The Night Audit Supervisor will report directly to the Front Office Manager and the Director of Finance. The Night Audit Supervisor will balance and report on the various areas of the hotel (e.g., rooms/front desk, food and beverage outlets, gift shop, etc.) to provide accurate, timely information and to ensure hotel policies and procedures are followed and to prevent fraud. During the overnight shift, the Night Audit Supervisor will perform the duties of a Front Desk Agent and act as Manager on Duty.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome packet containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit balance and report on all food and beverage outlets’ (e.g., restaurant, bar, lounge, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information.
- Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing.
- Prepare and input statistics and income journal sheets for preparation of daily reports.
- Run night audit final after ensuring all revenues are in balance nightly.
- Perform the duties of a Front Desk Agent and act as Manager on Duty.
Reporting to the General Manager, the Human Resources Director (HRD) is responsible for ensuring the efficient administration and management of all human resources functions including:
- employee relations
- labor relations
- wage & benefit administration
- worker's compensation management
- compliance with statuary requirements
- budgeting and the coordination of related activities in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives
The Human Resources Director serves on the Executive Committee and must be highly visible to employees throughout the hotel.
Duties include (but are not limited to):
- retention of qualified employees
- overseeing payroll functions
- direction and administration of the employee reward & recognition program
- overseeing labor relations and ensure compliance with collective bargaining agreement
- making sure employees are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs
- development, implementation, and administration of policies and programs related to the management of all hotel staff
- making sure the hotel's HR function complies with all state and federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating any new requirements
- preparing annual budget forecasts for the Human Resource Department
- being responsible for safety programs and Workers' Compensation benefits
- maintaining all hotel personnel records and Human Resource files, ensuring confidentiality