Pyramid Global Hospitality

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Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 1 day ago(11/28/2022 6:47 PM)
NIGHT AUDITOR The Night Auditor will report directly to the Front Office Manager and the Director of Finance.  The Night Auditor will balance and report on the various areas of the hotel (e.g., rooms/front desk, food and beverage outlets, gift shop, etc.) to provide accurate, timely information and to ensure hotel policies and procedures are followed and to prevent fraud.  During the overnight shift, the Night Auditor will perform the duties of a Front Desk Agent and act as Manager on Duty.   ESSENTIAL FUNCTIONS - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome packet containing room keys, certificates, coupons and refreshment center keys as appropriate. - Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. - Audit balance and report on all food and beverage outlets’ (e.g., restaurant, bar, lounge, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. - Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. - Prepare and input statistics and income journal sheets for preparation of daily reports. - Balance and close all bank ticket codes, daily. - Run night audit final after ensuring all revenues are in balance nightly. - Perform the duties of a Front Desk Agent and act as Manager on Duty.   QUALIFICATIONS - High school diploma or GED required. - Proficient and adaptable in working with computers. - Must have at least 1 year of experience in hotel front desk operations (Experience in OnQ preferred) - Accounting background preferred but not required. - At least 1 year of experience in a supervisory capacity preferred. - Must be a team leader and a team player. - Ability to read and speak English and comprehend simple instructions, short correspondence, and memos - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees - Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs - Ability to work independently; Inspired to perform without outside help - Demonstrate the ability to anticipate and solve practical problems or resolve issues   PHYSICAL DEMANDS/ WORK ENVIRONMENT - Individuals may need to sit or stand as needed for an extended period of time - Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials - Proper lifting techniques required - Exerting up to 50 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects     Other:   The hotel functions seven (7) days a week and twenty-four (24) hours per day.  All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands. We offer competitive wages, bonuses and outstanding benefits after your ninety first (91st) day of employment inclusive of paid time off, medical/dental/vision, short term disability, life, accidental, and critical illness insurance coverages as well as a 401(K) retirement plan.  We are a drug-free work place; pre-employment drug screen and criminal background required.  We participate in Everify. EOE/M/F/D/V  
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Accounting
Position Type
Regular Part Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 1 day ago(11/28/2022 6:45 PM)
We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the Banquets experience, and exceptional Beyond compare service attitude, for the position of Assistant Banquets Manager at the Hilton Philadelphia at Penn’s Landing. The Assistant Banquet Manager will supervise the execution of Banquet Event Orders, according to Catering instructions, client preferences and established hotel service standards.   The primary responsibilities for the Assistant Banquet Manager will include but are not limited to: - Assist the Banquets Management Team with directing the day-to-day activities and assignments of the Banquets Staff. - Oversee the Banquet Service team, in the execution of their duties and adherence to the Hilton standards of service. - Provide guidance, instruction, and follow-up with Banquet Houseperson staff particularly as it relates to the care and maintenance of the facility and equipment. - Accurately execute all policies with improvement to quality, service and operations. - Inspects all function rooms prior to service, to ensure room is maintained, and reports any discrepancies to Engineering. - Engage in ongoing development of Banquet staff while holding the team accountable for performance and maintaining standards. - Provide guidance, instruction and follow-up with banquet house men staff particularly as it relates to the care and maintenance of the facility and equipment. - Communicate as necessary with clients to ensure full guest satisfaction. - Actively participate in all meetings, which must be attended for communication: BEO Meeting, F&B Meeting, and any other meetings which pertain to the Banquets Department.  - Monitor team member’s work with a detailed eye in an organized fashion to ensure timeliness, adherence to standards and accuracy.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Banquets
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 days ago(11/25/2022 10:23 AM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Hilton Philadelphia at Penn's Landing's high standards of quality.   The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests’ challenges and follow through to ensure guest satisfaction. - Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.   Supportive Functions:   In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(11/3/2022 5:46 PM)
The Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service.  Specifically, the Room Attendant is responsible for performing the following tasks to the highest standards: - Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming - Change and replenish bed linens, towels and guest amenities, as needed - Perform deep cleaning tasks, as needed - Stock, maintain and transport housekeeping supply cart on a daily basis - Dispose of trash and recyclables - Respond to special guest requests in a timely, friendly and efficient manner - Perform guest turn down service, as needed
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(11/3/2022 5:45 PM)
We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.   The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit.  They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay.  This role is the key to helping our guests discover their “Wanderlust” experience!   If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - You will help guests discover and book their “Wanderlust” experience - You will answer calls and greet people from all over the world in a friendly and welcoming manner - Make guest reservations for all resort accommodations - Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments. - Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities. - Utilize training of reservations software system to successfully and independently complete reservations in a timely manner. - Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness. - Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience. - Responsible for striving to achieve monthly ADR, conversion, and revenue goals. - Maintains a strong familiarity the Resort and surrounding area. - Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures. - Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction. - Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams. - Interacts with resort staff in a polite and respectful manner. - Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision. - Other duties as assigned.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Front Office
Position Type
Regular Part Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(11/3/2022 5:44 PM)
The Business Travel Sales Manager is responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability.   We are seeking someone who is comfortable working in a fast-paced environment, is organized and able to multi-task.   Specifically, the Sales Manager would be responsible for performing the following tasks to the highest standards:   - Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc. - Initiate new sales, prospects and qualifies leads and solicits potential clients - Host and entertain clients and maintain client accounts - Conduct property site visits and answer questions - Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s) - Develop sales plans and strategies to meet or exceed established revenue and room night goals - Partner with operations departments to ensure full participation in servicing accounts
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(11/3/2022 5:44 PM)
The Assistant Restaurant Manager assists the Outlets Manager regarding supervision of the restaurant staff, ensuring quality product and service to restaurant customers.   Specifically, you would be responsible for performing the following tasks to the highest standards: - Assist in interviewing, selecting, training, supervising, counseling and disciplining restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments; Evaluate all restaurant team members on a timely basis to ensure consistent high standards of service. - Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings. - Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service actions are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. - Maintain profitability of outlet to support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost and profit enhancing measures. - Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system. - Enter billing information into micros system in order to generate a final guest check; Process payroll for each event that includes calculating number of hours worked and gratuity distribution. - Check staff attendance according to schedules; Adjust and reassign server stations, as necessary, in order to provide quality service during functions.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(11/3/2022 12:01 PM)
A Bartender is responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service.  Specifically, a Bartender would be responsible for performing the following tasks to the highest standards: - Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner - Mix and garnish beverages according to recipe and portion control standards - Present and serve beverages to guests - Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations - Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers - Stock and maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce - Cut, store and ensure product quality of all beverage-related perishables - Respond professionally to inebriated guests, as needed
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 weeks ago(11/3/2022 12:01 PM)
The Door Ambassador is responsible for giving personal assistance to guests and visitors and is the first step in the overall check-in process.  The Door Ambassador greets every new guest and assists with luggage and offers parking needs, and also help in access to transportation, hailing cabs, etc.   ESSENTIAL FUNCTIONS: As a front-line representative of the Hotel, the Door Ambassador contributes to the creation of a positive impression of the hotel by exhibiting excellent drive service to all guests and performs duties in a professional and courteous manner. The Door Ambassador will: - Contribute to teamwork and harmonious working relationships with co-workers within the hotel to help ensure the highest quality of customer service. - Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity, emergencies and from driving in the local community. - Ensure that vehicle and guest movement is flowing in safe and efficient manner at all times including drive is running smoothly and the valet ramp is being used to maximize the benefit for all guests of the hotel. - Provide excellent service to all customers, striving to exceed their expectation, to ensure continuous improvement of the Hotel’s customer focused environment.  Exemplify excellent customer service toward guests, visitors and coworkers.  Show courtesy, compassion, and respect.  Communicate with all guests in a positive and professional manner.  Contribute to teamwork and harmonious working relationships. - Be responsible for overall cleanliness of the front drive, and cleaning any areas that need attention. - Respond to work station on time, with essential equipment to perform duties. - Provide courteous, expedient and quality valet services, while observing safety regulations. - Assist customers with luggage and information as needed. - Greet incoming guests in a polite and professional manner, assisting by opening vehicle doors. - Ensure that all transactions (tickets) are turned in daily. - Report unauthorized vehicles, accidents or anything unusual to proper management. - Be responsible for knowing, understanding and explaining all parking policies and procedures. - Demonstrate knowledge of parking policies by accurately answering customers’ questions. - Abide by the company policies and procedures. - Demonstrate knowledge of the company’s customer service standards and their relationship to each job functions within the parking operations. - Responsible for contributing to the overall facility appearance. - Provide and maintain a safe environment for guests, visitors and employees by reporting any hazards or unsafe conditions. - Immediately report observed housekeeping or maintenance issues. - Report any extraordinary/unusual activities to management. Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel: - Clean and polish carts and other equipment used in the department. - Answer the Valet phone and provide information as needed. - Maintain an alert and attentive demeanor. - Other duties as assigned by the manager or supervisor.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Guest Services
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 1 month ago(10/31/2022 10:37 AM)
We have an opening for a Front Office Supervisor to fulfill the crucial role of effective and smooth running of Front Office organization, maintaining customer satisfaction and problem resolutions in an efficient and professional manner.  Responsibilities of the Front Office Supervisor include but are not limited to: - To give a warm welcome to all the guests, especially the VIP's and to provide them with the best possible guest service. - Monitor and review the checklist of all the arrivals and departures. - Use management skills to resolve guest concerns and relocations. - Supervise the operations of the Front Office to ensure an optimal level of service and hospitality is provided to the guests. - Maintain an environment where guest service agents have everything they need to do their job proficiently and take care of customers appropriately. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - To overview and ensure the smooth operation of all the activities of the front office.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 months ago(8/10/2022 10:23 PM)
The Maintenance Engineer II will respond to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.   Essential Duties & Responsibilities: - Troubleshoot and perform basic repair on basic equipment (e.g., small pump and motor replacement), plumbing (e.g., mixing valve trouble shooting and sink repair or replacement unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. - Program TV's and perform general housekeeping and engineering-related duties. - Must handle surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. - Use the Lockout/Tag out system in required SOP before performing any related maintenance work. - Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. - Repair or replace PVC copper pipe (including soldering) as needed. - Display the ability to train and mentor others engineers (e.g., Engineer I). - Display ability to perform Engineer on Duty responsibilities, including readings and rounds. - Display the ability to contact and direct contractors in the absence of engineering management. - Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. - Welcome and acknowledge all guests according to company standards anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - Perform other reasonable job duties as requested. - Adhere to quality expectations and standards. - Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. - Other duries as assigned.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 1 year ago(10/12/2021 2:15 PM)
NIGHT AUDITOR The Night Auditor will report directly to the Front Office Manager and the Director of Finance.  The Night Auditor will balance and report on the various areas of the hotel (e.g., rooms/front desk, food and beverage outlets, gift shop, etc.) to provide accurate, timely information and to ensure hotel policies and procedures are followed and to prevent fraud.  During the overnight shift, the Night Auditor will perform the duties of a Front Desk Agent and act as Manager on Duty.   ESSENTIAL FUNCTIONS - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome packet containing room keys, certificates, coupons and refreshment center keys as appropriate. - Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. - Audit balance and report on all food and beverage outlets’ (e.g., restaurant, bar, lounge, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. - Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. - Prepare and input statistics and income journal sheets for preparation of daily reports. - Balance and close all bank ticket codes, daily. - Run night audit final after ensuring all revenues are in balance nightly. - Perform the duties of a Front Desk Agent and act as Manager on Duty.   QUALIFICATIONS - High school diploma or GED required. - Proficient and adaptable in working with computers. - Must have at least 1 year of experience in hotel front desk operations (Experience in OnQ preferred) - Accounting background preferred but not required. - At least 1 year of experience in a supervisory capacity preferred. - Must be a team leader and a team player. - Ability to read and speak English and comprehend simple instructions, short correspondence, and memos - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees - Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs - Ability to work independently; Inspired to perform without outside help - Demonstrate the ability to anticipate and solve practical problems or resolve issues   PHYSICAL DEMANDS/ WORK ENVIRONMENT - Individuals may need to sit or stand as needed for an extended period of time - Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials - Proper lifting techniques required - Exerting up to 50 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects     Other:   The hotel functions seven (7) days a week and twenty-four (24) hours per day.  All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands. We offer competitive wages, bonuses and outstanding benefits after your ninety first (91st) day of employment inclusive of paid time off, medical/dental/vision, short term disability, life, accidental, and critical illness insurance coverages as well as a 401(K) retirement plan.  We are a drug-free work place; pre-employment drug screen and criminal background required.  We participate in Everify. EOE/M/F/D/V  
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Department
Accounting
Position Type
Regular Part Time