Pyramid Global Hospitality

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Search Results Page 9 of 40

Hotel/Resort Name La Quinta Resort & Club
Posted Date 2 weeks ago(1/23/2023 4:02 PM)
Annual Salary:  $70,000 - $88,000 As a Senior Event Manager, you would be responsible for executing written sales agreements for large-scale and complex full-service meetings, conventions and events and the successful execution of such events in the resorts continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:   - Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events - This position primarily handles complex events - Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events - Serves as the event planners primary contact (following turnover) on property and is responsible for his/her experience - Solve problems and/or suggest alternatives to previous arrangements if necessary - Leads pre-event and post-event meetings for assigned groups - Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions - Manages customer budgets to maximize revenue and meet customer needs - Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales - Conducts pre- and post-event meetings as required to review/communicate group needs and feedback - Manages group room blocks and meeting space for assigned groups - Adheres to all standards, policies, and procedures - Up-sells products and services throughout the event process - Participates in customer site inspections and assists with the sales process when necessary - Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event) - Manages revenue and profitability associated with events - Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups - Reviews billing and payments with clients - Providing Exceptional Customer Service - Interacts with guests to obtain feedback on product quality and service levels - Handles guest problems and complaints - Makes presence known to customer at all times during entire event process - Follows up with customer post-event - Greets customer during the event phase and hands-off to the Event Operations team for the execution of details - Strives to improve service performance - Sets a positive example for guest relations - Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details    
Location
US-CA-La Quinta
Location : Brand
Hilton
Location : Property Name Linked
La Quinta Resort & Club
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name Cleveland Marriott East
Posted Date 2 weeks ago(1/23/2023 2:20 PM)
At the Beachwood Marriott we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Marriott in Beachwood can mean for you!  Description JOB OVERVIEW:   Baristas are responsible for preparing coffee and tea beverages, cashiering, order taking, set-up and break down of products and store merchandise, providing exceptional customer service at all times, and other duties as assigned.   DUTIES AND RESPONSIBILITIES: - Prepare coffee and/or tea beverages, cashiering, order taking, set-up and break down of products and store merchandise. - Follow recipes yet be flexible enough to modify them when a customer requests a variation. - Provide exceptional customer service at all times, and be knowledgeable about all products and promotions offered in the outlet. - Maintain cleanliness, product par levels, beverage and service quality, and overall store appearance. - Report all damages or issues to Supervisor and/or Manager - Food service experience with general knowledge of edible items sold in Starbucks. - Assisting supervisor with end of the month inventory of food, beverage components and all edible items as requested by management. - Report misconduct of team members to supervisor and/or manager. - Handle customer concerns and complaints in an effective manner. - Responsible for counting cash drawer at the end of scheduled shift. Follow the principles of CARE and the Four Disciplines of Associate Success   Previous customer service experience required.  Must be conversationally fluent in English, and possess intermediate computer skills. Qualified candidate must be able to work effectively in a fast paced environment. Must be able to stand on feet for long periods of time, and be able to lift and push a moderate amount of weight. The right candidate must be able to work a flexible schedule, including weekends and holidays. Basic reading and writing and mathematical skills.    
Location
US-OH-Warrensville Heights
Location : Brand
Marriott
Location : Property Name Linked
Cleveland Marriott East
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name Austin Marriott North
Posted Date 2 weeks ago(1/23/2023 2:10 PM)
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor
Location
US-TX-Round Rock
Location : Brand
Marriott
Location : Property Name Linked
Austin Marriott North
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 2 weeks ago(1/23/2023 1:48 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Austin Marriott North
Posted Date 2 weeks ago(1/23/2023 2:20 PM)
We are looking for a highly motivated, customer focused Restaurant Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Prepare the restaurant pre-shift for the service ahead - Greet guests as they arrive or move about the restaurant - Guide guests on their culinary journey through descriptive selling of the menu - Be accurate in your order taking, confirming all special requests - Be the master of the menu, understanding the details to enhance the conversation - Work collaboratively with other restaurant servers and kitchen/bar staff - Assist guests who have concerns to guide them to a resolution that leaves them happy - Finalize the experience through timely and accurate bill presentation
Location
US-TX-Round Rock
Location : Brand
Marriott
Location : Property Name Linked
Austin Marriott North
Department
Outlets
Position Type
Regular Full Time
Hotel/Resort Name Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Posted Date 2 weeks ago(1/24/2023 3:22 PM)
We are looking for a highly motivated Banquet Captain to join our team!  This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Manager this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues. If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces. - Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables. - Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming. - Responsibilities also include cleaning of back hall and organizing of storerooms. - Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc. - Assists as needed with event room setup according to meal period and table needs - Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked - Serves food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen - Cleans and sanitizes tables and/or counters & seats after guests are finished - Explains how various menu items are prepared, cooking methods and ingredients - Takes into consideration any special request and dietary issues made by the guest - Provides general property information Offers warm and sincere welcome/farewell for all guests - Interacts with staff in a professional manner, assisting other departments with necessary information - Ensures final quality check on food and beverage items prior to serving guests - Monitors assigned tables for customer satisfaction, quality, and additional service - Addresses any guest issue promptly and with high concern - Aids other events and restaurant staff as needed - Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)
Location
US-MD-Baltimore
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Department
Banquets
Position Type
Regular Full Time
Hotel/Resort Name Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Posted Date 2 weeks ago(1/24/2023 3:23 PM)
We are looking for a experienced Maintenance person, who is highly motivated, and detail oriented to join our team at a Maintenance Engineer!  This individual performs a variety of maintenance trade functions such as the installation, maintenance, or repair of equipment, HVAC, Painting, wall repair, tile work and upkeep of the preventative maintenance program of the resort/hotel.    You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude. If you are a maintenance person who enjoys making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Performs general maintenance of building and facility mechanical, electrical, and plumbing systems. - Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors. - Makes repairs on plumbing fixtures, piping, drains and sanitary systems. - Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc. - Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment. - Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.
Location
US-MD-Baltimore
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 2 weeks ago(1/23/2023 12:54 PM)
We're looking for a detail-oriented Night Audit Clerk. The Night Audit Clerk will: -  Assist and oversee all Front Desk/audit functions. -  Balance Food & Beverage outlets. -  Balance and post the front office accounts. -  Distribute daily report and others as requested. - Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night. -  Work with staff to resolve guest request. -  Handle the guest check-in/check-out needs, inquiries and reported problems. -  Communicate with bellperson/drivers/housekeeping. -  Be responsible for house/cash bank and deposit keys. - Obtain and verify essential guest information; ensure accuracy and completeness of all records. - Assign guest rooms on the basis of reservation requirements. - Read, maintain and make entries in the Front Desk log book. - Check for any guest mail or messages. - Inquire as to the guest enjoying their stay. - Listen attentively to all guest comments. - Thank the guest for staying with us and offer to make any future reservations. - Oversee the issue of other department keys and maintain a log showing the time and to whom issued. - Ensure the timely delivery of wake-up calls and express checkout bills to the guest. - Responsible for knowing hotel emergency procedures. - Adhere to all hotel policies and procedures and all changes that may occur. - Carry out a reasonable request by management that I am capable of performing. - Maintenance of computerized hotel systems. - Handling of major guest complaints and disturbances. - Reporting physical, financial and personal miscellaneous discrepancies to management. Other:   Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position.   Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel. -  Handle special project assignments as requested by the Controller     Here are some perks you can enjoy when joining our team: - Competitive wages - Paid time off and 7 paid holidays - Healthcare: Medical/Dental/Vision - Employer paid life insurance (1x annual salary) - 401 (k) with portion company match* - Short Term Disability - Quarterly Bonus - Global Hotel Discounts at Hilton hotels and resorts.            
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Department
Front Office
Position Type
Regular Part Time
Hotel/Resort Name Courtyard Detroit Farmington Hills
Posted Date 2 weeks ago(1/23/2023 12:50 PM)
Awesome place to work! We are looking for individuals with a passion to serve. We are seeking a friendly and attentive front desk agent, who can provide an exceptional guest experience. The responsibilities will include but not limited to, greeting and registering guest, providing prompt and courteous service, and closing out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. If this sounds like you, keep reading!   The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.   Don't miss out on this opportunity, please apply now!
Location
US-MI-Farmington Hills
Location : Brand
Marriott - Courtyard
Location : Property Name Linked
Courtyard Detroit Farmington Hills
Department
Front Office
Position Type
Regular Part Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 2 weeks ago(1/23/2023 11:58 AM)
POSITION PURPOSE: Maintains kitchen work areas and restaurant equipment and utensils in clean and orderly condition by performing the following duties. ESSENTIAL FUNCTIONS(cont.): (include the following. Other duties may be assigned.) Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine. Holds inverted glasses over revolving brushes to clean inside surfaces. Washes pots, pans, and trays. Sweeps and mops kitchen floors. Washes worktables, walls, refrigerators, and meat blocks. Segregates and removes trash and garbage and places it in designated containers. Steam cleans or hoses out garbage cans. Sorts bottles, and breaks disposable ones in bottle crushing machine. Polishes silver using burnishing machine tumbler, chemical dip, buffing wheel, and hand cloth. Transfers supplies and equipment between storage and work areas. Sets up banquet tables. Washes and peels vegetables Loads or unloads trucks picking up or delivering supplies and food. Associate is in full uniform at all times (including name tag). Assist busser when needed/
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Department
Stewarding
Position Type
Regular Full Time
Hotel/Resort Name DoubleTree by Hilton Denver Central Park
Posted Date 2 weeks ago(1/23/2023 11:53 AM)
Elevate Your Career by joining the DoubleTree Denver Family!    At the DoubleTree Hotel by Hilton Central Park we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.   We offer all of our employees the following benefits: - Highly competitive wages - Free Parking - Free Ecopass/RTD Pass - Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels - 401K Plan with Employer Match    If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Central Park with Pyramid Hotel Group can mean for you!    The DoubleTree by Hilton Central Park is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA     We are looking for a highly motivated individuals to join our Front Desk team as an Overnight Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed.
Location
US-CO-Denver
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Denver Central Park
Department
Front Office
Position Type
Regular Part Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 2 weeks ago(1/23/2023 11:50 AM)
Hyatt Regency at Villa Christina is looking for a someone who is just as passionate about cooking as they are serving their guests the best meals!  We have an opening for a FULL-TIME Cook with a FULL benefits package!  This is an amazing opportunity to work at a Four Diamond hotel with a fantastic Culinary and F&B Leadership team.     Benefits of this Full Time Position: - Competitive pay  - Paid Time Off  - Paid Holidays  - Insurance: Medical/Dental/Vision/Short Term Disability insurance, and other supplemental insurance  - 100% company-paid life insurance  - 401(k) with company match  - Free uniforms  - Free parking  - Open Door Policy and Employee Opinion Survey twice per year  - CARE Culture and monthly employee events  - Opportunities for advancement and travel  - Employee discounts    This position is responsible for:  - Food preparation, set up, and quality control of all meta, fish, fowl, sauces, stocks, seasonings and other food items prepared throughout kitchen. - Knowledge of broiler, sauté, grill and additional stations/areas as needed - Cooking food for outlets and/or Banquet events according to recipe cards, BEOs, ensuring excellent quality  - Ability and willingness to work all stations in the kitchen  - Following food safety. ServSafe and Department of Health protocols at all times  - Practicing teamwork and "clean as you go" policies  - Completing opening, closing, and side work duties as assigned  - Having a great attitude and demonstrating CARE in their work
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name DoubleTree by Hilton Denver Central Park
Posted Date 2 weeks ago(1/23/2023 11:49 AM)
Elevate Your Career by joining the DoubleTree Denver Family!    At the DoubleTree by Hiltonn Central Park, we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.   We offer all of our employees the following benefits: - Highly competitive wages - Free Parking - Free Ecopass/RTD Pass - Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels - 401K Plan with Employer Match  Additionally, we offer our full-time employees the following benefits: - Paid Time Off (PTO) - Unlimited Paid Time Off (PTO) rollover - Paid Time Off (PTO) cash out options - Comprehensive employee benefit/insurance programs - Company paid life and AD&D insurance - Tuition reimbursement - Paid Time Off with unlimited PTO rollover and PTO cash out options - 7 Paid Holidays    If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Central Park with Pyramid Hotel Group can mean for you!    The DoubleTree by Hilton Central Park is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA     We are looking for a highly motivated individuals to join our Front Desk team as an Overnight Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - Help guests discover their “Wanderlust” experience - Provide exceptional customer service by being engaging and taking sincere interest - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Promote and sell special hotel programs. - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. - Be knowledgeable of all emergency procedures and policies. - Maintain house bank. - Generate, Print and distribute daily and weekly reports - Ensure the Night Audit procedures are followed with great attention to detail - Communicate all pertinent information to manager on duty. - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed.
Location
US-CO-Denver
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Denver Central Park
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 2 weeks ago(1/23/2023 11:36 AM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 2 weeks ago(1/23/2023 11:31 AM)
We are seeking a Full Time Maintenance Engineer to join our team at Hyatt Regency Atlanta Perimeter at Villa Christina!  This is a great opportuntity to join a beautiful Four Diamond hotel and a company that cares!  We offer competitive pay and a FULL benefits package including: - Medical/dental/life insurance - 7 days PTO starts accruing from day 1, 12 days after first anniversary  - 7 paid holidays per year - Company paid life insurance  - Free Parking & Free Uniforms  - 401k with company match  - All-employee bonus program up to $150 per quarter - Company-subsidized MARTA Breeze passes available!     The Maintenance Engineer is responsble for maintaining the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.   This position may be needed to work first or second shifts on weekends or weekdays, as needed based on business or departmental demands.     The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job.  - Respond to guestroom calls for repairs and provide excellent guest service and prompt repairs - Complete preventative maintenance on guestrooms  - Tour the property and grounds, complete shift checklist - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer - Maintain a great, "can do" attitude and communicate in a friendly manner with guests, co-workers, other departments, etc.  - Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. - Detailed record keeping in English is required for logs and inspection sheets. Requires general maintenance, painting, wallpapering and minor plumbing.  Must be able to lift up to 50 lbs.
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name Hyatt Regency Atlanta Perimeter at Villa Christina
Posted Date 2 weeks ago(1/23/2023 11:27 AM)
POSITION PURPOSE: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality. ESSENTIAL FUNCTIONS: Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Practice Teamwork" and "Clean as you go" policies. Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas. Mandatory attendance for monthly departmental meetings. Other: Regular attendance in conformance with the standards
Location
US-GA-Atlanta
Location : Property Name Linked
Hyatt Regency Atlanta Perimeter at Villa Christina
Department
Banquets
Position Type
On Call
Hotel/Resort Name The Wigwam
Posted Date 2 weeks ago(1/23/2023 10:53 AM)
  The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.   We are WIGWAM. What does it mean to be WIGWAM?   It means we are World-class Individuals Generating Warm Authentic Memories.   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   Over a quarter of our employees have been making history with us for 10 years or more! Come join us and make a little history of your own!   The Wigwam was recently recognized as the 2021 Hotel of the Year with Pyramid Global Hospitality!   We are currently seeking an Assistant Food & Beverage Manager to join our team!   We offer our associates the following amazing benefits: - Competitive Wages! - Quarterly Bonus Program! - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry! - 401K Match! - Paid Time Off! - Free Parking! - Free Meals! - Tuition Reimbursement! - Raffles, Prizes and Awards! - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world! Responsibilities will include:   Supervise the daily operations of food & beverage outlet and ensure adherence to standards. Be visibly present on the outlet floor during service and solicit feedback from guests/customers. - Circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is to the guests’ satisfaction. - Handle guests’ complaints and thank the guests upon departure.   - Monitor and supervise set up and maintenance of dining room area to ensure that it is up to standard. - Control flow of room by seating guests in each section by rotation. - Responsible for assigning and supervising all opening and/or closing side duties. - Make entries into logbook. - Assist with scheduling and control of greeters, servers, bartenders, food runners,  bus attendants and other applicable positions. - Conduct pre-shift meetings on a daily basis. - Participate in ongoing training of employees to ensure that employees continue to improve their performance. - Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures. - Complete reports on production, fill out necessary requisitions and control distribution of necessary supplies. - Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties. - Additional duties as necessary and assigned.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name Home2 Suites by Hilton Detroit-Troy
Posted Date 2 weeks ago(1/23/2023 9:46 AM)
We are looking for a Housekeeping Manager whose duties will include: - Interview, hire, train, supervise, develop, discipline, and counsel team members accordingly - Maintain inventory of all guest rooms and housekeeping supplies including all month end inventories - Address guests complaints regarding housekeeping service - Check vacant, expected departure, and discrepant rooms - Clean rooms and assist in laundry when necessary - Inspect linen closets and storage areas - Maintain Lost & Found log - Prepare schedules, reports, and ensure proper staffing levels based on hotel's occupancy - Operate hotel property management system - Issue and inventory keys - Ensure property operations meet all internal audit standards - Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards and promotes team member empowerment - Schedule and conduct departmental meetings - Keep work area neat and organized - Maintain good working relationship with other departments - Examine carpets, drapes, and furniture for stains, damage or wear and report need for room repairs to the Chief Engineer and the General Manager
Location
US-MI-Troy
Location : Property Name Linked
Home2 Suites by Hilton Detroit-Troy
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 5 days ago(1/30/2023 3:49 PM)
We are looking for a highly motivated, customer focused Busser to join our team!  The Busser is key to a successful operation.  This individual is responsible for supporting the service team with delivering memorable hospitality to our guests. As a Busser, it is your responsibility to maintain the cleanliness and organization of the restaurant, working to keep the serving stations filled, clearing, and cleaning tables, and keeping the restaurant clean. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants!  If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Greet guests as they arrive or move about the restaurant area - Maintains proper and adequate set-up of the server stations - Assist the servers in maintaining clean available tables for arriving guests - Assist servers with continual service details - Maintain the cleanliness of the restaurant area - Be the master of the restaurant, understanding the details of the operation - Work collaboratively with other restaurant servers and kitchen/bar staff
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Outlets
Position Type
Regular Part Time
Hotel/Resort Name Austin Marriott North
Posted Date 2 weeks ago(1/23/2023 2:23 PM)
We are looking for a experienced Maintenance person, who is highly motivated, and detail oriented to join our team at a Maintenance Engineer!  This individual performs a variety of maintenance trade functions such as the installation, maintenance, or repair of equipment, HVAC, Painting, wall repair, tile work and upkeep of the preventative maintenance program of the resort/hotel.    You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude. If you are a maintenance person who enjoys making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!  Your role: - Performs general maintenance of building and facility mechanical, electrical, and plumbing systems. - Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors. - Makes repairs on plumbing fixtures, piping, drains and sanitary systems. - Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc. - Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment. - Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.
Location
US-TX-Round Rock
Location : Brand
Marriott
Location : Property Name Linked
Austin Marriott North
Department
Engineering
Position Type
Regular Part Time