Pyramid Hotel Group

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Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 1 week ago(5/8/2022 8:15 PM)
The Laylow, Autograph Collection is looking for a dual role of Valet/Bell Attendant.    Daily Task: - Greet and welcome every Guest. Ensure every Guest receives a fond farewell. Identify and explain hotel facilities and features to Guests while escorting them. - Safely and securely drive every guest vehicle. Safely and securely stores guest vehicle keys. - Communicate parking procedures to guests/visitors. - Supply guests with directions/information regarding property amenities, services, hours of operation, and local areas of interest. - Notify Front Office/Assistant Front Office Manager of guest reports of theft. - Maintain a thorough knowledge of all hotel features, layouts, room types and amenities. - Maintain a thorough knowledge of hotel restaurant concepts, menu price range, Hours of operation of outlets, Local area and culture. - Control and monitor traffic at the driveway. - Accommodate all Guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. - Ensure that the Valet desk is attended to at all times; that all posting positions are maintained. - Arrange transportation or call taxi cabs for guests/visitors. - Follow and Perform all Marriott standards for the department. - Post up in assigned Posting Positions on the floor when not actively assisting a guest. Perform all other job duties as assigned.
Location
US-HI-Waikiki-Honolulu
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Laylow Autograph Collection Hotel
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full Time
Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 1 week ago(5/8/2022 8:07 PM)
The Laylow, Autograph Collection is seeking a full time Housekeeper.  They will ensure guests are treated with hospitality, accurately, and efficiently.  Provide guests with service that anticipates their needs.  Responsible for maintaining standards of hotel cleanliness set by the Director of Housekeeper.  Help maintain smooth transfer of clean rooms and promote the cleanliness of Hallways and Service Landings. Must be flexible with scheduling and work days, evenings, weekends, and holidays.
Location
US-HI-Waikiki-Honolulu
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Laylow Autograph Collection Hotel
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 1 week ago(5/8/2022 4:43 PM)
The Laylow, Autograph Collection Hotel is looking for an individual with a great "Yes I Can" attitude and a caring disposition to join our Hideout Restaurant team as a full time host/hostess.   To greet and seat guests in the restaurant using all the techniques and steps outlined in the Service Standards. Ensure that each guest is greeted with enthusiasm and seated at his/her table within a timely manner. Supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded at any given time, and is also fair to all servers.
Location
US-HI-Waikiki-Honolulu
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Laylow Autograph Collection Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 1 month ago(4/9/2022 8:01 PM)
 To provide the most professional bar service available to the guest through good, prompt and courteous service.  - Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. - Clean and sanitize work areas, utensils, or equipment. - Clean service and coffee bar areas. - Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. - Describe menu items to customers or suggest products that might appeal to them. - Order, receive, or stock supplies or retail products. - Provide customers with product details, such as coffee blend or preparation descriptions. - Receive and process customer payments. - Serve prepared foods, such as muffins, pastries, or breakfast sandwiches - Greets all customers with fast, friendly, personalized service and develop a rapport with customers by learning their names, favorite drinks and food items. - Verbally receive and call back customer orders in a friendly manner. - Report all customer complaints to manager on duty. - Respond proactively to prevent customer service situations. - Accurately ring sales orders into cash register and counts back change to customers in a courteous and friendly manner.
Location
US-HI-Waikiki-Honolulu
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Laylow Autograph Collection Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 2 months ago(3/9/2022 3:05 AM)
We're looking for a capable Restaurant Server who will welcome and serve customers, take and deliver orders with a friendly can-do" attitude. The Restaurant Server maintains a clean work area and makes sure all supplies are stocked and carried out all duties in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-HI-Waikiki-Honolulu
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Laylow Autograph Collection Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 4 months ago(1/21/2022 8:25 PM)
The Restaurant Manager assists the Restaurant General Manager regarding supervision of the restaurant staff, ensuring quality product and service to restaurant customers. - Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. - Schedule and direct staff in their work assignments; Evaluate all restaurant team members on a timely basis to ensure consistent high standards of service. - Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. - Maintain rapport with all departments and attend relevant meetings. - Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service actions are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. - Maintain profitability of outlet to support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse). - Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. - Evaluate cost effectiveness of all aspects of operation. Develop and implement cost and profit enhancing measures. - Check staff attendance according to schedules; Adjust and reassign server stations, as necessary, in order to provide quality service during functions.
Location
US-HI-Waikiki-Honolulu
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Laylow Autograph Collection Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 2 months ago(3/30/2022 4:26 PM)
The Hideout Assistant Manager assists the Hideout General Manager regarding supervision of the restaurant staff, ensuring quality product and service to restaurant customers. - Assist in interviewing, selecting, training, supervising, counseling and disciplining restaurant staff for the efficient operation of the outlet. - Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. - Schedule and direct staff in their work assignments; Evaluate all restaurant team members on a timely basis to ensure consistent high standards of service. - Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. - Answer telephones in a clear voice, coordinate and document reservations. - Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings. - Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service actions are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. - Maintain profitability of outlet to support overall hotel operation.  - Enter billing information into micros system in order to generate a final guest check; Process payroll for each event that includes calculating number of hours worked and gratuity distribution. - Check staff attendance according to schedules; Adjust and reassign server stations, as necessary, in order to provide quality service during functions.
Location
US-HI-Waikiki-Honolulu
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Laylow Autograph Collection Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 8 months ago(9/9/2021 5:09 PM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. - Any other duties assigned by the manager Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.   Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.    
Location
US-HI-Waikiki-Honolulu
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Laylow Autograph Collection Hotel
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 9 months ago(8/20/2021 7:32 PM)
We're looking for an individual with a great "Yes I Can" attitude and a caring disposition to join our restaurant team as a full time host/hostess working during the evening hours   You'll be responsible for guest satisfaction in the dining room area  and will properly greet and seat guests per company policies. Additional responsibilites may include: - taking reservations over the phone in a friendly
Location
US-HI-Waikiki-Honolulu
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The Laylow Autograph Collection Hotel
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full Time