Pyramid Global Hospitality

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Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 1 week ago(6/29/2022 3:39 PM)
The Assistant Catering Sales Director at Hilton Penn’s Landing is responsible for developing market segments, soliciting new customers, and executing events with food and beverage and event facilities in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This is a rare opportunity to sell and execute Catering events at Philadelphia’s only Waterfront Hotel. It's a seller's dream with over 24,000 square feet of fabulous event space.   The ideal candidate will have 3+ years of Catering Sales Management experience, a positive can-do attitude, passion for service and creativity with superior written and verbal communication skills.  We are a fun, collaborative team looking for a self-motivated person to join us and grow their career with Pyramid Hotel Group.   Specifically, the Assistant Catering Sales Director would be responsible for performing the following tasks to the highest standards:   - Represent the hotel through preparing proposals and other external sales presentations to groups and prospective customers to solicit, explain, negotiate, and close catering business. - Meet with and entertain customers, conduct property tours, participate in tradeshows, industry and community events to promote facilities and services and close deals. - Utilize discretion and authority to negotiate contracts to maximize revenue and profitability with customers and vendors. - Manage all aspects of the customer relationship including responding to customer inquiries, drafting proposals and contracts. - Organizing arrangements for social and corporate events including the set-up and execution. - Direct and collaborate logistics to all other affected departments and team members also responsible for event execution. - Provide consultation to customers to ensure we create unforgettable experiences within budget. - Creatively design and detail menus and events to maximize revenue and event experience. - Coordinate with Director of Catering in formal planning for and execution of significant events at the hotel. - Prepare and present catering forecasts and reports as required by Director of Catering.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 8:35 PM)
We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the Banquets experience, and exceptional Beyond compare service attitude, for the position of Assistant Banquets Manager at the Hilton Philadelphia at Penn’s Landing. The Assistant Banquet Manager will supervise the execution of Banquet Event Orders, according to Catering instructions, client preferences and established hotel service standards.   The primary responsibilities for the Assistant Banquet Manager will include but are not limited to: - Assist the Banquets Management Team with directing the day-to-day activities and assignments of the Banquets Staff. - Oversee the Banquet Service team, in the execution of their duties and adherence to the Hilton standards of service. - Provide guidance, instruction, and follow-up with Banquet Houseperson staff particularly as it relates to the care and maintenance of the facility and equipment. - Accurately execute all policies with improvement to quality, service and operations. - Inspects all function rooms prior to service, to ensure room is maintained, and reports any discrepancies to Engineering. - Engage in ongoing development of Banquet staff while holding the team accountable for performance and maintaining standards. - Provide guidance, instruction and follow-up with banquet house men staff particularly as it relates to the care and maintenance of the facility and equipment. - Communicate as necessary with clients to ensure full guest satisfaction. - Actively participate in all meetings, which must be attended for communication: BEO Meeting, F&B Meeting, and any other meetings which pertain to the Banquets Department.  - Monitor team member’s work with a detailed eye in an organized fashion to ensure timeliness, adherence to standards and accuracy.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 8:33 PM)
The Catering Sales Manager at Hilton Penn’s Landing is responsible for developing market segments, soliciting new customers, and executing events with food and beverage and event facilities in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This is a rare opportunity to sell and execute Catering events at Philadelphia’s only Waterfront Hotel. It's a seller's dream with over 24,000 square feet of fabulous event space.   The ideal candidate will have 3+ years of Catering Sales experience, a positive can-do attitude, passion for service and creativity with superior written and verbal communication skills.  We are a fun, collaborative team looking for a self-motivated person to join us and grow their career with Pyramid Hotel Group.   Specifically, the Catering Sales Manager would be responsible for performing the following tasks to the highest standards:   - Represent the hotel through preparing proposals and other external sales presentations to groups and prospective customers to solicit, explain, negotiate, and close catering business. - Meet with and entertain customers, conduct property tours, participate in tradeshows, industry and community events to promote facilities and services and close deals. - Utilize discretion and authority to negotiate contracts to maximize revenue and profitability with customers and vendors. - Manage all aspects of the customer relationship including responding to customer inquiries, drafting proposals and contracts. - Organizing arrangements for social and corporate events including the set-up and execution. - Direct and collaborate logistics to all other affected departments and team members also responsible for event execution. - Provide consultation to customers to ensure we create unforgettable experiences within budget. - Creatively design and detail menus and events to maximize revenue and event experience. - Coordinate with Director of Catering in formal planning for and execution of significant events at the hotel. - Prepare and present catering forecasts and reports as required by Director of Catering.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 8:14 PM)
The Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service.  Specifically, the Room Attendant is responsible for performing the following tasks to the highest standards: - Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming - Change and replenish bed linens, towels and guest amenities, as needed - Perform deep cleaning tasks, as needed - Stock, maintain and transport housekeeping supply cart on a daily basis - Dispose of trash and recyclables - Respond to special guest requests in a timely, friendly and efficient manner - Perform guest turn down service, as needed
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 7:56 PM)
The Assistant Restaurant Manager assists the Director of Outlets regarding supervision of the restaurant staff, ensuring quality product and service to restaurant customers.   Specifically, you would be responsible for performing the following tasks to the highest standards: - Assist in interviewing, selecting, training, supervising, counseling and disciplining restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments; Evaluate all restaurant team members on a timely basis to ensure consistent high standards of service. - Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings. - Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service actions are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. - Maintain profitability of outlet to support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost and profit enhancing measures. - Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system. - Enter billing information into micros system in order to generate a final guest check; Process payroll for each event that includes calculating number of hours worked and gratuity distribution. - Check staff attendance according to schedules; Adjust and reassign server stations, as necessary, in order to provide quality service during functions.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 7:51 PM)
As the Director of Outlets, you would be responsible for directing and organizing the activities and services of the hotel’s food and beverage outlets (restaurant, bar, lounge, room service, coffee shop, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.  The Director of Outlets will report to the Director of Food & Beverage and will work closely with Executive Chef to achieve high score of food and service quality.   Specifically, you would be responsible for performing the following tasks to the highest standards:   - Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation - Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward - Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly - Ensure compliance with health, safety, sanitation and alcohol awareness standards - Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue - Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events - Recruit, interview and train team members
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Restaurants
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 7:49 PM)
Principle responsibilities: Responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Essential duties include: Specifically, you would be responsible for performing the following tasks to the highest standards: - Respond to guest requests in a timely, friendly and efficient manner - Ensure knowledge of menu and restaurant promotions and specials - Take guest food and/or beverage orders and input orders in appropriate point-of-sale system - Retrieve and deliver food and beverage orders in a timely manner - Ensure guest satisfaction throughout the meal service - Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Seasonal Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 7:47 PM)
A Bartender is responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service.  Specifically, a Bartender would be responsible for performing the following tasks to the highest standards: - Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner - Mix and garnish beverages according to recipe and portion control standards - Present and serve beverages to guests - Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations - Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers - Stock and maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce - Cut, store and ensure product quality of all beverage-related perishables - Respond professionally to inebriated guests, as needed
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Seasonal Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 7:45 PM)
The Restaurant Busperson is responsible for the set up and clearing tables, stocking all service stations and assisting food servers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the busperson would be responsible for performing the following tasks to the highest standards: - Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction. - Quickly clear dirty table settings and prepare table for resetting. - Promptly and consistently reset all serviceware as prescribed. - Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. - Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. - Practice "Teamwork" and "Clean as you go" policies. - Transport all dirty tableware from dining room to dishwashing area for proper cleaning. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. Folding napkins for all meal periods throughout the day to maintain an adequate supply. Perform other duties as requested, such as cleaning unexpected spills, or special guest requests, to ensure total guest satisfaction.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Seasonal Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 7:45 PM)
The Restaurant Greeter will be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service.  Specifically, the Greeter is responsible for performing the following tasks to the highest standards:   - Maintain a continuous presence at the host/hostess stand in order to greet guests as they arrive, offers choice of seating, then escorts guests to their table and promptly presents menus. - Demonstrates knowledge of menu, and our restaurants’ internal and external environments.  - Monitor restaurant activity to determine seating and dining flow - Perform opening and closing duties, as needed - Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. - Respond to guest inquiries and requests in a timely, friendly and efficient manner Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Seasonal Part Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(6/9/2022 1:43 PM)
The Housekeeping Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the Housekeeping Houseperson is responsible for performing the following tasks to the highest standards: - Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms - Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays - Greet guests in a friendly manner - Report maintenance deficiencies and items in need of repair - Stock and maintain supply rooms, as needed - Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed - Deliver guest requests and assist in cleaning guest rooms, as needed
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 1 month ago(5/30/2022 5:48 PM)
The BT Sales Manager is responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability.   We are seeking someone who is comfortable working in a fast-paced environment, is organized and able to multi-task.   Specifically, the Sales Manager would be responsible for performing the following tasks to the highest standards:   - Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc. - Initiate new sales, prospects and qualifies leads and solicits potential clients - Host and entertain clients and maintain client accounts - Conduct property site visits and answer questions - Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s) - Develop sales plans and strategies to meet or exceed established revenue and room night goals - Partner with operations departments to ensure full participation in servicing accounts
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 1 month ago(5/30/2022 5:47 PM)
Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain optimum efficiency and economy of operations and maximize its full potential with a balanced focus on people, product and profit. - Supervise all operational department heads that directly impact guest services. - Maintain positive relations with staff through timely complete communication of all items concerning their areas of supervision individually and a department as a whole. - Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time. - Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations. - Insure a positive guest experience through quality and safety of the hotel product.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Hotel Operations
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 2 months ago(5/3/2022 4:18 PM)
The Door Ambassador is responsible for giving personal assistance to guests and visitors and is the first step in the overall check-in process.  The Door Ambassador greets every new guest and assists with luggage and offers parking needs, and also help in access to transportation, hailing cabs, etc.   ESSENTIAL FUNCTIONS: As a front-line representative of the Hotel, the Door Ambassador contributes to the creation of a positive impression of the hotel by exhibiting excellent drive service to all guests and performs duties in a professional and courteous manner. The Door Ambassador will: - Contribute to teamwork and harmonious working relationships with co-workers within the hotel to help ensure the highest quality of customer service. - Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity, emergencies and from driving in the local community. - Ensure that vehicle and guest movement is flowing in safe and efficient manner at all times including drive is running smoothly and the valet ramp is being used to maximize the benefit for all guests of the hotel. - Provide excellent service to all customers, striving to exceed their expectation, to ensure continuous improvement of the Hotel’s customer focused environment.  Exemplify excellent customer service toward guests, visitors and coworkers.  Show courtesy, compassion, and respect.  Communicate with all guests in a positive and professional manner.  Contribute to teamwork and harmonious working relationships. - Be responsible for overall cleanliness of the front drive, and cleaning any areas that need attention. - Respond to work station on time, with essential equipment to perform duties. - Provide courteous, expedient and quality valet services, while observing safety regulations. - Assist customers with luggage and information as needed. - Greet incoming guests in a polite and professional manner, assisting by opening vehicle doors. - Ensure that all transactions (tickets) are turned in daily. - Report unauthorized vehicles, accidents or anything unusual to proper management. - Be responsible for knowing, understanding and explaining all parking policies and procedures. - Demonstrate knowledge of parking policies by accurately answering customers’ questions. - Abide by the company policies and procedures. - Demonstrate knowledge of the company’s customer service standards and their relationship to each job functions within the parking operations. - Responsible for contributing to the overall facility appearance. - Provide and maintain a safe environment for guests, visitors and employees by reporting any hazards or unsafe conditions. - Immediately report observed housekeeping or maintenance issues. - Report any extraordinary/unusual activities to management. Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel: - Clean and polish carts and other equipment used in the department. - Answer the Valet phone and provide information as needed. - Maintain an alert and attentive demeanor. - Other duties as assigned by the manager or supervisor.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 2 months ago(4/29/2022 2:04 PM)
Human Resources Manager   The Human Resources Manager is responsible for all Human Resources Team Member related activities. These activities include recruitment, training, performance management, benefits, employee relations, health and safety, and other team-based activities. Specifically, a Human Resources Coordinator will perform the following tasks to the highest standards: - Initiate recruitment activities, using iCIMS. - Input data into the hotel payroll system and communicate with payroll to ensure accuracy. - Manage all Human Resource administration and onboarding activities. - Support Human Resources activities, including onboarding, work experience program, training materials, and Team Member opinion surveys. - Serve as the point of contact for Team Member issues, advising the Human Resources Director as appropriate. - Work closely with Department Managers to ensure compliance with local ordinances. - Keep current with employment law, human resources policies, and training requirements. - Assist in determining training requirements and support training initiatives. - Assist in the organization of Team Member events. - Other duties as assigned.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Human Resources
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 3 months ago(3/30/2022 8:36 PM)
Housekeeping Supervisor The Housekeeping Supervisor reports to the Executive Housekeeper and assists in the management of the department. This position requires a varied work schedule (evenings, nights, and weekends). Duties include: the coordinating & supervising of the housekeeping staff, ensuring that the guest rooms, hotel facilities, and public areas meet all standards related to comfort and aesthetics, assisting with scheduling, inspections, inventory control, and revenue forecasting and working closely with other departments. The primary function of the Housekeeping Supervisor is to assist the Executive Housekeeper in the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members.   ESSENTIAL DUTIES AND RESPONSIBILITIES   Guest Service - Maintains guest service as the driving philosophy of the operation - Personally demonstrates a commitment to guest service in responding promptly to guests’ needs - Committed to making every guest is satisfied - Meets or exceeds guest satisfaction measures - Ensures hotel standards and services contribute to the delivery of consistent guest service - Implements and practices guest service initiatives and performs to Hilton Brand Standards   Housekeeping Supervisor Duties - Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue. - Supervise, train, support, and monitor room attendants, turndown attendants, and housemen - Ensure that housekeeping services are completed in a first-class manner. - Provide guests with professional, efficient, prompt and courteous service - Assign daily tasks to the housekeeping staff. - Inspect and ensures all rooms have been assigned and serviced each day --Coaches employees as required. - Responsible for clear and effective communication between housekeeping and other departments. - Fill in for staff where necessary. - Order supplies as assigned by the Executive Housekeeper. - Report all work orders to engineering/maintenance any and all problems needing repairs. - Create a courteous friendly, professional, work environment through open line of communication. - Ensure compliance with safety and sanitation standard. - Inspect and maintain hotel rooms daily. - Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists). - Assist Executive Housekeeper in maintaining a monthly linen inventory (order as needed). - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Maintain regular attendance in compliance with Pyramid Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. - Comply at all times with the Pyramid Hotel Group standards and regulations to encourage safe and efficient hotel operations. - Other duties as required - Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control - Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 months ago(2/25/2022 4:13 PM)
We have an opening for a Front Office Supervisor to fulfill the crucial role of effective and smooth running of Front Office organization, maintaining customer satisfaction and problem resolutions in an efficient and professional manner.  Responsibilities of the Front Office Supervisor include but are not limited to: - To give a warm welcome to all the guests, especially the VIP's and to provide them with the best possible guest service. - Monitor and review the checklist of all the arrivals and departures. - Use management skills to resolve guest concerns and relocations. - Supervise the operations of the Front Office to ensure an optimal level of service and hospitality is provided to the guests. - Maintain an environment where guest service agents have everything they need to do their job proficiently and take care of customers appropriately. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - To overview and ensure the smooth operation of all the activities of the front office.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 months ago(2/25/2022 4:12 PM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Hilton Philadelphia at Penn's Landing's high standards of quality.   The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests’ challenges and follow through to ensure guest satisfaction. - Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.   Supportive Functions:   In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 5 months ago(1/26/2022 5:36 PM)
The Security Supervisor is responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, the Security Supervisor is responsible for performing the following tasks to the highest standards: - Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions - Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property - Promote safe work practices - Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward - Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation - Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner - Perform duties of a Security Officer, as needed
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Security
Position Type
Regular Full Time