Pyramid Global Hospitality

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Hotel/Resort Name The Wigwam
Posted Date 6 days ago(11/23/2022 6:59 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a Banquet Set Up Attendant to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world!     POSITION PURPOSE To manually set up, break down, and service all meeting rooms in accordance withPyramid Hotel Grouphigh standards of quality. To collect all service ware and allocate in accordance with event order to supply function.   ESSENTIAL FUNCTIONS: Communicate with supervisor throughout shift to be aware of the work. - Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms. - Supply and replenish meeting rooms with clean glasses and fresh water. - Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. - Replenish beverages as necessary, and check with guests for overall satisfaction. - Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. - Anticipate equipment needs from event orders and count same. - Mandatory attendance for monthly departmental meetings. - Practice Teamwork" and "Clean as you Go" policies.  
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Banquets
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 6 days ago(11/23/2022 6:00 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a Front Desk Agent to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021 Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world! The Front Desk Agent will:   - Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests’ accounts both at the time of registration and at checkout. Process payments for guests upon departure. - Manage daily paperwork, including but not limited to preparing for guest arrivals, managing their credit, and ensuring accuracy of registered guest information. - Handle guest concerns, alerting the proper departments of guest needs. Follow up with the guest and ensure satisfaction. - Maintain a house bank and make a deposit and accurate report of receipts daily - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 1 week ago(11/21/2022 3:45 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a Sous Chef to partner with our Chef De Cuisine in leading our culinary team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy. We are WIGWAM!  We are…   World-class, Individuals, Generating, Warm, Authentic, Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community. By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world! POSITION PURPOSE Manage and service all aspects of the kitchen with regard to employees, food product and planning.   ESSENTIAL FUNCTIONS - Plan and oversee day to day culinary operations and give direction to employees.  Visually inspect, select and use only the freshest fruits, vegetables, meats, fish, fowl, and other food products of the highest standard in the preparation of items. - Maintain the food and labor costs as budgeted (or better) with the highest quality and consistent results. Daily and monthly inventory control in line with daily accurate ordering. - Conduct employee training on a regular basis SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: -Consult with the Chef de Cuisine and Executive Chef on a daily basis, as well as with other departments that are directly related to the culinary department. -Participate in long range planning and development for the culinary department. -Participate, support, and make recommendations for ongoing hotel programs with continuous improvement in networking.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 1 week ago(11/21/2022 3:20 PM)
The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.   The Front Desk Supervisor will: Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.   Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 2 weeks ago(11/18/2022 5:38 PM)
The Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance. Duties include: - following the instructions of the Director of Housekeeping in order to maintain company standards of cleanliness throughout the rooms section of the hotel. - supervising the section housekeepers and section housekeeping aides (housepersons) assigned to the housekeeping team. - relaying information concerning the status of rooms to and from the housekeeping office as well as the front desk. Other essential duties and responsibilities of this position include the following (other duties may be assigned): 1. Assigns work to Housekeeping staff and trains staff in housekeeping duties. 2. Addresses guests complaints regarding housekeeping service of equipment. 3. Reports need for room repairs to housekeeper. 4. Examines carpets, drapes, and furniture for stains, damage or wear. 5. Checks and counts linens and supplies and communicates needs to housekeeper. 6. Records inspection results and informs Housekeeping staff of inadequacies. 7. Verifies staffing is appropriate for business levels. 8. Operates hotel property management system. 9. Handles lost and found inquiries and all pertinent procedures. 10. Checks vacant, expected departure and discrepant rooms. 11. Issues and inventories keys. 12. Communicates with appropriate departments when necessary. 13. Conducts pre-shift meetings. 14. Cleans rooms and assists in laundry when necessary. 15. Inspects linen closets, storage areas. Supervisory Responsibilities: Directly supervises hourly employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization´┐Żs policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 2 weeks ago(11/16/2022 6:29 PM)
Responsible for acting as a contact person for banquet functions. Also responsible for supervising banquet staff, ensuring that functions are set correctly, helping with paperwork, linen inventory and training of staff.   This role will be the primary captain for events where bars are needed. This role will also be responsible for ordering inventory, maintaining par levels and ensuring BEO's are executed to ensure 100% guest satisfaction.     
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Banquets
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 3 weeks ago(11/10/2022 2:48 PM)
POSITION PURPOSE Support the Director of Human Resources by coordinating and leading the efforts of the human resources team in the day to day operation.  Align the human resources function with the overall strategy of the hotel operation.  ESSENTIAL FUNCTIONS - Responsible for Workers’ Compensation Reporting/Managing/Follow Up - Participate in Safety Committee; attend monthly meetings and safety day. - Responsible for any type of Leave of Absence, which includes FMLA, LOA, STD and LTD - Manage and maintain all Benefit administration including enrollment, terminations, billing etc. - Responsible for companies Trip Reduction Program. - Aiding in the performance review process. - Recruitment including managing job requistions, postings, pre screening, and on boarding process. - Tracking and process of all company available incentive programs - Conducting and managing company required trainings including diversity, sexual harassment, safety etc. - Responsible for all reports (EEO1, VETS, Month End Report, benefits, etc.) on annual, monthly basis or random if needed. - Support during Employee Opinion Survey - Support in any employee relations as needed - Actively involved and support the daily office operation - Process and submitting of unemployment claims, responsible of the response process and closely working with Law firm. - Attend weekly operation meeting, inform management on ongoing events, benefit changes etc.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Human Resources
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 3 weeks ago(11/7/2022 6:55 PM)
The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community, celebrating over 90 years of history! We are currently seeking an experienced full time banquet captain to join our team.   Due to large holiday events, our banquet captains must be available to work special events that occur on the following holidays: - Mother's Day - Easter - Thanksgiving - Christmas We offer our full time employees the following benefits: - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - 401K Match (available for part time as well) - Paid Time Off - Discounts on Travel, Golf, Tennis, Spa, Restaurants, Hotel Rooms and more - Quarterly Bonus Opportunities    Responsibilities include:   - Responsible for acting as a contact person for banquet functions. - Also responsible for supervising banquet staff, ensuring that functions are set correctly, helping with paperwork, linen inventory and training of staff. - Check all room sets prior to each event.  - Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen. - Check all china, glassware, silverware, and linen items needed for the event.  - Inform staff of specific needs for buffets and receptions. - Check staffing needs for upcoming events. - Check inventory needs for all upcoming events. - Conduct pre-function meetings - Allocate stations and partners for staff. - Review banquet event orders. - Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes. - Be aware of all upcoming groups and major conventions over upcoming 90 days. - Review assigned work functions for the entire day and the next week. - Read all assigned banquet menus and ask if specific items are unclear. - Complete all daily administrative tasks. - Select several tables at random during the function to evaluate food and service.  - Ensure that food is served at the appropriate temperature, and that the entrée is placed properly on table.  - For receptions, ensure sufficient food is available and any upsell opportunities are met. - Other duties and tasks as required/assigned
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Banquets
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 4 weeks ago(11/4/2022 8:04 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918. We are currently seeking dishwashers to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world!   Responsibilities Include: - Clean, transport and store all pots and pans used in the food and beverage operations and maintain the pots and pans room in a clean and orderly manner. - Clean and sanitize all china, glassware, silverware, flatware, pots and pans in the hotel.  - Ensure restaurant and banquet kitchens have the requisite amounts of the above to properly open their shifts and that there are sufficient Queen Mary’s and racks in which to place dirty dishes, silver, pots, and pans. - Responsible for the proper sanitation and cleanliness of all kitchens and food preparation areas, including ovens, grills, stoves, hoods, fryers, preparation slicers, steam kettles, tables and floors. - Assist culinary staff during any special request or priorities as requested by the Executive Banquet Chef or the Assistant Banquet Chef.  
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Stewarding
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 4 weeks ago(11/2/2022 11:55 AM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a Server join our Litchfield's team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world!   Essential Functions: • Interact with guests to take drink and food orders. Describe menu format, individual food items and bar items to guests. • Communicate with kitchen for food ordering. • Ensure prompt delivery of food to the guest’s table. • Have working knowledge of liquor, beer, wine and food that is served at the Resort. Suggest pairings of food to wine or beer. • Handle all checks and cash according to Resort procedures. • Be familiar with all Resort amenities and other restaurants. • Ability to multitask and at times handle a large volume of guests • Ability to remain calm and collected when business levels rise making sure that all beverages and food items are correctly served and accounted for.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Food & Beverage
Position Type
Regular Part Time
Hotel/Resort Name The Wigwam
Posted Date 1 month ago(10/28/2022 7:58 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking bussers to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world!   Responsibilities Include:   - Provide friendly, courteous and efficient quality presentation of food and beverage service to all guests. - Clean, set and re-set tables continuously, assuming responsibility for station, tables and side duties.   - Serve water, stock ice, refill glassware station, and continually do running side work. Greet guests by name whenever possible during the course of meal service. - Stack trays, plates and glassware properly for efficient unloading for stewarding. Ensure proper safety standards at all times for yourself, the guests and other employees.  
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Food & Beverage
Position Type
Regular Part Time
Hotel/Resort Name The Wigwam
Posted Date 1 month ago(10/25/2022 8:07 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking line cooks to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world! The Line Cook will... - Prepare food items for customers using a quality predetermined method in a timely and consistent manner. - Set up station with predetermined mise en place. - Practice sanitation and safety daily to ensure total customer satisfaction. - Assist with other tasks and duties as assigned
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 1 month ago(10/25/2022 3:36 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a Host to join Red Allen's Bar & Grill team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our leaders the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world!   Responsibilities Include: - Responsible for greeting guests in a friendly, enthusiastic, professional, and timely manner. - Taking the guests to the tables, and starting the guests experience in a positive manner. - Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following restaurant standards. - Handle reservation book, take incoming telephone calls, note reservations and special requests by guests. - Serve water, stock ice, refill glassware station, and continually do running side work. Greet guests by name whenever possible during the course of meal service. - Perform general clerical tasks including maintaining large group party information for he manager and reservation books. Open Table - Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards.Assist servers, bartenders, food runners and bussers when necessary.Fold napkins for meal periods to maintain an adequate supply. - Assist in table setting and general dining room maintenance during peak periods. - Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. - 5 foot & 10 foot rule. Very important in assisting and supporting others. Within 10 feet, we as employees must smile and give eye contact to the guest. Within 5 feet of the guest we must give a sincere and welcoming greeting. Every guest is our guest; we must assist and help in all areas of the resort. Your title may not be Front Desk or Bellman. But it is our job to be that positive domino effect on employees and our guests here at the hotel. If a guest looks confused, we as employees need to be able to help and guide them in the right direction or to the correct department.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 1 month ago(10/20/2022 8:39 PM)
Act as an extension of designated departments by meeting and greeting visitors, answering and forwarding telephone calls and providing administrative support.  Responsible for augmenting hotel and departmental recognition and reputation by providing exceptional customer service for guests, visitors and callers.   ESSENTIAL FUNCTIONS   - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Make sure all guest complaints are filtered to the appropriate department for follow up. - Monitor and maintain cleanliness, sanitation and organization of assigned work areas. - Access all functions of computer. - Maintain station with necessary supplies and resource materials. - Answer telephone inquiries in a timely and courteous manner. Request sufficient information from the caller to be able to forward the call to the appropriate person. - Meet and greet all visitors in a pleasant, courteous and professional manner. Responsible for immediate acknowledgement of the visitor, identifying who the visitor wishes to see, and notifying that individual immediately. - Follow all Departmental policies and procedures - This has always been the Executive Assistant - Process requests for overnight mail and other delivery/messenger services. - Make photocopies. - Type correspondence, memos and reports. - Document all guest requests/complaints and communicate such to respective personnel for proper handling. Coordinate service repairs for office equipment, ensuring minimal costs. - Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 2 months ago(10/6/2022 6:24 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a storeroom clerk to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy. We are WIGWAM! We are…  World-class Individuals  Generating  Warm  Authentic  Memories We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.  By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality! Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own! We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world! Essential Functions:  - Set up and organize work station with designated supplies, forms and resource materials; report shortages to supervisor. - Check Refrigeration Temperatures. - Verify all Goods Received. - Issue Stock. - Rotate Stock. - Store: Dry Food Goods, Meat, Fish, Poultry, Produce, Dairy, Beverages, Paper Supplies, Guest Supplies, Stationery, Silver, Glassware, China, Linen, Cleaning Supplies in designated areas. - Maintain Storeroom Maintenance. - Assist in Inventory as directed by Supervisor. - Perform other duties as required/requested.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 2 months ago(10/6/2022 11:46 AM)
Responsible for all food preparation, production and control for all food outlets and banquet facilities to meet Pyramid Hotel Group high standards of quality. •    Hire, train, supervise, schedule and participate in activities of Sous Chefs, Cooks and other personnel involved in preparing, cooking and presenting food in accordance with productivity standards, cost controls and forecast needs. •    Listen actively and communicate clearly while interacting with customers to promote food products and directing staff activities.  Analyze feedback from clients and employees, make judgments and take action to implement suggestions for improvement.  Maintain working rapport with all hotel staff for efficient operation and service to customers.  Organize and conduct meetings. •    Monitor staff performance, product quality and production flow; foster improvement where necessary. •    Hold monthly departmental meetings. •    Create and implement new menus and individual menu items for all outlets based on current food trends and regional tastes.  Develop innovative menu selections for special banquet themes and parties in accordance with client budgetary considerations and expectations.  Confer with Executive Chef regarding new selections and changes. •    Audit food storeroom items and storage to maintain consist quality products to ensure adherence to all health code requirements.  Enforce safety procedures and cleanliness throughout kitchen(s) including walk-in and reach-in boxes.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. •    Assist Executive Chef estimating annual food budget. •    Monitor outlets during peak period to oversee production flow and presentation. •    Maintain vacation schedule for proper staffing. •    Report any equipment in need of repair to Engineering for service. •    Perform duties of Manager On Duty Program as scheduled. •    Perform other duties as requested, such as V.I.P. parties and staff meetings. •    Work with Purchasing Agent.   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities, and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. •    Considerable knowledge of mathematical skills (addition, subtraction, multiplication and division) necessary to interpret reports and budgets. •    Extensive knowledge of menu development, insight to marketing, cost and wage control. •    Ability to analyze, forecast data, and make judgements to ensure proper payroll and production control. •    Ability to read, write, and speak English to comprehend and communicate job functions. •    Thorough knowledge of food products, standard recipes and proper preparation. •    Finger/hand dexterity in order to operate food machinery. •    Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 40 lbs.  •    Ability to supervise large staff and accomplish goals on a timely basis. •    Ability to perform duties within extreme temperature ranges. •    Ability to stand, walk, and/or sit continuously perform essential functions for an extended period of time. •    Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy and collect accurate information to resolve conflicts. •    Hearing and visual ability to observe and detect signs of emergency situations, distinguish product, taste, texture and presentation and observe preparation. •    Artistic ability to create theme menus, ideas for ice carvings, decorations, etc.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Culinary
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 2 months ago(9/30/2022 8:35 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a busser to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world! Responsibilites Include:  Clean, set and re-set tables continuously, assuming responsibility for station, tables and side duties. Serve water, stock ice, refill glassware station, and continually do running side work. Greet guests by name whenever possible during the course of meal service. Stack trays, plates and glassware properly for efficient unloading for stewarding. Ensure proper safety standards at all times for yourself, the guests and other employees.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Food & Beverage
Position Type
Regular Part Time
Hotel/Resort Name The Wigwam
Posted Date 2 months ago(9/22/2022 12:35 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a Group Coordinator to join our Reservations team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world! TheGroup Rooms Coordinator will: - Answer all incoming calls in a friendly and efficient manner.  - Provide guests with the requested information concerning the city and the hotel and its services.  - Obtain the necessary information from the guests, enter it into the PMS and generate PMS reports. - Process all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms or facsimiles.  - Mail confirmation and literature requests or reply via facsimile and administrative message when requested. - Monitor accuracy of group blocks including cut off date, pick up, suite blocks, rates etc. - Set up a file trace system for each group with regular documented conversations with clients, convention service managers and reservation manager. - Review rooming lists for accuracy in format and billing and ensure prompt processing. - Identify, block and process staff and VIP lists with each group. - Ensure appropriate information is available for individual call-in groups. - Monitor Housing Bureau pick up and communicate with management. - Take reservations via the telephone, mailed correspondence, rooming lists, and in-house requests. - Assist and support the Front Desk, PBX, Reservations and Front Office team as needed. - Other duties as assigned.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 2 months ago(9/19/2022 7:09 PM)
Make a historic career move and join our family!   A Historic Hotel of America, The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community, celebrating over 90 years of history!   We are currently seeking a full time Security Officer to join our team!   We offer our employees the following benefits: - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - Company Paid Life & AD&D Insurance - Tuition Reimbursement - 401K Match - Paid Time Off - Quarterly Bonus Program - Discounts on Travel, Golf, Tennis, Spa, Restaurants, Hotel Rooms and more  The Security Officer will:   1. Patrols lobbies, corridors, guest rooms, and other hotel areas, confers with management, interviews guests and employees. 2. Interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, accidents, illness, violations of policies, and any other loss related event. 3. Patrols hotel areas to detect/report and/or control fires, unsafe conditions, and missing or inoperative safety equipment. 4. Warns or ejects troublemakers, and cautions careless persons. 5. Responds to, controls, provides and obtains assistance for victims of accidents and/or illness. Also reports on such in documentation. 6. Notifies staff of presence of persons with questionable reputations. 7. Assists management and law enforcement officers in emergency situations. 8. Controls all situations in a calm, professional, and hospitable manner. 9. Completes daily logs and incident reports. 10. Follows lost and found procedures. 11. Conducts daily key inventories and reports and variances. 12. Follows cab voucher procedures. 13. Enforces package pass procedures. 14. Responds to alarm notifications. 15. Assists with emergency/evacuation training and processes. 16. Other duties as required/assigned     Education and/or Experience: High School Diploma or GED. One year security experience, and/or three years military preferred. Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees. Reasoning Ability: Must be able to use appropriate judgement in determining situations requiring immediate/emergency response and action. Certificates, Licenses, Registrations: Valid CPR certification. First Aid certification.     Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Security
Position Type
Regular Full Time
Hotel/Resort Name The Wigwam
Posted Date 2 months ago(9/16/2022 6:59 PM)
The Wigwam has celebrated over a century of service as Phoenix’s most historic resort established in 1918.  We are currently seeking a host to join our team in curating incredible, long-lasting memories with our guests and our team members…to continue to build upon our history and our legacy.   We are WIGWAM!   We are…    World-class Individuals  Generating  Warm  Authentic  Memories   We believe in a true Culture of CARE. That means we focus on caring for our employees, our guests and our community.   By joining The Wigwam you are also becoming part of the Pyramid Global Hospitality family of hotels. We have over 270 hotels worldwide and growing, including six hotels and resorts in the Phoenix area alone.   In fact, we are proud to say that we were recently recognized as 2021Hotel of the Year by Pyramid Global Hospitality!   Over a quarter of our employees have been making history with us for 10 years or more! Come join our winning team and make a little history of your own!   We offer our employees the following amazing benefits: - Quarterly bonus program - One of the most comprehensive and affordable employee benefits/insurance programs in the hospitality industry - Company paid life insurance - Company paid long term disability insurance - 401K with employer match - Paid Time Off - Free parking - Free meals - TRP incentive program - Tuition Reimbursement - Employee discounts on Golf, Tennis, Spa, Restaurants and Hotel Rooms around the world! Responsibilities Include:    - Greeting guests in a friendly, enthusiastic, professional, and timely manner. - Taking the guests to the tables, and starting the guests experience in a positive manner. - Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following restaurant standards. - Handle reservation book, take incoming telephone calls, note reservations and special requests by guests. - Serve water, stock ice, refill glassware station, and continually do running side work. Greet guests by name whenever possible during the course of meal service. - Perform general clerical tasks including maintaining large group party information for he manager and reservation books. Open Table - Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards.Assist servers, bartenders, food runners and bussers when necessary.Fold napkins for meal periods to maintain an adequate supply. - Assist in table setting and general dining room maintenance during peak periods. - Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. - 5 foot & 10 foot rule. Very important in assisting and supporting others. Within 10 feet, we as employees must smile and give eye contact to the guest. Within 5 feet of the guest we must give a sincere and welcoming greeting. Every guest is our guest; we must assist and help in all areas of the resort. Your title may not be Front Desk or Bellman. But it is our job to be that positive domino effect on employees and our guests here at the hotel. If a guest looks confused, we as employees need to be able to help and guide them in the right direction or to the correct department.
Location
US-AZ-Litchfield Park
Location : Brand
Independent
Location : Property Name Linked
The Wigwam
Department
Food & Beverage
Position Type
Regular Part Time