identified with our various analytical tools - Complete assigned special projects as needed by stakeholders - Assist in the administrative efforts to keep various management tools working as desired
Location
US-MA-Boston
Location : Property Name Linked
Pyramid Hotel Group - Corporate Offices
Company Name
Pyramid Hotel Group
Department
Finance
Position Type
Regular Full-Time
Hotel/Resort Name Sheraton Denver West Hotel
Posted Date 3 weeks ago(9/2/2021 2:37 PM)
Restaurant Manager                                                                              You are invited to join the passionate hospitality Team at the Sheraton Denver West hotel, managed by Pyramid Hotel Group. Pyramid Hotel Group is committed to being the best, most desirable employer in the industry. To achieve this goal, we recognize the importance of providing respect, support and rewards to ALL of our employees. We seek motivated and enthusiastic Leaders who believe in these same values to join us at the Sheraton Denver West!   The Sheraton Denver West is looking for a passionate and service oriented candidate to fill our Restaurant Manager position. The primary function of the Restaurant Manager is to ensure that quality standards of service are met in the restaurant, room service and lounge areas thus delivering an above average dining experience to all guests ensuring return patronage and to consistently train and develop staff through scheduled training sessions and monthly meetings. The Manager should make responsible decisions, solve problems and lead by example.   Being a part of the Sheraton Denver West family means striving for your personal best, every day. Expand your potential and build your resume by working with a dynamic team, guaranteed to help you advance your skills and knowledge. Being a part of hospitality means building exciting new relationships, and at Sheraton Denver West, our core values represent our commitment to warm connections with our community, with our guests, and most importantly with every one of our Team Members!   Essential Responsibilities - Oversee the operations of the restaurant and room service orders. - Assist the Executive Chef/ Food & Beverage Director with directing the day-to-day activities and assignments of the Front of the House staff. - Accurately execute all policies with improvement to quality, service and operations. - Engage in ongoing development of Front of the House staff while holding the team accountable for performance and maintaining standards. - Work seamlessly, collaboratively and in tandem with the Executive Chef/ Food & Beverage Director to create memorable dining experience for our guests. - Establish and achieve quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, complaints and/or requests. - Promote teamwork and quality service through daily communication and coordination with other departments. - Participate and conduct pre-shift and management meetings that are motivating, effective and timely. - Must be present on the floor during peak business periods, to ensure guest satisfaction. - Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible. - Create an environment of engagement for team members. - Prepare weekly schedules. - Assist with special projects as assigned.   Minimum Experience and Qualifications - Knowledge of Restaurant operations and standard operating procedures. - Strong organizational and analytical skills - Demonstrated ability to multi-task and prioritize in a fast-paced work environment. - Demonstrated ability to work with maximum efficiency, accuracy and attention to detail. - Ability to effectively lead and work cohesively as part of a team. - Possess managerial, supervisory, leadership, human relations and service skills - Ability to use logic and sound judgment in evaluating situations and utilizing appropriate resources. - Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. - Ability to communicate effectively in the English language, both verbally and in writing. - Ability to work holidays, weekends, various shifts and overtime as needed. - Adapt to new and changing situations.   Preferred Experience and Qualifications - Past hotel experience. - A second language is desirable.   Benefits and Pay We believe our employees are our most valuable resource. Benefits offered by the company include, but may not be limited to:   - Competitive Pay - Free parking - Opportunities for advancing skills and knowledge through continuous training and development - Associate discounts at Marriott Properties worldwide - Medical, Vision, Dental & Life Insurance - Sick-time and paid holidays - 401K with Company match   Starting Pay: $60,000 salaried   The Sheraton Denver West Hotel is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Location
US-CO-Lakewood
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Denver West Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Sheraton Denver West Hotel
Posted Date 3 weeks ago(9/2/2021 2:27 PM)
To maintain the entire hotel facility, including physical building structure, all mechanical, electrical, H.V.A.C. systems and related equipment in accordance with energy conservation and preventative maintenance programs.  Ensure the upkeep of guest areas to maintain an attractive hotel.  Manage all rehabilitation, expansion, and/or special projects. ESSENTIAL FUNCTIONS: �  Conducts walk-throughs and visually assess the safe and efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, H.V.A.C. systems and any other related equipment. �  Assigns and verifies completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces and grounds. Assigns and verifies completion of all repairs, replacement, and renovations projects to offices, and employee work areas. �  Hires, trains, supervises and disciplines department staff. �  Adheres to all Corporate required purchasing policies and controls, to include all outside contractor bids, budgets and schedules. �  Maintains effective Energy Management and Preventive Maintenance programs, conducting special training for other operating departments on the safe and efficient use of equipment and energy in the hotel. �  Maintain fire standpipe, sprinkler systems and fire extinguishers throughout the facility to ensure proper working condition and fire protection in compliance with local fire codes. The individual is required to know how to recharge pressurized water extinguishers or have the ability to learn within new hire training. Lifting and carrying of fire extinguisher weighing up to 50 lbs. is required. �  Informs the General Manager and hotel department heads, on a regular basis, regarding the specific and overall condition of the building structure(s), related systems and equipment offering prudent, and cost-effective proposals for maintaining same.  Accesses and inputs information into a computer and generates reports.  �  Communicate effectively with city officials to ensure proper maintenance of permits and licenses, such as inspecting the building with the fire department to ensure all public assembly permits are maintained yearly, coordinating inspections of all elevators and escalators with the Buildings department.  Coordinate and search building with Secret Service and other officials to ensure safety of diplomats and hotel guests. �  Act as a liaison between hotel and vendors to review latest in hotel technology and products such as State/Local Energy Programs to save energy costs.  Attend Engineering conventions to educate self in latest products to be used in the hotel to increase guest satisfaction and cut costs, etc.  Act as a liaison between all departments of the hotels and Engineering. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. �  Assumes responsibility of any engineering position in absence of staff. �  Maintains appropriate supply of materials and equipment to carry out the normal day to day operating and maintenance requirements of the hotel. �  Maintains organized and efficient administrative and filing systems within Property Operations for the timely and accurate handling of correspondence, reports, requisitions for purchase, and other administrative requirements of the department. �  Maintains a well defined, and organized system within the shop for the inventory, maintenance, and storage of all tools, products, materials, and equipment necessary to execute the required activities of the department. �  Immediately available to report to the hotel in the event of any hotel emergency which necessitates the skills and expertise of the Chief Engineer. By example such emergencies may include, but not be limited to fires, power or other equipment failures, floods, lighting, earthquake, or other disasters of similar nature and magnitude.  �  Perform other duties as requested, such as coordination and supervision of special guest requests for room and/or meeting space modification, construction of props for special hotel functions and employee relations events.
Location
US-CO-Lakewood
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Denver West Hotel
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Woodcliff Lake
Posted Date 3 weeks ago(9/2/2021 1:46 PM)
Overview Create the desired conference and meet clients' needs through active communication, planning, and team leadership.   Responsibilities - An understanding of both monthly forecasting and the annual budget process. - Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. - Optimize room rental charges. - Consistently participate in the re-booking of repeat business by having a track record of long term client relationships. - Actively participate in industry related organizations (NACE, MPI). - Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. - Comfortable with hotel site inspections and client presentations. - Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. - Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. - Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. - Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. - Excellent knowledge of computers, specifically Delphi, Word and Excel. - Monitor group room blocks and pick up, generate detailed resumes for the operating departments. - Ability to work with outside vendors to ensure client satisfaction for all events/groups. - Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned
Location
US-NJ-Woodcliff Lake
Location : Brand
Hilton
Location : Property Name Linked
Hilton Woodcliff Lake
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 2 weeks ago(9/3/2021 4:20 PM)
POSITION PURPOSE   To manually set up, break down, and service all meeting rooms in accordance with Pyramid Hotel Group high standards of quality.    ESSENTIAL FUNCTIONS:   Communicate with supervisor throughout shift to be aware of the work. Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms. Supply and replenish meeting rooms with clean glasses and fresh water. Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. Replenish beverages as necessary, and check with guests for overall satisfaction. Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. Anticipate equipment needs from event orders. Practice Teamwork" and "Clean as you Go" policies.  
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
Regular Part-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 2 weeks ago(9/3/2021 4:20 PM)
We are lookng for a Banquet Captain to join our team!   Responsible for acting as a contact person for banquet functions. Also responsible for supervising banquet staff, ensuring that functions are set correctly, helping with paperwork, linen inventory and training of staff.   Ability to organize, communicate, and help lead the team to a successful event. Assist the Banquet Manager lead the staff and create a positive, cohesive team to deliver exceptional service. Maintain complete knowledge of hotel standards as well as departmental standards. Knowledgeable of correct use and maintenance of all equipment. Full understanding of banquet menus and beverages specified by the group. Being flexible and ability to quickly respond to client needs. Ability to focus and pay attention to all details of the event.   Responsibilities - To effectively and efficiently supervise the staff to ensure successful banquet events. - Responsible for helping train staff and maintaining a high level of performance according to hotel standards. - Should be ready to assist at any time to ensure optimum service to our guests. - Knowledgeable of daily features and activities within the hotel. - Responsible for maintaining a clean and safe working environment always. - Ability to follow directions from the client, Banquet Manager as well as the Catering and Sales Managers. - Ability to execute banquet events with minimal supervision.
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
Regular Full-Time
Hotel/Resort Name Sheraton Gateway Los Angeles
Posted Date 3 weeks ago(9/2/2021 1:05 PM)
Duties & Responsibilities: Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage. Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution. Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget. Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications. Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. Will serve as manager on duty as required. Accountability: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees. 
Location
US-CA-Los Angeles
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Gateway Los Angeles
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Boston Harbor Hotel
Posted Date 3 weeks ago(9/2/2021 12:27 PM)
BOSTON HARBOR HOTEL POSITION DESCRIPTION     JOB SUMMARY The Accounting Supervisor will prepare and maintain financial records, audit daily revenues, and tax liabilities. This position will also monitor and lead the process of payroll data, and issue weekly checks in accordance with company, state and federal guidelines. CANDIDATE PROFILE Education: Bachelor’s degree, preferably specializing in Accounting, Business Administration and or equivalent experience is required.   Experience: Must have at least four (4) or more years of strong accounting experience. Previous experience in a Hospitality environment preferred, or other, related/equivalent field may be considered.   KEY RESPONSIBILTIES The primary responsibilities for the Accounting Supervisor will include but are not limited to:   - Audit of Daily Control reports, ensuring accuracy and make corrections if needed. - Audit of the promo checks for accuracy, make corrections and communicate with Managers. - Balance and audit for accuracy, all Hotel revenues. - Audit revenue posting accuracy of all Banquet and Catering functions. - Ensure accuracy of daily revenue posting to the accounting system. - Reconcile occupancy and sales tax on a daily basis, and verify that all tax exemptions have the proper documentation. - Reconcile credit card transactions daily. - Audit and process weekly time reports generated by all employees. - Timely and accurate processing, delivery and reconciliation of weekly payroll. - Process and verify additions and changes to the weekly payroll. - Coordinate and process off-cycle payrolls and payments. - Liaise with the hotel Managers and Human Resource to resolve discrepancies. - Prepare and distribute reports for internal purposes. - Maintain storage and filing systems to ensure confidential record retention for hotel. - Assist the Controller and Assistant Controller with month-end procedures. - Complete other duties as assigned by the Controller or Assistant Controller.  JOB QUALIFICATIONS In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:   - Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment. - Demonstrated ability to work with maximum efficiency, accuracy and attention to detail. - Ability to work cohesively as part of a team. - Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. - Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. - Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. - Ability to work with minimal supervision and maintain a high level of performance. - Be proactive and possess a sense of urgency. - Must have experience in all Microsoft Office and industry relevant accounting systems. - Experience with OPERA Property Management System is preferred. The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 
Location
US-MA-Boston
Location : Brand
Independent
Location : Property Name Linked
Boston Harbor Hotel
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Garden Inn Phoenix Airport North
Posted Date 3 weeks ago(9/2/2021 11:00 AM)
GREAT PLACE TO WORK!! FUN ENVIROMENT! COME JOIN OUR TEAM!      Key Responsibilities: - Register and assign rooms to guests - Confirm phone and online reservations - Respond to guest needs, requests, and complaints - Collect payment from departing guests - Keep records of occupied rooms and guests - Communicate pertinent guest information to designated departments - Perform other operational duties as assigned by your manager -   Key Qualifications: - Excellent communication, time management and organization skills - Ability to work on a team - Energy and enthusiasm - High level of self-awareness and receptive to feedback - Ability to thrive in a fast-paced environment - Previous experience in customer service, front desk service, or other related - Must be able to work a varied schedule if needed including days, nights, weekends and holidays   Benefits Offered to Full Time Associates: - Health, Dental & Vision - Flex Spending Accounts - Basic Life Insurance with Health - Voluntary Life Insurance - Short Term & Long-Term Disability - 401 k Retirement Plan - Paid Vacation & Personal Days - Holiday Pay - Travel Discounts - And Much More…
Location
US-AZ-Phoenix
Location : Brand
Hilton - Hilton Garden Inn
Location : Property Name Linked
Hilton Garden Inn Phoenix Airport North
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Renaissance Newport Beach Hotel
Posted Date 3 weeks ago(9/1/2021 9:06 PM)
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met. - Inspect grooming and attire of staff, and rectify any deficiencies. - Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. - Inspect storage areas for organization, use of FIFO, and cleanliness. - Complete scheduled inventories and stock and requisition necessary supplies. - Monitor dining rooms for seating availability, service, safety, and well-being of guests. - Complete work orders for maintenance repairs. - Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. - Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. - Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. - Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - Speak with others using clear and professional language. - Making sure all employees are taking their 10 minute breaks and 30 minute lunch uninterrupted. - Proven work experience as a Restaurant Supervisor, or similar role - Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff - Familiarity with restaurant management software, like OpenTable and PeachWorks - Strong leadership, motivational and people skills - Acute financial management skills - BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Location
US-CA-Newport Beach
Location : Brand
Marriott - Renaissance
Location : Property Name Linked
Renaissance Newport Beach Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 3 weeks ago(9/1/2021 4:22 PM)
We are searching for an energetic, friendly Front Desk Agent to join our team here at the Hilton Raleigh North Hills hotel!      Position Summary: From arrival to departure the Guest Service Agent manages the guest experience at the hotel. Provide exceptional guest service in all interactions and be fully empowered to resolve guest issues immediately.     Responsibilities: - Welcome guests instantly as they enter the hotel or approach the front desk area. - Provide prompt, warm, welcoming and courteous service. - Check guests in and out using OnQ system.  Ensure guest information is accurate, Honors account number is inputted in the folio and all special needs or requests are noted. Ensure method of payment is indicated and verified. - Resolves guest challenges throughout their stay. Follow the HEART Module to ensure guest satisfaction with resolution. - Promptly answer telephone with pleasant voice and assist guest’s needs. - Promote hotel services, amenities and upsells products. - Maintain effective communication with all departments. Advise management of all guest complaints or issues and the steps taken to resolve the issue. - Maintain cash bank and follow all accounting procedures and guidelines. Assist guests with safety deposit box access in accordance with hotel standard procedures. - Adhere to all safety and emergency procedures. - Other duties assigned by the leadership team.    
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Hotel Tampa Airport
Posted Date 3 weeks ago(9/1/2021 2:12 PM)
Fantastic opportunity to become a full-time team member at the DoubleTree by Hilton Tampa Airport – Westshore, a 489-room, full service hotel, managed by Pyramid Hotel Group.  Pyramid is comprised of a team of outstanding leaders and associates who are passionate about the hotel business and work together to meet challenges boldly, thoughtfully, and creatively.  Above all, we share a commitment to delighting our guests and creating value for our owners and clients.    The PBX Operator operates switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties. Essential duties and responsibilities include the following (other duties may be assigned):   1. Uses private branch exchange (PBX) switchboard to connect interoffice and house calls. 2. Answers, screens, and routes outside and in-house calls. 3. Supplies information to callers and records messages. 4. Keeps record of requests placed by guests and ensures requests are completed. 5. Completes work orders for the engineering department. 6. Performs clerical duties such as filing, stuffing envelopes, etc. 7. Operates radio system to relay in-house messages and information. 8. Updates telephone directory in telephone computer system. 9. Opens and closes DID lines in meeting rooms and runs necessary reporting for posting calls. 10. Inputs wake up calls. 11. Places welcome calls to guests. 12. Understands and can react to emergency situations and procedures. 13. Utilizes PBX and front office computer system. 14. Dispatches airport pickups to drivers.
Location
US-FL-Tampa
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Hotel Tampa Airport
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Hotel Tampa Airport
Posted Date 3 weeks ago(9/1/2021 2:10 PM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.   The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Location
US-FL-Tampa
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Hotel Tampa Airport
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Holiday Inn Express and Suites West Chester
Posted Date 3 weeks ago(9/1/2021 2:01 PM)
We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills. 
Location
US-PA-West Chester
Location : Brand
IHG - Holiday Inn
Location : Property Name Linked
Holiday Inn Express and Suites West Chester
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Posted Date 3 weeks ago(9/1/2021 11:05 AM)
Location
US-MD-Baltimore
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 3 weeks ago(9/1/2021 10:56 AM)
Hyatt Regency Atlanta Perimeter at Villa Christina is seeking an Assistant Front Office Manager to join our team of hospitality professionals!  This is an ideal position for someone with hotel supervisory or management experience who is looking to build their skillset at our beautiful Four Diamond property.    This is a management position which includes fantastic benefits:  - Generous bonus potential  - Medical/dental/vision/STD insurance  - Company-paid life and AD&D insurance - Paid Time Off (PTO) accrual from day 1 which never expires  - 7 paid holidays per year  - People-centric CARE culture with a growing company! The Assistant Front Office Manager is responsible for:  - Assist the Front Office Manager in duties associated with supporting the Front Office and ensuring the team is set up for success - Train new hires and participate in ongoing training with existing colleagues - Assist the Front Office Manager and rooms management team with strategizing and execution of action plans to ensure guest service scores are at or above brand standard  - Provide input to Front Office Manager and participate in the hiring, training, scheduling, performance evaluation, payroll, labor and P&L review, coaching and counseling of Front Desk team.  - Serve as department expert and resource on programs such as brand loyalty program, property management system, HotSOS, Zingle, HySat, GEM, etc.  Ensure that team is consistently and effectively using resources to ensure guest satisfaction.  - Maintain knowledge of Accounting procedures and ensure they are followed by team members, including cash shift drops, posting of charges, obtaining proper and complete credit card authorizations, tax exemption documentation and correctly adjusting charges as needed.   - Ensure that Pyramid Hotel Group policies and Hyatt brand standards are adhered to at all times  - Ensure coverage of all required duties of the Front Office in the absence of the Front Office Manager.  Will serve as Manager on Duty as required.   - This position will be responsible for shift coverage and the duties associated with the positions of Front Desk Host / Night Auditor, including checking guests in and out, responding to guest calls and questions, completing shift checklists, etc.  This position will typically supervise a shift of Front Office Hosts.      
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time